Get help and assistance with your Sonos system

I just installed the new Sonos app. After doing so, all but 2 of my playlists have disappeared?  Specifically, if I selected Sonos Favorites, then Playlists View All, only 2 playlist are showing . . . countless are MIA.I sure hope there are instructions for resurrecting my playlist. 

HelloI am trying to add my remote music library (on external G-Tech drive) via the new app, or if not that, add iTunes. I cannot access either at present, only Deezer.I have (I think) done everything i am supposed to do - followed all the instructions. I have added the music folder via sharing as suggested. I have typed //computer name/sharename. Every time I try to add a folder it rejects my username and password. Why? I have used the user name and password for my computer that I always used to use when adding anything to Sonos. I then tried my email address and Sonos account password. Neither of these work. Any advice would be appreciated. I have spent hours and hours trying to sort this out.

The recent update to the app to allow long awaited access to my music stored on the nas drive doesn’t work…  WILL NOT ACCEPT login details  I know the drive is working because I can connect with a pc and Mac  please get this sorted as it’s sooooo frustrating … why release the update on this function before testing it correctly ???????

How do I fix it?  I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop.  The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop.  Our speakers are useless without this - we don’t use streaming services, just our music library.  Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

Ik had 2 controllers (s1 en s2) op mijn telefoon. De s1 voor een play 5(gen1) en de s2 voor de rest. Na de laatste update is mijn s2 (geel) zwart geworden en werkt mijn play 5 niet meer. Hoe krijg ik 'm weer aan het werk? Moderator Edit: Google Translate- I had 2 controllers (s1 and s2) on my phone. The s1 for a play 5(gen1) and the s2 for the rest. After the last update my s2 (yellow) turned black and my play 5 no longer works. How do I get it working again?

I have a Play 1 which is connected to the Ethernet and was working ok yesterday but have orange flashing light today. Any suggestions on how to resolve?BTW Its connected to the Ethernet as it keeps loosing the Wifi when unplugged and the connect to wifi is selected in setup 

How do I remove a Sonos roam from the S2 App? The roam is dead and no longer connects to the system and therefore needs to be removed from the device list. 

Hello Sonos, After upgrading from the old SONOS APP to the new SONOS APP (May 7th), the APP dont run on Android (XIAOMI). I try to remove and re-add, and the APP stays freeze, I can only see “SONOS”.If I try with another android Samsung, the SONOS APP works, I can we the same SONOS first screen, but will change to a video and ask to login.  

The Sonos App works on my computer and my Samsung phone, but I've downloaded onto my Wife's Iphone 14 and it just can't find the system. All are on the same Wifi network?

It just started happening that the volume in my speakers (11) are turning off and I have to return the volume to the previous level. Seems to be a glitch with the new app update. I never had this issue in the 9 years I've had Sonos.

Since a week or two, my speakers have a green led after being inactive for a few hours. I have switched the status lights off in the settings, to no avail.Why are the lights on, and how do I turn them off?Esprcially in a bedroom at night, I don't want a green glow all over the walls and ceiling.

I recently updated the app, as well as all of my software for the speakers in my house. Ever since then, my speakers will randomly reset the volume to 0 multiple times throughout the day, which then causes them to display a green light on top of the speaker. Is this happening to anyone else? Super annoying, especially in the middle of the night when the white noise in my kids room turns off and wakes them up. Need this fixed asap.

I have noticed some of my speakers sporadically going to volume level 0 since the June 17, 2024 update of the new App. This causes the speaker’s indicator light to go green. Has anyone found a setting to stop these volume changes?

Before the update, Sonos worked just fine.Now, I need to restart my router, in order for Sonos to play streams from TuneIn or other radio. Otherwise I am getting the "Something went wrong" message.I shouldn't need to do this, but it looks like I have to. Why does it need a restart every day in order to work?

Many usersⵜ are reporting extremely high battery drain on this week’s version of both the iOS and Android apps (v80.05.04 and v80.05.06, respectively). Using the iOS/Android battery tracking dashboards, users are reporting 30-50% battery drain‡ from the Sonos app over a 24-hour period.At the risk of stating the obvious, the battery drain occurs with the Sonos app in the background. Disabling background app refresh doesn’t improve things. Fully exiting the Sonos app is required.Purely out of curiosity, I plan to monitor Wi-Fi traffic from the app to see if this version of the app is continuously polling the device firmware. Anyone who beats me to such measurements—yay! —by all means let us know what you find. ⵜ Likely not all users, particulars TBD‡ Figures reported for phones; tablets have dramatically larger batteries so drain is a smaller percentage

Is there a way to mute the microphone during below calls?  Phone Call Teams Call Zoom Call  

Hello, I am really hoping someone out there will be able to help. I have recently upgraded my broadband and was sent a new router, the Vodafone Ultra Hub, and am having issues connecting my Sonos speakers.I have a Beam (Gen 1) that seems to connect absolutely fine and that is also connected to my TV and works.I have two One SL’s that I use as surrounds for the Beam and for some reason they constantly drop their connection. I have hard reset all speakers multiple times to try and get it working but even though the One SL’s connect to the WiFi fine at first, if I then set up as surrounds they disconnect.I have also managed to reboot to get them appearing as surrounds correctly, only for them to lose the connection later.Vodafone support recommended I split the 6GHz to its own premium signal and that also helped but only temporarily.Sonos support recommended turning off the WiFi booster that came with the router and again that only worked temporarily.What is also weird, is that if the spe

A quand la correction du fonctionnement de l’alarme qui ne fonctionne plus depuis la livraison de la nouvelle version à cause du nouveau casque ! Moderator edit:Google Translate-When will the alarm operation be corrected, as it no longer works since the delivery of the new version because of the new headset!

When playing my move 2 either through wifi or bluetooth it cuts out for  split second and comes back on again. Its a bit frustrating when listening

 Hello, I had purchased a refurbished Era 300 from Sonos on 06/07/24. I have installed it with the Arc, Subwoofer g3, and another Era 300 (replacing my Ones) as surrounds. For some reason the speaker keeps flashing white and red. I have searched on numerous web forums and looked on YouTube but cannot find an answer to why this is happening. I have tried a hard reset on the speaker, taking the speaker off my system and adding on to it again several times, rebooting my WiFi but the same issue persists. Last night I played again with the system and found out the problem stopped when I turned off the microphone on the speaker. I noticed on the app the microphone was flashing on and off corresponding with the flashing lights on the speaker. I am getting sound from the speaker as it flashes. I am unsure if this is a hardware issue. I have no issues with my other Era 300.Please advise.  

I’m getting some dropouts which I’d like to start chasing down, but before I do that, I’d like to get back up to speed on how Sonos should work… I thought, and it seems wrongly, that SonosNet was only used if you didn’t connect your Sonos devices to your main WiFi… Does the Mode: INFRA (sonosnet) mean it’s using it? 

Hi,  I hope anyone has a similar issues or noticed the same thing on their ACE (I’m hoping it’s a software issue and not hardware).  Basically after testing my Sonos Ace today I’ve noticed that in my right ear (when on noise cancelling) there’s a static or buzzing sound almost like the mics for noise cancelling are not working properly (just a theory).  I know it has nothing to do with my hearing as if I swap ears the disturbance can be heard in my left ear. So it’s defo a problem with the headphones.  has anyone noticed this on their pair? I’m hoping it’s a software issue and maybe others have also noticed it so I don’t need to return my pair.  I tried to call Support today but after I was transferred to the technical team I was left on a queue for over 50min and I gave up. please if anyone else has this issue and it’s not my pair being faulty then let me know! 

I would like to play music at a family cookout in a local park. Is there a way to set up 1 or even 2 Moves?

My AMP is trying to update (I think - the white light is blinking) but never finishes. Then I must unplug the power and plug it in again after a while, then it sometimes work again. But the whole show starts again after a few days. What can I do? 

Sonos Roam is not powering on.  I have had it for about 2 years and it has always charged properly and powered on properly.  I have switched the charging cable and charging block out and also plugged into a powered USB A charging outlet without the charging adapter and left it for awhile.  The charging light never comes on.  I have also tried a factory reset on it.  Nothing appears to resolve the issue.  Any thoughts on why it might be dead and how to resurrect it (other than what I have already tried)?