Is this normal for a Beam gen 2?

Forum|Forum|11 days ago
December 3, 2025
1 reply
26 views

White Crescent
Contributor I

The video shows how my beam gen 2 flexes up and down when pressed, is it normal or is it some qc problem which took place and this product slipped through it, just so you guys know I purchased this yesterday itself and it has been like that since it came out of the box. Is this normal for a beam gen2?, please do let me know!, i will opt for a replacement from the retailer I have purchased regardless. But i do want to know whether its normal or not since i will be getting it again and want to make sure if its okay or not. Thank you so much guys!

+17

Jamie A
Sonos Staff
Forum|Forum|10 days ago
December 4, 2025

Hi @White Crescent, welcome to the Sonos Community and thanks for sharing the video.

After watching, I would suggest returning the Beam Gen 2 to the retailer you purchased it from for a refund or replacement. In your video, it looks like the Beam isn’t sealed correctly: there’s a visible seam which is why you can press down on it on either side. There’s also a possibility of it causing rattling at higher volumes.

I hope this helps.