Contributor I

Answered

playbar product cutting out

8 replies
118 views

Music cuts out on the playbar only, not on any other Sonos product. *Can’t edit my spelling on topic heading* 😩

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Stanley_4Answer

Grand Maestro

Really need more information, we are just users and can't look at your setup. If you can't provide more details then CALLING Sonos support, who can see them, is your best bet.

Triticale

Prodigy II

Yes, this forum doesn’t allow us to change the title or first post…

To help you with your problem, it would be great to have more information, like the model you own, and the streaming service you’re using.

S

Suz_eqAuthor

Contributor I

Gosh I wouldn’t have a clue on the model. Let’s just say it’s about 8 years old.

Triticale

Prodigy II

I suppose that it’s a Sonos bar at least 😅

Here there are people more skilled than me, because probably this product doesn’t fit with the new app and you have to use the S1. But I don’t know, in this case, how can you use it together with other Sonos speakers.

Stanley_4Answer

Grand Maestro

Really need more information, we are just users and can't look at your setup. If you can't provide more details then CALLING Sonos support, who can see them, is your best bet.

AjTrek1

Just for clarification…Sonos only made one Playbar there are no models of progression. The Playbar was optical connection only no HDMI. To be completely clear there was a variation called the PlayBASE. Other than the shape the connection was also optical only and no HDMI.

BTW… both models have been discontinued for over 5 years.

So @Suz_eq do you have a Playbar, Playbase or an Arc, Arc Ultra, Beam, Beam 2 or Ray?

Together Everyone Achieves More = T.E.A.M.

S

Suz_eqAuthor

Contributor I

It’s definitely the playbar. I’ve tried resetting it at my end and moved the internet modem next to it so it has better connection. I might have to get Sonos to do their thing at their end. If no luck, looks like I’m getting a new playbar for Xmas 😜

Stanley_4

Grand Maestro

No new Playbars, you might find a used one.

An Arc (being discontinued) or Arc Ultra would be good replacements.

Airgetlam

As a random comment ‘right next to’ doesn’t ensure a better connection, it can, or due to the nature of radio signals, it can’t. But cutting out likely has more to do with the TV set sending data across the optical connection than it does with the internet connection. You may want to check the TV for updates.

Bruce

Sign up

Login to the community