system disappearing from sonos app

Forum|Forum|11 months ago
November 5, 2025
2 replies
94 views

I have a surround sound system. Every day, although music still plays the system disappears form the app and I go through the network update routine. This is getting so regular that it is more than a nuisance. Does anyone know how to fix this? Thanks.

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Best answer by Stockba

Thanks I now have and solved the problem it was a clash between the router and the mesh orbi. The router had not been set to “modem only”.

Airgetlam

Would you be so kind as to define what you mean by ‘network update routine’?

Have you called Sonos Support to discuss it? If so, what did they suggest?

Bruce

S

StockbaAuthorAnswer

Contributor I

Thanks I now have and solved the problem it was a clash between the router and the mesh orbi. The router had not been set to “modem only”.

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