Distorted audio on Play:1 and Play:3

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Play 3 and Play 1 distorted sound is there anything that can be done

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nik9669aAnswer

Senior Virtuoso

Play 3 and Play 1 distorted sound is there anything that can be done

What source? What volume? Just started, presumably? What’s changed in your system? Have you sent a diagnostics to Sonos and contacted them to check for hardware failure?

N

nik9669aAnswer

Senior Virtuoso

Play 3 and Play 1 distorted sound is there anything that can be done

What source? What volume? Just started, presumably? What’s changed in your system? Have you sent a diagnostics to Sonos and contacted them to check for hardware failure?

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Diamond JAuthor

Contributor I

All sources

any volume but it does get worse as volumes increase

no changes

yes

J

John76

Prominent Collaborator I

I got distorted sound yesterday with my Play3 listening to internet radio.

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nik9669a

Senior Virtuoso

All sources

any volume but it does get worse as volumes increase

no changes

yes

If I read your answers correctly, I think you say “yes” to “contacted Sonos”. But with your helpful post, I’ll wish you good luck in sorting the issue, without bothering to ask what Sonos had to say.