I am heavily invested in Sonos, but I’ve just about had enough with it. I have probably spent in total several weeks of my life trying to fix random issues with it.

The latest issue I have, I bought an Arc Ultra and 2 Era 300s to go in my lounge to replace an existing arc and 2 One SLs. They would not connect, lots of issues, hours on the phone to support (which by the way I’m STILL waiting to hear back from with a solution!). After a bit of Copilot help, I think i fixed the issue, which was to enable IGMP on my Draytek Vigour router. I thought I might have finally resolved the issue. However, this in turn has caused another issue, which is to stop a pair of Fives (and a Sub) set up in a stereo pair from working.

One of the Fives connects and plays, but the other constantly shows as an issue annd no longer connected along with the Sub. If i play music on the one which is connected, the other one will randomly play along with the sub, then cut out, then play, then cut out. Then the whole room disappears from the app, then it comes back, then it plays, then it stops! Then noting happens. I disable IGMP on the router and guess what, it starts to work again, but the Lounge stops working instead with the new Arc Ultra!!!!!!!!

Why is this so called multi room system so incompatible with itself, it is driving me crazy. The pair of Fives are the only speakers in the house I simply cannot get a hard wired connection to.

Any help would be appreciated before I put the whole system on eBay and go a different route!

Diagnostic code from 5 mins ago is *********

Moderator Edit - Removed and recorded diagnostic number.