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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27807 Topics
SRTTRS
SRTTRSContributor I
asked in Controllers and Music services
Forgetting Settings..

I just updated Sonos app… I am using Apple, but it keeps forgetting all my settings.  Every change I make in the software it just resets itself and even after I do true play retuning it’s asking me for back speaker distance (Under 2 feet up to 10 feet etc.) Is this just an update Bug or am I missing something?  and sorry i’m using siri to text lol so apologies about the grammar.  it’s also like removing my loudness turned on and any adjustments I made to height basically everything

1003
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1 month ago
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NoKneesContributor I
posted in Controllers and Music services
Windows Media no files showing

Have managed to add a path to my music library using a full UNC.  Added my user name and password. Everything worked.  However, after Update Music Library there is still nothing showing.  I have no permission errors, in fact no errors at all, just nothing.  Anyone seen this before?

253
Belly M
1 month ago
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daniele.mgrContributor I
posted in Portable speakers
Move stop working (again)

I bought a Sonos Move due to add it to my system and having a portable speaker.After a good job period it stop to working and Sonos replace it with a refurbished one.Now also the second move stop working.if I attached it to the power the orange led blink for a couple of minutes than it turn off.I tried everything but it is impossible to turn on the speaker…Any help?

334
D
1 month ago
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WjhaudioContributor I
asked in Controllers and Music services
transfer ownership of system function frozen

I set up a system for a client, (7 amps, 2 Beam bars so far) this week using current android app. The transfer ownership function will open, go to 2nd page and freezes there. All equipment software is up to date. I have deleted then added back the app, cleared cache, restarted phone but app will freeze when I try to transfer. Aby ideas?

413
W
1 month ago
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JLR2020Contributor I
posted in Home theater
can't add sub to arc

Hi all, unlike some I genuinely need help, I am a complete technophobe. I have a massive problem connecting my Sub gen 3, the Arc connects perfectly, the sub sets up without a problem but nothing happens, the app says it’s not connected and my WiFi says it’s offline, I suspect IP issues but neither Sonos or Vodafone will help 🙏🏼🙏🏼

49562
J
1 month ago
K
KosEnthusiast II
asked in Controllers and Music services
One alarm insists to chime instead of playing music?

I have several alarms going off around the house in the morning. But one of them (the last one) - Norman’s - will only chime. See screenshot. Any tricks to avoid that….? Thanks!  

616
K
1 month ago
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somerbyContributor I
asked in Controllers and Music services
Sonos for Mac post 2024 system updates

My system worked fine through the phone app and the Mac app until recently.  I was already struggling to get everything working everywhere even before the recent phone app updates due to changing from a BT broadband router to Sky.  I have tried many variations and my best so far is almost good enough.  I have tried full wi-fi but ultimately Sonosnet gives the best result.  The only place the phone app won’t work is in the room where my computer and router are.  This wouldn’t be a problem if the app for Mac still worked but it won’t connect.  My question is,  does the Mac app for Sonos work with the current system?  If not is it planned to update it?  By the way I can connect and fully operate the system on the web via Safari but it was more convenient in a separate app.

21614
Corry P
1 month ago
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New HavenerContributor I
asked in Home theater
Projector, 2 x Era 100, AppleTV Setup with IPTV

Very strange configuration issue that I imagine others have encountered before. We have an old Ben Q non-wifi, non-bluetooth projector hard connected to an AppleTV.  AppleTV connects remotely to two Sonos Era 100 speakers, configured in AppleTV settings. With Disney+, Amazon Prime, Netflix and Youtube, sound plays perfectly through the Era 100s and the experience is great. We also subscribe to an IPTV service and use the app (Smarters) they recommend which is available through Apple App Store. With Smarters, and other App Store apps for IPTV playing that we have tried, sound will play only through the projector’s speakers -- which is a terrible experience. I see no settings in any IPTV app to force/release audio through the projector speakers, and I see no setting on AppleTV that fixes this problem. So far this affects only IPTV apps -- we’ve experimented with a few now experienced the same issue with others, too.  Anyone else experience this? Is there an IPTV app (free or paid) for wh

18011
Corry P
1 month ago
Stuart_W
Stuart_WWorld-Class Superstar
asked in Controllers and Music services
BBC Sounds & Pocket Casts Podcast Episode Status

I use Pocket Casts and BBC Sounds to log podcast series or episodes to listen to and then play them via the API in the Sonos app (iPad/iPhone). Since the major update earlier in the year both these integrations stopped showing the playing or played status of podcast episodes making it a much worse experience electing the next available episode to listen to or continue listening to.I’ve been in touch with Pocket Casts a month or two back and they are aware of the issue which they claim is entirely Sonos’ making - I am sure this is correct.Is it possible to get an update on this?Do Sonos intend to fix this or should we assume this rather large “Ha ha F U podcast listeners using BBC Sounds and Pocket Casts (I don’t know about other services but assume they may be impacted) keep guessing we ain’t going to fix it for ya”?Many thanks fellow Sonos investors

180
Stuart_W
1 month ago
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PaoloZContributor I
asked in Controllers and Music services
Speech synchronisation

In the iPhone app I can't find the slide to set the synchronisation of speech with the lip while in the iPad app there is, is it a bug of the iPhone app?

473
P
1 month ago
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Ac 1958Contributor I
asked in Controllers and Music services
napster

My Napster connection as failed! I’ve tried rebooting the system, I have deleted Napster from the system now I can’t reconnect to Napster keeps telling me to check my internet connection!my system is playing all of my Apple Music so I’m not sure it’s my internet!!!any help ??? 

242
A
1 month ago
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LachieInMelbourneContributor I
asked in Controllers and Music services
Sonos app won't search YouTube Music

I can no longer search YouTube Music from the Sonos app. No matter what search term I enter it tells me there are no results. See examples below. I have reauthorized and removed and reinstalled the YTM account all to no avail. Anyone have any suggestions?Another annoyance is that when I try to call Sonos support I keep getting disconnected before I speak to anyone.  

1787
J
1 month ago
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Gsp96Contributor I
asked in Portable speakers
roam plug melted

My roam started has melted at the back charge plug which has fallen apart now , it’s only just over a year old is this going to be warranted or will I have to go to consumer rights ?

333
almazri
1 month ago
D
DDiddly73Contributor I
posted in Controllers and Music services
why does “View System” not more obviously a button

 

494
almazri
1 month ago
E
evantoContributor I
asked in Controllers and Music services
Group volume issues

When I change the individual or total group volume in the iOS Sonos app, I can see the sliders for each speaker jump around and I can hear various speakers leave and re-enter the group. Sometimes it settles on the volume I set. Often it doesn’t.Also, more than once I’ve had to stitch off and switch on speakers so that they can be found by Sonos.

592
MoPac
1 month ago
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kclarkeContributor I
asked in Controllers and Music services
Have you found a workaround to get NPR and Slate podcasts to play on S1?

As you might have read elsewhere, neither Pocket Cast nor TuneIn can play podcasts produced by Slate and NPR (and probably others) through the S1 controller -- “unable to play - connection was lost” error messages. I’ve had conversations with the very nice Pocket Cast folks, even though I added that I wouldn’t be re-subscribing when my current year ran out, but nothing we tried worked. Those seem to be my only podcast-streaming options for these particular shows. And, unfortunately, I can't update my system to accommodate S2 for now.Maybe you know a secret…?

70
K
1 month ago
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SagsaContributor I
asked in Home theater
connection Tv/ sonos

My beam is no longer connected to my TV - it happend just out of now where. I restarted/connected everything again, I have a samsung tv - what do I need to do? Thanks for any help!!

843
Schlumpf
1 month ago
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keithsAvid Contributor II
posted in Controllers and Music services
SYNNAS DS950+ settings for SONOS use

 After several years effort I THINK I have cracked network issues that I have been having with Windows and my DS920+ DSM 7.2.1. It never behaved as well as the Server 2012 it replaced. I was getting Error 0x80070035 when PCs tried to access the shares, but either after running the suggested windows diagnostics, or just waiting and trying again it would work. The SYNNAS would be variable about appearing in the network list on Windows clients.I'm still not sure what the silver bullet setting was, but the prime suspect is the Master Browser, and a Windows 10 bug where the LAN master browser doesn't behave on a Windows 10 PC. It appears the having the SYNNAS as master browser also gives problems.I have a number of Windows 10 and 11 pcs. On learing about the Windows 10 master browser misbehaving I used the registry setting HKLM\System\CurrentControlSet\Services\Browser\Parameters\MaintainServerList=Offsetting to prevent the Windows 10 and laptops from becoming the master browser. I then sto

40
K
1 month ago
D
DGallo78Contributor I
asked in Home theater
Sub connected but not working

My sub gen 3 is showing as connected to my Beam and 2 x Era 300...but no sound. I've unplugged, plug back in - no joy. Done a factory reset and added back in, twice, still no joy. I'm fresh out of ideas. Any further suggestions welcome...

1074
Schlumpf
1 month ago
M
Matthew Lucas
posted in Controllers and Music services
Sonos will not work consistently

Hello,I’m experiencing issues with my Sonos system, as it no longer works or updates on my Windows PC (Windows 11, 2023 model).Why does every interaction with Sonos seem to turn into a frustrating experience for users? Every app release seems to come with an apology, yet no real fixes are provided. Is there a way I can return my products? I purchased these speakers with the expectation that they would work reliably for more than just a few years. Matthew

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J
1 month ago
C
CharlieVContributor II
asked in Controllers and Music services
sonos Playlists wont play on iOS

I can access them on the desktop app (Mac) and I can access my NAS music library fine. Just my Sonos playlists appear in IOS but once I hit play it just spins endlessly 

470
C
1 month ago
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BigVikingGuyContributor I
posted in Controllers and Music services
The App has deleted my soundsystem and also struggling to find speakers on Spotify

Hi everyone, I just bought a new Beam Gen.2 for our home. When I was going to set it up the app managed to delete the sound system with rooms that I had already had for many years. I have tried to log out and also find it on the wifi it has always been on without success. Any suggestions on how I can get this solved?Also when setting up the new Beam it is stuck in the app when trying to connect to the Wifi and it comes a message that it was set up but might not show in my sound system, and I would have to plug out the cord and it should work. I have tried to factory reset and it didnt work. I have also restarted the router mesh system I have. All the Sonos speakers are connected wireless. Also in the last months it is a lot harder to connect to speakers on Spotify and only way is through airplay. Is there something I need to do to make it as easy as it used to be?Thanks for your input. :-)

11410
MoPac
1 month ago
O
OldproggerContributor I
posted in Advanced setups
Sonos 300 issues

I have two Sonos 300s along with a sub and connect which I want to use for listening to my vinyl and cd collection. The rest of my Sonos products around the house work on a mesh system and are absolutely fine. Because the 300s cannot be connected to the mesh this part of the system does not work well. The music breaks off intermittently. I cannot connect the Sonos 300s direct to the router as it is in another room. I have had 2 hour long conversations with the tech team and mother has been resolved. I find myself considering selling the 300s and reverting back to play 1s instead. Seems crazy. Any ideas?

16723
ratty
1 month ago
M
musicbearContributor I
asked in Home theater
Is anyone having problems controlling Beam with the app (8/16/24)

Until about two days ago, the app allowed changes to music to beam on IOS or Android.  I now no longer can control beam but can control my Move.  Wifi working fine and indicated as strong signal.  I can send text via Smart things.  I can see the ARC linked volume change from my TV remote.  No updates are noted as being required.  Any ideas what is going on? 

352
M
1 month ago
G
gazoContributor I
asked in Controllers and Music services
I lost the radio station

I lost the national radio stations Radio France, especially France Inter. it is a major problem to me and I cant to sell back the system if I cannot recover.I can get France Inter in Chinese but I am French!It is really a basic to be able to listen to the radio!

1286
M
1 month ago
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