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Answered

Only hearing rear surround audio playing through my Arc

  • November 5, 2025
  • 1 reply
  • 24 views

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  • Bravia A95L

  • Sonos Arc Ultra (plugged in to eArc port)

  • 2x Sonos Era 300s as rear left and right

  • Sonos Sub

  • AppleTV 4k & PS5

For the past year I’ve been having this weird issue after waking my TV and playing content. The only audio I'd hear would be coming from the Arc, but it's just the rear channels (as if they're replacing the center and front channels normally outputting from the soundbar).

If I switch the audio output to TV Speakers on the A95L, the screen goes black for a couple seconds, comes back, weirdly is still set to Audio System for output (or possibly switched back to it automatically), and the issue is gone.

This happens every time I wake up my TV and also happens with my PS5, so it’s clearly an issue between Sonos and Sony.

I've tried power cycling TV, ATV, and all Sonos products, but that didn't help. I’ve tried different cables as well as resetting the HDMI handshake by plugging things in one at a time.

Best answer by nik9669a

Is everything up-to-date? Have you asked Sonos about it or submitted a diagnostics report?

1 reply

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  • Senior Virtuoso
  • 6208 replies
  • Answer
  • November 5, 2025

Is everything up-to-date? Have you asked Sonos about it or submitted a diagnostics report?


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  • Author
  • 19 replies
  • November 5, 2025

Yep, every thing up to date all around. And has happened consistently for about a year, so has persisted through various TV/ATV/Sonos updates as well.

Haven’t directly reached out to support yet, figured I’d post here first in case others have dealt with the same issue.