Get help and assistance with your Sonos system

Hi,I’ve got three Sonos systems, two with the new Amp using the latest Sonos controller and one I was continuing to use my old Connect:Amp. When I tried to turn on my connect:amp after 9 months it boots up ok but I couldn’t see it in the S1 app. So I reset the amp, now Sonos S1 app doesn’t find it - it’s plugged directly into my router, I’ve reset the amp device and it’s flashing green light so looks ready to add. Any advice much appreciated!

I long ago sold my Bridge and my Sonos S2 app no longer show the device.  However, the sonos.com list of equipment still show it along with two controllers.  I only ever had one and also sold it.  How do I remove that equipment from my sonos.com system list?

Hi, I’m sorry if this has been asked and answered already but I can’t find anything apart from this old unresolved thread. Every playlist or album I start from spotify or from the Sonos app (using spotify) plays one track and then stops. Sonos Era 100Definitely not any kind of network issue.  Its driving me mad and I would appreciate any solution here so so much! Thanks!

I want to mount my pair of Sonos ERA300’s only once onto my rear wall which is against my sofa. I don’t want to be faffing around, drilling multiple holes into my walls to adjust their height so what is best : ear level, slightly above ear level, or higher?Has anyone tested different heights with their ERA300’s as rear theatre speakers and what worked best?Does raising the speakers up 30 cm above ear level make a huge difference>?Let me know what worked for you. Regards

Sometimes I just want Sonos to play random songs from my Apple playlist ‘Songs’ list rather than having to select playlist I’ve created. I tried adding the Songs list to my queue and to my sources but Sonos just runs the list saying the track isn’t available. I have to shut Sonos down completely to stop the loop. Is there a way to get Sonos to play my songs, I have a large number, randomly?

On the S1 app if you hadn’t played music in a while from the iOS app - and you went to play music it would ask you where you wanted to play the music.  It was a setting in the S1 app called “Confirm Location”.  Is this no longer available on the S2 / new Sonos app.  Was this feature removed, or is there a way to activate it?

I normally use the new Sonos App (Android) on either my Google Pixel 8 phone or my Apple iPad to control my system.  Over the last 2 weeks I have found that 25% of the time when I open the new Sonos App I get a message saying no products found? I also have an 8 year old iPad that still runs the old Sonos S2 App.  It can always find my Sonos speakers and control them. I suspect the new Sonos App is trying to log into the Sonos Cloud system to get some information for my account and when it doesn’t get what it needs, it defaults to displaying no products found.   Has anyone else experienced this and how did you resolve it? Thanks very much Dave

Just setting up my first Sonos, Comes up with error 913, cant find a solution

I use my Sonos speaker in my bedroom for white noise at night. I have a certain sound on repeat and the sound is an hour long. Every once in a blue moon at at a random time at night the Sonos speaker will start playing a random song and wake me out of my sleep instead of just continuing the playback on repeat

When watching movies and tv, I have my Sonos setup so my two Sonos One SLs are used as surrounds. For music, I prefer to have them on full/stereo. When toggling the option in the app between ambient and full for music playback, there is no difference.I used to have the Playbar with this setup and this feature worked perfectly. I just recently upgraded to the Arc Ultra and the Sub 4. Since resetting my system with this new setup and have the Arc Ultra, Sub 4 and 2 One SLs, this feature seems to not work any longer. Is this most likely just a glitch in the app or something? I’m about to reset my whole system again and just try to setup from scratch to see if it solves it, but was curious if anyone else ran into this same issue. 

Is the above current Setup the right one or are there any other alternatives

After over four hours on Live Chat and the phone with Sonos support, I still can’t update my Sonos One or Connect.Initially the Apps (Android, Apple & Windows) were telling me I needed to do an update. But every time I tried, the update failed with either a 30 or 1001 error.Online support had me rebooting the router and individual devices numerous times, with no success.After 4 hours they then told me the latest updates on the update server were not complete and to try again today. (You couldn’t make it up that I wasted 4 hours for what sounds like a known issue).Roll on to today and I still can’t update the system. Following a hunch, I removed the One and the Connect from my existing system, did a factory reset on both. Before adding them back, the system was stable and wasn’t telling me I needed an update. (Arc, Five surrounds, Sub & Move).I then added back the One (Gen2) and the Connect which had previously worked fine.On doing this, the App told me I needed o update both an

I would like to buy a BEAM 2 soundbar.I’d like to redo my sound setup at home.Currently, I have two HomePods Gen 2. So I’m thinking of getting:1 Beam 2 soundbar2 Era 100 speakers Is it worth it? Is the sound really that good? ————— Je souhaiterais acheter une barre de son BEAM 2J’aimerais refaire ma configuration du son chez moiActuellement, j’ai deux HomePods G2 Et je souhaiterais du coup1 Barde de son beam22 Era 100 Qu’est-ce que ça vaut le coup ? Est-ce que le son est si bon que ça ?

Hello all – I have the Arc Ultra set up through my LG Oled55B6P HDMI ARC port. I have an odd issue where every time my TV turns off, if it is not on the ARC HDMI port the Ultra is connected to, the Ultra gets disconnected. The only way to get the Ultra to work again is to switch the HDMI port back to the ARC HDMI channel. For instance, if I turn on my TV after previously playing PS5 through HDMI port 3, it will not have any sound until I switch temporarily back to the ARC HDMI port (2). Then I go back to the PS5 and it works fine. Also if I then switch to another HDMI port while the TV is on after the Ultra is already connected, it also works fine (e.g. after playing PS5 I switch to the Chromecast HDMI channel (1) ). I’ve tried turning off CEC and that doesn’t work. Would appreciate any suggestions or fixes. Perhaps it’s an issue with the Arc Ultra not waking up? Thanks  

I have set up a new router and my Sonos arc will not connect via Wi-Fi it is impractical for me to use an ethernet cable I have uninstalled and reinstalled the app done a factory reset on the arc rebooted the router and it was still not connect.  

My current problem is that on my iPhone I only can access some of some of my speakers and it seems different based on where I am in the house/which mesh node my phone is connected to. To further investigate this problem I've been experimenting with the webapp on my hardwired iMac and with that I can play music on every speaker but only certain speakers can be grouped together.Before I jump into some details about the issues I'll give you a full picture of my current network setup. Here’s an image of my current setup: Some notable things are that I've added a wired TP Link TL-R605 router into the setup to allow me to set my Deco mesh system to bridge mode ("acces point mode" per the Deco app).  This was necessary as my Nokia ONT has no routing capabilities, for reference my internet provider is Ziply Fiber and they provided the Nokia ONT.  After that you can see my full network map, the solid lines are CAT6 ethernet runs and the dashed lines are wireless connections.In my router setting

I have a home theater setting with front in wall speakers powered by a sonos amp and rear ceiling speakers powered by a second sonos amp.  I also have a Definitive Technologies in wall subwoofer powered by a Definitive Technologies SubAmp 600 getting it’s signal from the Sonos Amp.  The SubAmp 600 has knobs to control volume, crossover frequency, and phase.  The Sonos app has controls to control volume, crossover frequency, and phase.  My question is, which one of these should I be use to set these parameters?  What should the other one be set at it?  

Ok, i can't play music on any of my 4 play3 since last week. Either the app tells me a song is being played, but there is no sound coming from the player, or the app can't connect to the system, or There is the messagecouldn't play content. Try again. You can try as many times as you want it will not work I've calles the support twice. Really helpful and nice people each time. But the solutions are long : uninstall the app reinstall the app change network channel shut down phone. Unplug internet box wait for 15sec replug connect to wifi try ton play something. Sometimes it works but the problem will repeat in less than one hour.  I can't get Spotify ton play for more than one hour. Then the system is unreachable.Only this weekend i tried for hours tobolay something without success. What happened in the last update ?This problem is new. It should be reversed!Who else has It ?  

Hello all … quick question for the group. I am awaiting shipment of my Sub 4, which I plan to integrate with my Arc and existing Sub 3.  When I receive my Sub 4, place it, and power it on, I have a question…When I launch my Sonos app, I know I should be going to the room where I have my existing system set up and use the “Connect Second Sub” feature from within the room.  BUT, when I launch into the Sonos app, won’t it detect my new Sub 4 pretty much immediately and want me to set it up (via a pop up or something) -- before I even have a chance to navigate into my room?Thanks!

I have two Play:1 speakers and have constant problems connecting to the app.  I’ve spent hours trying to reset systems, updated IP addresses etc…. Once I got it all to work then…..it disappears from my app.  NO speakers found.   One of the speakers will still play when I use the button on the speaker,  one will not.   I”m so disappointed with Sonos…..I’ve not purchased anything new and refuse to do so until they fix this issue without needing computer science degree.  In this era of technology, it should be easy.  please provide an easy fix!Thank you.

  After receiving the last update, the ERA100 Sonos ARC Ultra, sonos 5 gen and sub gen 3 were not visible in the app, after factory setting recovery. the installation is broken with error code 1108. someone has an idea of how to fix this.  

Hi everyone, I just got sonos ace. I wanted to listen to quiet music in bed and realised they are too loud in the minimum volume setting.I have an IPhone and use Spotify for streaming, and couldn’t find any solution in my phone’s software. As I just bought them I updated them already, and it didn’t help. 

I use Sonos Port to blend my Yamaha R N303 network receiver and stereo PSB MK ii speakers. the Port blends the PSB speakers with 2 Sonos play 5 and a Move speaker. I use IPhone 13 and IPad to interface with Spotify and Sonos app. 90% of the time I adjust volume within the Sonos app. I have to adjust the Receiver volume up to 65%-85% and also the sonus PSB volume considerably higher than the play 5s and move. this afternoon I hooked up  2 mordant Short outside wired deck speakers as B on the Yamaha. This also presents a very low volumes .  To get a decent loud volume on either the PSB or deck speakers I have to turn the receiver up high as well as adjust the port to high volumes well above the Sonos speakers in the app. I’m very uncomfortable with this for fear of a glitch blowing both sets of speakers or other damage. How should the port volume work. If the 3 Sonos speakers are at 40- Should the PSB speakers also be at 40? 

Why does Sonos SUCK!!!! speakers sound amazing!  However, they don’t connect to anything….  When they do they drop 30-seconds into song!   I would NEVER recommend people buy these very expensive pieces of JUNK!!!   So disappointed!!!   Horrible!!!!

Building on other threads on this topic (all of which have been closed by Sonos), I want to also share that I had an absolutely terrible support experience with my Sonos Connect (which powers hard wired speakers in the house). It suddenly lost wifi connection and ultimately Sonos support told me I had to keep it connected to my router -- which is a non-option given where the speakers are located. After it worked fine for 5 years. Ultimately, I bought a Port -- all I got was a 15% off coupon. After countless hours on the phone with support and sales.  The Port works fine, including on wifi, but I wish Sonos would have just told me “The Connect is dead, buy a Port” -- and it would also have been nice if they made it easier and less costly to upgrade. I have multiple Sonos devices in the house, but my loyalty is in question after this terrible customer service experience.