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Music Library Skipping

  • November 9, 2025
  • 1 reply
  • 13 views
J

I have an issue with Sonos skipping ONLY when playing songs from my digital music library.

I am at my wits end and ready to scrap Sonos after a year of frustration and troubleshooting.

Until last fall, my home library (80 GB of mp3s) played just fine. Suddenly (sometime between October and November 2024), songs would play about 1/3 to 1/2 of the way through and then skip to the next, sometimes it would play just a few seconds. Sometimes it just stops playing altogether. It will be fine for a few songs and then all of a sudden start skipping. It seems to get worse, skipping sooner and more often (until I get annoyed and turn it off). 

It ONLY affects playing songs from my iTunes music library. There have been no other issues with any other service, including Sonos Radio, Amazon, Spotify; they all play just fine.

My system includes 2 x Play:5, 2 x Play:3, Play:1, Sonos Move. I removed the Sonos Bridge during troubleshooting.I have Sonos S1 Controller installed in Win 11 Home (i7-8700 CPU@ 3.20 GHZ, 32GB RAM, SSD HD) and use the S1 App on iPhones. 

Troubleshooting:
- Checked for software updates. Everything up-to-date. Reinstalled Sonos desktop app.
- Updated music library (it checks daily at 2 am); "Manage library permissions" is checked. 
- I tried dropping the older speakers out and just using the recent Sonos Move - no change.
- I tried just running it off the desktop Sonos S1 Controller, without using the mobile app - no change.
- I monitored the performance, including monitoring CPU usage, Memory usage, disk access. I did not see any significant resource demands or issues. I could not correlate anything happening on the desktop with any skips.

It just did it now; sent diagnostics (11/9/25): **********

Moderator edit: Recorded and removed diagnostics number.

 

 

Best answer by Corry P

Hi ​@jecraig86 

Welcome to the Sonos Community!

I am sorry to hear of this issue you are having with Music Library content not playing reliably.

Looking at your diagnostics (thanks!), I can see that the speakers are losing the connection to the device hosting your music library. But I can also see a separate issue that suggests that your router is in dire need of a reboot.

So, please turn your router off for at least 30 seconds, then turn it back on again and wait about 5 minutes for WiFi to come back.

Your speakers are also showing an uptime of 190 days, which is, I think, the highest I have ever seen in 6 years of doing this! That I remember, certainly. After rebooting the router, please go round and remove power from each of your speakers in turn for a moment before plugging them back in.

Once all the speakers show in the Sonos app once more, please test playback, but only to one room at a time at first. If all goes well, please try grouping-in other rooms.

If you continue to get audio interruptions (and don’t do so with any other sources), please perform a broadband speed test on the PC in question - if it struggles to get more than about 5Mbps upload, you may have issues with the WiFi reception on that computer - please move it or try with an ethernet cable instead. Please note, however, that if your internet connection does not allow that speed in the first place, you won’t see it even if the connection is sound, so this is not a perfect test. It may give you an idea where the issue lies, anyway. As things worked well a year ago, I am assuming that an added device of either yours or your neighbour’s has affected the WiFi reception there somewhat.

If the audio interruptions persist, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports (I should add that I see some periodic WiFi disconnections on the speakers and that the router settings likely need altered - the agent you speak to will be able to address this for you).

I hope this helps.

1 reply

Corry P
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  • Corry P
  • Sonos Staff
  • 9151 replies
  • Answer
  • November 10, 2025

Hi ​@jecraig86 

Welcome to the Sonos Community!

I am sorry to hear of this issue you are having with Music Library content not playing reliably.

Looking at your diagnostics (thanks!), I can see that the speakers are losing the connection to the device hosting your music library. But I can also see a separate issue that suggests that your router is in dire need of a reboot.

So, please turn your router off for at least 30 seconds, then turn it back on again and wait about 5 minutes for WiFi to come back.

Your speakers are also showing an uptime of 190 days, which is, I think, the highest I have ever seen in 6 years of doing this! That I remember, certainly. After rebooting the router, please go round and remove power from each of your speakers in turn for a moment before plugging them back in.

Once all the speakers show in the Sonos app once more, please test playback, but only to one room at a time at first. If all goes well, please try grouping-in other rooms.

If you continue to get audio interruptions (and don’t do so with any other sources), please perform a broadband speed test on the PC in question - if it struggles to get more than about 5Mbps upload, you may have issues with the WiFi reception on that computer - please move it or try with an ethernet cable instead. Please note, however, that if your internet connection does not allow that speed in the first place, you won’t see it even if the connection is sound, so this is not a perfect test. It may give you an idea where the issue lies, anyway. As things worked well a year ago, I am assuming that an added device of either yours or your neighbour’s has affected the WiFi reception there somewhat.

If the audio interruptions persist, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports (I should add that I see some periodic WiFi disconnections on the speakers and that the router settings likely need altered - the agent you speak to will be able to address this for you).

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein


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