2 questions. Can I get rid of/delete TV from your sources and delete Your services completely?
also, will the thumbnails ever work properly? Or how do I get them to work properly?
Answered
Your system APP modifications
Best answer by Airgetlam
No.
You’ve got some sort of issue grabbing thumbnails, it’s either timing out when polling your streaming service, or if they’re local files, there could be no thumbnails associated. I’d start with a simple network refresh, by unplugging all your Sonos devices from power, then rebooting your router. Wait two minutes, then plug back in your Sonos. Wait another two minutes and then check for updates in the controller. It will catch any outstanding updates, be they speaker or controller based. Then test.
If the issue continues after that, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
No.
You’ve got some sort of issue grabbing thumbnails, it’s either timing out when polling your streaming service, or if they’re local files, there could be no thumbnails associated. I’d start with a simple network refresh, by unplugging all your Sonos devices from power, then rebooting your router. Wait two minutes, then plug back in your Sonos. Wait another two minutes and then check for updates in the controller. It will catch any outstanding updates, be they speaker or controller based. Then test.
If the issue continues after that, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Note, if your ‘selected room’ doesn’t include a soundbar, the TV input will go away. Your screenshot above includes a Beam, which has a TV input. If you instead choose a ‘room’ that doesn’t include a soundbar, it won’t show up.
Are you saying no to my first question?
as for the thumbnails, they are local files. The network has been refreshed several times and everything is upto date. It’s probably something to do with sizing on the image tag or something.
Yes, I am.
And yes, if they’re local files, it’s certainly possible the metadata is not set up correctly for Sonos to read it, and generate the thumbnails…or the process is timing out. That network refresh might help.
You can edit the positions things are shown at on the Home screen, edit button at the bottom, and maybe push unwanted stuff out of sight.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.