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Apple Music stops playing on Move 2

  • December 5, 2025
  • 5 replies
  • 22 views
D

I recently added a Move 2 to my system. I also started using Apple Music. I have no problem starting to play music on the Move 2 using Apple Music: I start playing a song, then click the airplay button on the bottom. I see all of my Sonos speakers. I click the Move 2 button, and it starts playing. 

The problem is, after some random amount of time, it will stop playing on the speaker, and it seems to have disconnected. I have to go back and hit the airplay button again, and click Move 2 again to resume playing. This happens without fail after 10-20 minutes or so. I don’t seem to have this problem on my other Sonos speakers. I don’t THINK this happens when using Spotify, but I haven’t fully vetted that. 

I do not suspect a Wifi issue - my home has a professionally installed wifi system with full coverage throughout the home, extremely fast (1G service, generally get 600MBPS down in every room). 

Any suggestions? This is really frustrating. 

Best answer by Airgetlam

Any ‘professional installation’ doesn’t necessarily cover any issues that may come up, your WiFi network, much as we’d like it to be, doesn’t exist in a vacuum. It may not be your network, it might be, it is hard to tell from your description anything other than AirPlay occasionally disconnects from your Move.

I’d certainly try one thing. Power down your Move completely, not just to ‘sleep’, but literally off. Then reboot your router. Give the router a couple of minutes to recover, then power back on your Move, wait a couple of minutes (yes, again), then check for and apply any updates, then test. 

if you’re able to reproduce the issue, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

5 replies

Airgetlam
  • Airgetlam
  • Answer
  • December 5, 2025

Any ‘professional installation’ doesn’t necessarily cover any issues that may come up, your WiFi network, much as we’d like it to be, doesn’t exist in a vacuum. It may not be your network, it might be, it is hard to tell from your description anything other than AirPlay occasionally disconnects from your Move.

I’d certainly try one thing. Power down your Move completely, not just to ‘sleep’, but literally off. Then reboot your router. Give the router a couple of minutes to recover, then power back on your Move, wait a couple of minutes (yes, again), then check for and apply any updates, then test. 

if you’re able to reproduce the issue, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
D
  • dockdoc
  • Author
  • Contributor I
  • December 6, 2025

Just a couple more observations… 1. Spotify does not seem to have the issue. Had it happen again with Apple Music, switched to Spotify and it’s playing no problem. 
 

Also - the Apple Music problem doesn’t seem to happen when the Move 2 is plugged in on its charger base. Only battery. 

D
  • dockdoc
  • Author
  • Contributor I
  • December 6, 2025

Any ‘professional installation’ doesn’t necessarily cover any issues that may come up, your WiFi network, much as we’d like it to be, doesn’t exist in a vacuum. It may not be your network, it might be, it is hard to tell from your description anything other than AirPlay occasionally disconnects from your Move.

I’d certainly try one thing. Power down your Move completely, not just to ‘sleep’, but literally off. Then reboot your router. Give the router a couple of minutes to recover, then power back on your Move, wait a couple of minutes (yes, again), then check for and apply any updates, then test. 

if you’re able to reproduce the issue, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Thanks. I will try it I’m just skeptical because I literally never have WiFi issues, it’s a super reliable and fast system. Also seems like since it works fine on Spotify, and when the Move is plugged into power, it seems more likely either a Sonos or an Apple Music problem. But I will try that and report back / contact Sonos  

 

Airgetlam
  • Airgetlam
  • December 6, 2025

Not to argue, but it’s certainly a possibility that Apple Music’s ‘density’ is pushing your system just that extra step, so that just enough interference is there. I might want you to test using the Sonos controller’s plug in for Apple Music, rather than using AirPlay, but that only cuts some of the potential. Checking in with Sonos, and giving them the hard data to look at, which neither you or I have access makes a lot of sense. Good luck!

Bruce
D
  • dockdoc
  • Author
  • Contributor I
  • December 6, 2025

Not to argue, but it’s certainly a possibility that Apple Music’s ‘density’ is pushing your system just that extra step, so that just enough interference is there. I might want you to test using the Sonos controller’s plug in for Apple Music, rather than using AirPlay, but that only cuts some of the potential. Checking in with Sonos, and giving them the hard data to look at, which neither you or I have access makes a lot of sense. Good luck!

thanks!

Airgetlam
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