It could be just simple wifi interference between your speakers and your router. I’d perform a WiFi reset by unplugging all Sonos devices from power, then rebooting the router. Wait two minutes, then plug back in your Sonos devices.

If you’re using a Sonos BRIDGE, it may be time to retire that, and wire one of your speakers directly.

I’d also be tempted to remove the SoundCloud service from Sonos, then re-add it, forcing a new handshake with the SoundCloud auth server.

Finally, if none of that helps, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

All services works except Soundcloud…

Still suggests a possible issue between your Sonos system and the SoundCloud servers. You might skip the first suggestion, although it isn’t invasive, and could certainly help if there’s been a DNS change. 

Having the same issue since yesterday.

• restarted all Sonos products
• restarted router/AP
• tried connected to LAN cable
• Mixcloud and other services work flawlessly
• Soundcloud is the only service not working

Dont get me wrong, i dont like your problem but that its not just me.

That suggest we are not alone, its not our systems but the service - again.

Don't worry, I wouldn't have assumed that you are enjoying my suffering, especially since it is a shared one. :)

I noticed the problem yesterday when going to bed, restarted everything and when it didn't work just switched to mixcloud. And tbh I was to tired to post about it. Same today. So finding your thread and others treating it as user error, I thought I chime in to confirm it's a service issue.

Exactly the same with me, Soundcloud no longer plays tracks since yesterday that i’ve been playing for years.

I was just chatting with support.

They had me remove and add Soundcloud on my system and get diagnostics.

They say they have no indication of an outage and asked me to call them. Sadly it's outside of service hours here. So I have to call tomorrow.

If one of you is from the US you could try to explain your problem via chat and then call them. They should still be within service hours there.

Or you wait until tomorrow. I will post here if I get any new information.

Same issue here in the US, no issues with other services, just SoundCloud, and tried all of the above to fix, to no avail.

That certainly suggests the issue is on SoundCloud’s side, have you contacted them, like ​@Stechi intends?

Same here in Germany. Soundcloud is randomly offline since last night, everything else playing normally. Restarted the System and the router, uninstalled and re-connected Soundcloud. Nothing worked so far. 

I have the same issue on 99% of my Soundcloud liked tracks - BUT NOT ALL tracks

I have some that work like normal - while the rest give the “song not encoded correctly” error.

So there is a working connection between Sonos and Soundcloud - but not for all types of tracks.

Hi! Just to confirm and join ‘the party’. Same issue here in The Netherlands. Since 2/3 days. Majority of Soundcloud content not playing with the error as stated by OP. Perfectly able to navigate along folder structure, playlists, etc. All looks normal, even all metadata shows,  until I select a track and then the error displays.

As all other music services work normal, I too expected that it was a Soundcloud specific issue. Untill I tried something today. I have a Playbar and Play5:Gen1. and use S1app for both of them, so I can still pair both of them. When I connect to Playbar only, some tracks are playing there when they still won’t play on the Play5. Once the track is playing, I pair the Play5 and the song plays on both speakers. Then I unpair Playbar en the song continues to play on the Play5. Then, when I select a new song for the Play5 only, the problem returns and I’m back to square 1.

While I still expect the problem is Soundcloud server related, it seems that the Play5 is a bit more affected by this problem than my Playbar is.

Following this thread closely to see any evolution or solution to the issue.

I also have the same problem. On 24th in the afternoon everything was working fine, in the evening it stopped working with the same error message on all tracks “not encoded correctly”.

I reset my speaker, readded the Soundcloud service multiple times (with a long wait period before readding), nothing works.

I asked a friend to test on his system and he is also experiencing the same problem.

Clearly a general issue with Soundcloud integration.

I am having the same issue. It was very annoying. I had a party last night and was planning on playing some Soundcloud music. I couldn’t do it. 

Same problem here. Some tracks work but most are not.

So just got off the phone with Sonos support.

As expected they understandably have no immediate fix for the issue,
but they went through all the information and diagnostics and are escalating the issue to their higher support and backoffice team.
I tried to give them as much information as I could possibly give them including some possible leads, that came to mind (I am working in IT, networking and dev) and did test multiple troubleshooting suggestings (removing and re-adding services, trying a different app/device (Windows App instead of Android App), restarting all the devices - Sonos as well as my network infrastructure).

They also suggested I could switch to the newer Sonos controller as my system would actually be able to completely, but I read about too many issues in general and things changing in the new app, so I gonna avoid that for now. (And also as far as I saw it’s probably not possible for most of the folks in here anyways.)

They say they gonna contact me some time next week as their technical support team probably won’t be able to fix the issue with the weekend coming up.
But they say their backoffice might put out a notice about ongoing issues with Soundcloud and the S1 controller.

So we probably need to have a bit of patience and let them do their thing and hope the issue gets fixed soonish.

I TOO AM HAVING THIS EXACT ISSUE. I have contact SoundCloud techsup with the following ticket:

personal info has been removed

Subject: SoundCloud Playback Errors on Sonos – “Song Not Encoded Correctly” Issue

Message:

Hello SoundCloud Support,

I’m writing as a SoundCloud user who is experiencing persistent playback issues when using SoundCloud through the Sonos app. I am not a Sonos employee—just a customer who’s been doing the troubleshooting that I believe Sonos tech should be handling, but unfortunately, they are not.

The issue: Approximately 99% of songs played via SoundCloud on Sonos trigger the following error message:

“Unable to play 'xxx' – the song is not encoded correctly.”

This problem is not isolated. Multiple users on the Sonos community forums have reported the same issue. Most have already restarted their routers, speakers, and apps. I personally have removed my SoundCloud account from Sonos and re-added it, but the issue persists.

This is a significant disruption to our listening experience and has been ongoing without resolution. We would appreciate a clear explanation of what’s causing this and whether this is a SoundCloud issue or not so that I may contact the culprit vendor.

Thank you for your attention to this matter.

Have a Nice Day,

(not Sonos Support)

Well, as far as I could pick up on, their support department wasn’t even aware there was anything ongoing.

So I do very much understand that these issues are annoying especially with a product that’s in the higher price bracket, but the people working in Sonos support are just doing their jobs, so I tend to be respectful to them. It usually helps to speed along issues more than being abrassive.

For clairfication, I wouldn’t call your ticket abrassive, but clearly it’s agitated.
If you had prior bad experiences with Sonos support, then your best bet to petition for change would writing a mail to their new CEO. (You can find their e-mail here at the bottom https://support.sonos.com/en-us/contact )

Same issue here in Canada, only SoundCloud does not play with the same encoding error.

Same issue as described, for both Sonos S1 and Sonos.
No issues with other SoundCloud clients/integrations.

-R

Wonder if SoundCloud is using a ‘newer’ codec for these files, which isn’t part of the S1 implementation. Not sure how to find out.

Have this problem in the UK as well - restarted everything but clearly runs a bit deeper ☹️

Seems like a widespread issue, I’m getting the same error with some songs on soundcloud when using my Somos

Do Sonos support centralise tickets to know the scale of the issue?