Hi!
I recently bought two Era 300s, upgrading from my Sonos Ones. I paired them with my Sonos Arc and Sub Gen 3. I was really excited to test them together with my system. I played a Dolby Atmos track through Apple Music, and while it sounded good, it honestly wasn’t anything special. This really surprised me considering the huge size difference between the Ones and the Era 300s.
I’m an experienced Sonos user, and I’ve always believed that most issues people have with their setups are self-inflicted until today.
When I listened closely to my Eras, I noticed that only the side and top speakers were producing sound, while the front and rear drivers were completely silent. I started testing different settings, adjusting the TV and music levels, switching between full playback modes, and even removing Trueplay calibration, which actually made the upward-firing speakers louder. With calibration enabled, they were almost completely silent.
My last resort was Google, and it turned out to be even worse than I thought. I found several posts describing the exact same issue when using two Eras as surround speakers. The most recent thread I found was closed over seven months ago with no resolution.
Honestly, since Sonos doesn’t seem to be addressing this issue at all, I’ll be returning my Eras, and I’m seriously considering selling the rest of my Sonos gear to try something else.
Still, I wanted to post this as a warning to anyone considering the Era 300s. There appear to be serious bugs or design flaws when using them as surrounds. It would also be great if Sonos added an option to enable the front drivers when playing music, even in surround mode.
I’ll also quote the last summary from that old thread. The user there suggested that maybe there’s nothing technically wrong with the speakers, but that all the complaints have created a kind of expectation bias. Strange, because I had the exact same experience before even finding that thread.
Another sonosuser describing the same issue.
Sonos users are upset at the change Sonos did to the 300’s. The inward firing tweeters are EXTREMELY quiet and sounds like there’s a gap within the sound environment from the back. The upward firing tweeters actually take over the inward tweeters, so the rear effects route to the height channels instead of the inward firing which is really strange. It’s been confirmed by sonos as “normal” behavior. Originally, this wasn’t the way era 300’s operated - Sonos for whatever reason thought it would be a good idea to “lower” the volumes tremendously in the inward tweeters and have the height channels take over rear effects as well as height.
so no you are not crazy with what you are experiencing. Many people thought and still think this was not a smart move from sonos.
