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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

29281 Topics
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MitchellsxRenowned Enthusiast II
asked in Home theater
Sonos Era 300 centre speaker

Hi all. I’ve recently purchased era 300s coming from Sonos ones used as rear speakers for ARC ultra. Yes they are great with Atmos content but I had much better sound coming from ones with other content, can there be option so we can use the 300s in different sound modes so a correct sound output, full sound coming out of all speakers (centre speaker) as well so it’s all up mixed. Just  think there should be more configurations for the era 300s. 

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Corry P
1 month ago
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Parsnip62Enthusiast II
asked in Controllers and Music services
New bug - Now Playing screen is not updating

HII’m experiencing a new issue today, The Now Playing screen is taking a long time to show the song which is currently playing.  Instead, it is showing the previous song, with that song’s progress bar at 100%. Eventually (up to a minute later), it catches up with itself.This used to happen when the new app was released, but it settled down. Now it has returned.If it helps, I’m listening to the Flow function on Deezer.

881
Corry P
1 month ago
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Larks TongueContributor I
asked in Components and Architectural
Splitting S1 and S2 on same 5 amps

I have 5 Connect Amps, all compatible with S2 app.  Unfortunately S2 app sucks, especially for My Music Library.  I would like to use the S1 app for My Music, and the S2 for streaming over the same 5 amps.  Is this possible?

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1 month ago
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backgroundbirdContributor I
asked in Portable speakers
Bluetooth audio group skipping

I’ve been talking to different customer service reps at Sonos for the last three hours to try to figure out two things: Why, after working fine in May and June, TV audio skips (like record scratches) when I group my Ray to my Roam SL and/or my Era 100; and why, when playing audio via Bluetooth through either the Era 100 or the Roam SL, the audio starts to skip once any other speaker (or both other speakers) are connected to it. I was told that using other speakers (not subs or surround speakers) to simply play TV audio in other rooms is “unsupported,” period (even though on this forum, there are multiple examples of people getting that to work within the last year!); and I was told that sharing Bluetooth audio in this way was also “unsupported,” but that this was one of the app update issues, and that it should be reinstated in the app soon (when? lol who knows). For the TV audio, delaying the audio by a lot cleared the problem up entirely, I have no idea why the rep didn’t just sugges

381
Corry P
1 month ago
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DcruzContributor I
asked in Components and Architectural
unable to connect

I am unable to Connect again to Sonos App. Yet again this premium system has failed. We have 3 Play1 and a Beam but myself and my wife cannot control any device from our IPhones.For all the updates, this company still cannot provide a reliable app. I also have an Echo which never fails. 

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D
1 month ago
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jarluContributor I
asked in Speakers
Era 100 WALL Mount problem

I have problem with my Era 100 Mount. One is OK but the second doesnt fix in the position. The speaker keeps falling down. You can see it on video: https://drive.google.com/file/d/10sSN3pXBeF_8prD1lp0xoic3YZesSQc8/view?usp=drive_linkCan you give me some advice?tHANK YOU

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J
1 month ago
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DuckAreLateContributor I
posted in Controllers and Music services
Reinstall old app on Android and get access to your alarms again

Unstall version 80.x from your deviceYou can download Sonos App version 16.1 as an APK-file here:https://en.softonic.com/download/sonos/android/post-downloadWhen the file is downloaded - and you have selected Install, you will be promptet to allow app installs  from Unknown Sources.When install is done, you should change tha above setting back to disable app installs  from Unknown Sources.  

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R
1 month ago
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bignicknicknick
asked in Home theater
Power Cable - Arc vs Arc Ultra

I have a Sonos Arc in Black. I plan to get the Sonos Arc Ultra in White…but I’m wondering if I can use the black power cable I got with the Arc?I notice on the website it shows this power cable is compatible with the Arc, but doesn’t show Arc Ultra.Can anyone from Sonos look into this and confirm if the Arc power cable in black is compatible with the Arc Ultra in white?Thanks!

1973
Corry P
1 month ago
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awesomeclawContributor I
asked in Controllers and Music services
Certain albums in native app but not through Sonos

Recently I've found that certain albums are available through the YouTube music app, but all songs in the album are “greyed out” if you search the album through Sonos. I've seen another thread which claims that this is due to copyright or licensing issues, but in this case the full album is available through the YouTube music app, and the individual songs can be played through Sonos. First screenshot: Album searched in Sonos: all songs unavailableSecond screenshot: first track of album searched and played through SonosThird screenshot: full album playing on YouTube music 

305
Corry P
1 month ago
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RedoneContributor I
asked in Home theater
dialogue balance

How can I balance the sound better, when I watch a movie most of the time in an action scene I have to turn down the sound and then I don't hear the dialogues loud enough and vice versa, if I turn up the volume to hear the dialogues then as soon as there is an action scene I have to turn down the sound

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R
1 month ago
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Golfer72Contributor II
asked in Home theater
is there any chance Sonos will enable the Arc Ultra to use Play 1s as surrounds?

New to the group…….so please be kind.  I am keen on buying the Arc Ultra. However I understand the Arc Ultra does NOT support Play 1s as surround speakers.  is there any chance Sonos will change this limitation or is it a technical issue?

58312
Mr. T
1 month ago
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glumsoeContributor I
asked in Home theater
Trueplay on Beam gen 2

Does Trueplay™ still work with Beam (Gen 2) with the latest iOS and S2 software? I can no longer find the menu item in the app?

1442
Corry P
1 month ago
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Joob77Contributor I
asked in Speakers
Beam Gen 1 or Gen 2?

What is the easiest way to identify if a sonos Beam is Gen 1 or Gen 2?

1381
bockersjv
1 month ago
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whyisthisallsoexpensiveContributor I
asked in Components and Architectural
Network Switch

Hello Complete novice here! We have just moved into a new home with Sonos speakers in many rooms. There is an AudioVisual cabinet with a patch plug and a lot of ethernet cables. The router is in a different room and cannot be installed in said cabinet, so I am having the router somehow connected to AV cabinet.  Once the cabinet is “live”, then I need to buy a network switch and Sonos Amps, install them and get it all connected.  The question is - is this switch sufficient to run the Sonos system? I may consider Wireless Access Points in the future (though that seems excessive).  TIA!Confused!

575
Corry P
1 month ago
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b_martinsContributor I
asked in Controllers and Music services
Trueplay for android

Hi all,Appreciate that this is a topic that is done to death. As an android user it is frustrating that you cannot perform Trueplay tuning but I do understand the complications surrounding the various mics. A number of solutions have been put forward, external mics being one of them which got me thinking that most Sonos speakers already have a microphone fitted.This got me thinking if it could be possible to use something like a Sonos Roam, which would have a known microphone fitted, to perform the truplay tuning? I guess the complicated part would be how does that feedback to the app but there must already be communction between the app and the hardware. Maybe a solution? 

1521
Corry P
1 month ago
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RichrbrtsnContributor I
asked in Home theater
third option for loudness at night

Can there be a third option for loudness (specifically base) other than just toggling night mode on and off? I have the beam with surround (sonos One’s) and the sub. I love the loudness and extra bass when night mode is off but my wife not so much. I feel like there should be an inbetween mode. 

251
Corry P
1 month ago
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ZioGabryChefContributor I
asked in Home theater
Arc Ultra,Sub 4+ 2 Era 300.....+ other 2 Era 100 on the sides?!

For a more immense experience, I would like to add two Era 100 on the side, combined with my system made with Arc ultra and the two Era 300. This will make the listening experience even deeper. I specify that I am not interested in high volume, but in the intensity that can be received by adding two speakers l to the side of the system. Has anyone done it or can give an opinion?

2721
106rallye
1 month ago
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TxdanContributor I
asked in Speakers
speakers on system not responding

have seven speakers on my sonos system. Two of the speakers show the network extension address in the app and the other five connect via the main modem versus the network extension devices.  The two on the extension devices wont respond to the app controls. They and allow adjustments but wont play.any suggestions?

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T
1 month ago
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bcomTomContributor I
asked in Headphones
Atmos on Sonos Ace

 Before I audition Ace, how do I listen to Atmos or lossless with my iPhone?  Sorry, it’s not clear to me from the promo lit. Thanks,Tom

1731
G
1 month ago
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GioMVAContributor I
asked in Advanced setups
multiple amps connected to projector

Hi  I am trying to figure out a way to use my existing set up to project movies in my backyard using a projector  I have 3 Sonos amps — 1 amp is for 6 speakers and a sub for the left part of the yard — 2nd amp is for additional 6 speakers and a second sub for the right side of the yard — 3rd amp if for the family room inside the houseand I have some complementary Sonos moves and Sonos 1 around the house  I investigated the proper setup with bets buy geek squad in 2022 and the final outcome was to get the Sonos bridge and connect everything wirelessly, however I never pulled the trigger and it appears that not the bridge/port and other options are no longer available.  what are my options here ? Wireless? Wired ? Can I connect 2HDMI (amp 1&2) to the projector outside ? It’s a long way for an HDMI cable. Just saying.    

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1 month ago
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User660119Contributor II
asked in Speakers
Hooking to ethernet

I have a Play:3. Can It hook it to my computer through ethernet? I’ve got a bridge, but it isn’t recognized by my Mac system, so I thought I might take the Bridge out the the pass from computer to speaker.

513
buzz
1 month ago
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Kavadarci1Contributor I
posted in Headphones
sonos ace fake

Hi,someone is selling unopened box ace as they got them as a gift. How do I make sure these are not fakes?is there a way? thank you 

2556
buzz
1 month ago
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Colonel BadgerTrending Lyricist I
asked in Speakers
Play 3 vs two Era 100 with sub

I currently have a Play 3 in my family room with a Gen 3 Sub. Thinking of replacing/upgrading to two Era 100’s with the sub. Other than the better separation with the two Era 100’s in stereo will this be an upgrade ?

1763
Mr. T
1 month ago
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Bacchus52Contributor I
asked in Speakers
Determining generation of my One SLs

How can I determine the generation of my One SL speakers?

1317
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1 month ago
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MBat50Contributor I
asked in Home theater
Problem with volume when using Playbar and BT box

I have been using the Playbar with BT box for several years. I used the BT remote to adjust volume on the PlaybarI recently bought a new Pansonic TV. The TV is connected to the BT box with an Hdmi cable; the TV is also connected to a DVD player via HDMI. the TV is connected to the Playbar with a cableI can change channels etc with the BT remote so that is functioning fine but I cannot make any volume adjustments using the BT remote. I have tried to get the TV remote to adjust the volume of the Playbar but also with no success.How can I adjust volume on the Playbar?  

395
Airgetlam
1 month ago
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