Audible stops on its own then starts at random.

Question

For the past couple of months, I’ve been having trouble with Audible. I’ve been an Audible user since 2000, and I’ve played it on Sonos for almost that long. It is only recently that I’ve had a problem. The book will suddenly stop. Sometimes it will start again but at random places. It could pause at 3 minutes into the chapter, then start again at 2 minutes from the end. When it starts again, the timer shows it is still at 3. When it gets to the end, it might go to the next chapter or back to a random place in the chapter.

A couple of months ago, it wasn’t this bad. It would just pause and then resume on its own. I thought that one of the speakers heard its wake word. I have two Sonos smart speakers. I also have several Google and Amazon smart speakers around the house. I no longer think that is the problem. That is why I’m asking the community for help.

Airgetlam · Accepted Answer

Seems like your speakers are having a hard time maintaining a connection to Amazon’s servers. I’d certainly try a network refresh, by unplugging all Sonos devices from power, then rebooting the router. Once the router comes back up, plug back in the Sonos. After they’ve booted up and reconnected, check in the controller for any Sonos updates, and apply them. Then test.

If it continues after that, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Didymus · Answer

Sorry, everyone! I thought I’d get email notifications when someone helped me, but I got this community mixed up with another.

When I first started having this issue, the suggestion was to reset everything. I’ve got speakers all over the house, and, well, I’m lazy. I live in Florida, though those two things aren’t related—just a coincidence. We get lots of storms here, including hurricanes, so the power goes out pretty often. After the trouble began, the electricity went out and seemed to reset everything, or so I thought. When Airgetlam suggested I do a proper reset, I finally got off my butt and did it. What harm could it do? It’s been working fine for several hours now, which hasn’t happened in a while. I’m cautiously optimistic that it’s fixed, but I’ll be back to whine if it’s not.

Thanks!

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