Get help and assistance with your Sonos system

Maybe I’m imagining this but fairly recently, possibly since the new app, the fade in on the alarm doesn’t always work.  Some (most) days the music fades up and isn’t too much of a shock in the mornings, but on other days it comes straight on at full volume.  I wondered if this could be something to do with the fade in starting at the point of the alarm triggering, rather than when the music starts - so if the music takes a while to cache the fade has finished by the time it starts playing?   Just wondered if this is a new bug or just me!

I am struggling to set up an older S1 system. I have a 1x Beam (Gen1) and 4x Sonos Play - and am using the Sonos S1 app.When I open the Sonos S1 app on my phone I can add the Beam (and it is all working). However, if I then go to Add Product - I am getting a message on ‘Sonos app needs updating’, which then takes me to the app store and forces me to download the most recent Sonos app. However, when I go into the most recent Sonos app - it tells me it can find the Sonos systems on the network, but when I hit join it then tells me it is only compatable with the S1 controller (which I already knew) and takes me back to the start screen again. And so I appear in a loop? I also don’t appear to be able to update any of the products. Again - they tell me the app needs updating. The same happens when I run a system compatibility check. It tries to force me onto the latest app which it doesn’t appear to likeEverything is wired directly to the router, so that can’t be the issue… Any thoughts?

I have the sonos outdoor speakers but it’s not being detected by the Sonos Amp. Any suggestions on what to do? I purposely bought these speakers because of that feature.  

I have a Sony AF8 (ARC not eARC) OLED TV, Sky Q and a Sonos Arc Ultra. The setup works flawlessly and plays Dolby 5.1 and Atmos from all TV apps and streaming apps on the Sky Q box. However, when playing Sky channels either live or recorded, the sound frequently does not play when switching to a new channel when the Sky box is set to either DD or DD+. If I quickly flick to the next channel and back again a couple of times it might start working, or if I go into the Sky settings and flick back to Normal (PCM) and then back to DD or DD+ it sometimes works. i have been onto each of Sonos, Sky and Sonos and each one claims it is not their problem and to check with the others! I am beginning to think that I have spent £900 on a white elephant that only works when it feels like it. I am beyond frustrated with this. The retailer (John Lewis) is not interested and Sonos support have been of no use either, so hoping someone on the community can restore my faith in Sonos equipment   i also have

I use my Sonos speakers in the main floor of my house almost all day every day.  The speakers are ungrouped and I have one in my kitchen, one in the living room (doubles as the TV soundbar), and one in my office.  I am constantly moving the volume of each room up and down based on the current activities in the house.  I would like to be able to set and save volume profiles across all speakers.Example: During the day while I am working from home, the music is louder in the kitchen and living room and quieter in the office while I’m on calls.Feature Ask:While speaker volumes are set at Kitchen = 10 Living Room = 15 Office = 6, I want to save this as “Work day” so the next time I want this configuration I can immediately recreate it. Use cases for this are plentiful, but by way of example I would create volume profiles for other things like “Cooking” or “Party Time” or “Game on TV” where I would want different volume levels in each room.For additional consideration: This would also be a g

Sonos is playing tracks not in my queue. I’ll select one track and select repeat, but a completely different track will play when that track ends, one that I did not add to the queue. 

Hi there I have a Sonos beam and I would like to buy a projector. I will use it to watch movie. Could you confirm that I will be able to plug my hdmi cable between my projector and my laptop and at the same time cast the sound from my laptop to my beam through Bluetooth?I am asking because last time I tried I had a few seconds lag. But it was a very old projector. thank you in advance for your answers. martin 

Cum pot da subscribe pt voice control?

I have a pair of Play:1 speakers I bought several years ago but never connected. Now, in a new house, I want to use them.  However, I cannot get them to connect. I have tried “everything:” wirelessly, wired, after resets, the whole thing.  Why? Who have I pissed off in the “-verse” so much that they’re messing with me? (obvious sarcasm here)Anybody with a suggestion, please and thanks?   

Saavn Pro not working with Sonos service on PC app or iPhone apps.

Hey there. I use Deezer as my music provider on my Sonos setup. Everything seems to be working properly, e.g. I can listen to particular songs, albums, playlists, etc.My issue is that when I start s station from a particular song, I can see in the app that it tries to play songs but ends up skipping most of them. The weird thing is that if I start a station from an artist, all works well. Anyone experiencing a similar issue?

My office wifi has recently been changed and the security put in place will not allow me to use my sonos on the network.  (UPnP disabled/Multicast disabled).  My IT guy told me that the only way to use it in the office is with bluetooth. When I press the bluetooth button on the back of the speaker it doesn’t make a chime sound it makes a short “blip” sound and never starts flashing blue. I have unplugged, reset, done all of that but nothing is working.  I set it up on the wifi network even though my app and speaker can’t talk to each other.  I don’t know what else to do, any insights?

I have recently added a Sonos Port to my Sonos system, working well.A small observation, after I have turned the turntable OFF with “Line Level Output” connected directly to Port, I still see a continuous network stream on my WiFi from Port to Sonos Speakers, looking on the Sonos App I see the animated graphic equaliser icon next to the line-in in Sonos App.To stop this network stream, I click ‘Stop’ in Sonos App. Is this normal behaviour for the Port, or is it not ‘auto-detecting’ the line-in state correctly?

I know that I can connect my Sonos app to my media library on my NAS, and I know that I can connect it to a Plex server- but I don’t use or like Plex - but why can’t the app writers allow me to link to my existing non-Plex servers? My media servers on my NAS automatically update the content if there are changes and I’ve only just found that the Sonos app has be updated manually (and then it has to scan through thousands of tracks). So why go through all that when my media servers have updated already??

So i am having an issue. The Play:1 speakers that i have had since Sonos first came out are not recognized on the new Mac Mini M4. I can see them with all my other speakers on the iphone app. I can see them on the desktop app as well.But when I go to play something from the web like F1TV they do not show up in the SOUND Menu in the System Settings menu. Looking for a solution if anyone has some.ThanksMark

I have two sonos one, tvo Ikea Lamps, one sub and one beam. all these components can be seen in the app. Trying to start any music doesn’t work with the app. Howeer is it possible to start up the system with The remote from Ikea, ”trådfri”. I appreciate any assistance. Telephone support in my region is shut down🤨

Hi,I have a Sonos Connect:Amp. As I changed my WiFi provider I had to reinstall the Sonos item. As I went through the process, it ran an update and I got error message 1,108. For some reason find anywhere what this error code supposed to mean. Can anybody help? Below a screenshot from the error message.  

Hello,I am a loyal Sonos user and I love the audio quality of your products. However, I find it unfortunate that it is not possible to fully enjoy two subwoofers (subs) at the same time. The app automatically limits the power of the subwoofers when they are used together, which defeats the purpose: more powerful, deeper, and more immersive bass.I therefore ask you to consider the following improvements:Add an option to disable automatic attenuation with two subs.Allow independent adjustment of the level of each sub.Offer a "Full Bass" or "Cinema" mode for those who want an intense experience.Many of us would like this freedom in settings. Thank you for developing the app in this way!Sincerely,

I have the news as my alarm every day, but if I forget to turn off the loudness and sub, I wake up with a very loud sound. Is it possible to set the alarm with custom EQ and sub settings?

I purchased the Sonos Move 2 years ago. This past Sept I ran into the issue where it wasn’t firing back up, despite my trying to reset it. So I purchased a replacement battery, and was able to get it to work. The unit’s been sitting on its charger, hasn’t been used for a couple of months….and once again I can’t get it to turn on. So many others listing the same issue. What a disappointment this is. I purchased 3 amps, 3 subwoofers, 4 soundbars, and this Move unit….other units seem to be working fine but this Move issue really leaving a bad taste. Any suggestions?

I believe the Sonos Arc Ultra is broken. I have owned my full setup Arc Ultra/Sub4/Era300’s for a few days now and noticed almost immediately that the dialogue or centre channel was sounding a fair bit shrilling or harsh, so I messed with settings & re did Trueplay and nothing could make it sound right so I got hold of a Dolby Atmos test tone file 7.1.4  along with a DB meter & noticed straight away that the Centre channel is at least +6db higher than the FL & FR channels, this is beyond infuriating if you have any experience with AV and it appears there is no fix either. How on earth Sonos or reviewers do not even notice this is beyond me as any Dolby mix sounds awful because of it. I would not have bought the setup knowing this. It’s still in return window but it’s a big pain sending it all back. Has anyone got a fix or workaround for this problem?

Ever since I set up my speakers...first my Symfonisk pair, then Sonos Roam pair, and most recently a Sub Mini, they all randomly turn on and off. One minute my Right Symfonisk turns off...30 seconds later it’s back on. The Sub Mini (paired with Symfonisks) is on one minute, then off and I can’t get it back on. Turn the volume up and down and sometimes it will turn back on. What’s the deal?Also, my Sub Mini will work with the Sonos App, but not when I play straight from Airplay/Apple Music.

My Mac updated, and now in one house, I can not access the existing system though the MAC app, it is still able to be controlled through my iPhone.  (here we have the newer equipment) At my other House, we are using the (Generation 1) S5,  and the S1 controller, the system was no longer found, so we did a hard reset on the speaker, now we can not get the speaker to connect to the router, we hard wired it into the router as it is the final step for set up, the message was that the speaker could not be found.   No sure how it was found enough to set up its own wifi signal, but when it came to connect it in to the router, it was not found.   

I currently have the Garden Series 8.1 system in the garden around my 16x36 pool. Most of the speakers in the garden face my house from the opposite side of the pool. I’d like to add outdoor speakers onto my house facing the pool to get better sound coverage across the entire yard and the patio that sits between my house and the pool.  Which outdoor speakers would be best to use on the house so that the sound produced by the Garden Series and outdoor speakers sounds roughly the same? Does it really matter? The sound will sort of overlap in some areas, especially on the patio.  in this setup I would connect the outdoor speakers on the house to a separate Sonos amp to create 2 zones. 1 for the pool and 1 for the patio. Appreciate any insight anyone has.

Hi, I'm looking into buying the S.M.S.L PL200 MQA-CD Player.  It has optical and coaxial outputs.  will I be able top connect it to one of my Play 5 (Gen 1) speakers?