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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27833 Topics
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knowlesrdContributor I
posted in Speakers
Sonos App Redesign AMA

How do I connect to Sonos App Redesign AMA I have registered 

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6 months ago
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ZekContributor I
asked in Portable speakers
Schlummerfunktion Sonos Move

Kann mir jemand sagen, wo ich jetzt die Schlummerfunktion finde nach dem Update? Oder wurde die entfernt? Wenn ich auf die drei kleine Punkte drücke wie vorher kommt folgende Meldung: "Konnte nicht geladen werden. Es fehlen einige Informationen in diesem Inhalt"  Moderator Note - Translation by Google:Can someone tell me where I can find the snooze function now after the update? Or was it removed? If I press the three small dots like before, the following message comes up: "Could not load. Some information is missing from this content"

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6 months ago
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NoilyContributor I
asked in Controllers and Music services
App lässt sich seit dem letzten Update nicht mit dem System verbinden.

Nach dem Update der App will ich mein bestehendes Sonos System mit der App verbinden. Dazu klicke ich auf „Mit einem bestehenden System verbinden“. Daraufhin instruiert mich die App wie folgt: „Sonos benötigt für die Einrichtung Zugriff auf das lokale Netzwerk. Tippe in den iOS-Einstellungen auf Lokales Netzwerk und kehre dann zur Sonos App zurück.“ Das habe ich getan, aber die App reagiert auf den Umstand, dass sie Zugriff zum lokalen Netzwerk hat, nicht. Es gibt bei den weiteren Bemühungen das Sonos System mit der App zu verbinden, keinen Fortschritt.Wenn ich hingegen im Menüpunkt „Systemeinstellungen“ der App „Speaker oder Komponente hinzufügen“ wähle, bekomme ich die Aufforderung „Als Systemeigentümeranmelden - Um diese Einstellungen zu verwalten, melde dich ab und melde dich als Eigentümer dieses Systems wieder an“. Das ist völlig unverständlich, da ich mich niemals mit einer anderen Identität angemeldet hatte, als der, mit der ich bei Sonos registriert bin. Moderator Note - Trans

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6 months ago
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TopGContributor I
asked in Speakers
conflicting Speakers

My older Speakers can’t play or swap speakers on the new app update and and seems to be conflicting each other? I have a new SLone and play 1/3/5 

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6 months ago
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jdschachterContributor I
posted in Controllers and Music services
Ever since downloading the new application, sounds goes in and out and works horribly.

Ever since downloading the new application, sounds goes in and out and works horribly. Anyone else dealing with this? What's the solution? Hold times are over 75 mins

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6 months ago
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TimnordContributor I
posted in Speakers
connecting new router

I got a new router- tp link ax3000 pro. Now I can’t use app and connect to all sonus products. No problem with my old router (Netgear). I’ve downloaded new app and reset ARC. Also reconfigured new router via technical assistance from TP link. Sonus assistance has a wait time of two hours. Sigh. Any help would be appreciated. 

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6 months ago
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Swanz99Trending Lyricist II
asked in Speakers
sonos five - Set up on app

Hi, I’ve purchased a Sonos five today, and I’ve followed all the steps to try and set it up. I literally can’t get past the “getting your Sonos five ready”point? I’m literally going insane. I’ve had the speaker nearly 5 hours now and I’m still yet to hear what it sounds like. I’m trying to connect with my iPhone but it keeps saying connection was lost. Any help is appreciated. I’ve tried Ethernet, resetting my router etc…thanks 

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6 months ago
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IndymikeContributor I
asked in Components and Architectural
sonance 6.1

I have installed my sonance 6.1 system, and when I wire the subwoofer to all four wires- both right and left channel- the sub cuts out. It seems to work fine when I only attach one channel… at this point I have white and green connected and red and black are not. What would cause the sub to short out when all four wires are connected and why does it seem to work OK with only two? 

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Stanley_4
6 months ago
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GrayconContributor I
asked in Speakers
Arc SL updates itself at 3am - STROBE light in bedroom

At 3am the Arc in our bedroom does an auto update and the WHITE LIGHT is neon bright waking us up LOL.   We have the Status Light turned off normally.  But for updates its a 5 minute FLASHING white and orange dance party.   Can we disable this???thanks

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6 months ago
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Anonymous
asked in Speakers
Problemas con la aplicacion de Sonos para conectar mi Era 100

No puedo conectar en la aplicación de Sonos a mi red local, me pide que dé permiso a la red local cuando la red local ya está habilitada para la acplacion, me solicita ingresar como propietario del sistema. Quien me puede ayudar ? Moderator Note - Translation by Google: I can't connect to my local network in the Sonos app, it asks me to give permission to the local network when the local network is already enabled for connection, it asks me to log in as the system owner. Who can help me ? 

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6 months ago
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SpeakermanContributor I
asked in Home theater
loss sound sonos beam gen2

Have had Sonos beam gen2 for about three years. Bought it new along with a new Samsung 70 inch tv. Worked great since original connection. This morning, turned on tv and no sound from Sonos. Tv speakers play sound so not cable input issue. Changed hdmi cable, no sound and I’ve always used the ARC hdmi port. Reset Sonos to factory settings at least 4 times now including after rebooting my modem and router just to try anything. No sound. Each time I go through the set up on the app, everything works till the connect to home internet. At that point it cycles and eventually says, “Sonos is added but may not appear in the system tab. Disconnect and reconnect and complete set up in system tab”. I did that each time, nothing happens, no sound and when I go to the systems page, the soundbar doesn’t appear. If I did connect and reconnect the hdmi from the tv, the tv recognizes that the device was disconnected and also then reconnected. Tried optical connection to hdmi cable, no sound. Called So

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6 months ago
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The Music DogAvid Contributor I
asked in Controllers and Music services
Connecting a Wifi Network

The recent new app has caused my Sonos system not to link (connect) the the Wifi network created just for it. It keeps connecting to the house network Wifi A that is for other uses.  I have turned off Wifi A, and auto-connect, in hopes that Sonos would connect to WifI B.It appears I need to add the Wifi B to the Sonos network in the new app. How do I do that?Also, I’ve found that my Sonos Move1 will not connect.Forgive me, I’m not as tech-savvy as I once was, please give detailed 1, 2, 3, type instructions.Thank you for your assistance.   

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6 months ago
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JKR97128Contributor I
asked in Controllers and Music services
macOS Sonos controller insists on updates, always fails.

Whenever Sonos has a system update, they require that the Controller on macOS be updated. They provide the apparent means (click on Update) but always fail to complete the update. There is no error code, it just fails to complete. Always. The app will not proceed to play music - it insists on the update.The way I have found to deal with this is to get Sonos tech support to send me a link to the updated .dmg (installation image). I suggest that Sonos make this readily available so I don’t have to reach out to tech support.If you follow Support-Update Issues, it recommends to uninstall and reinstall. But, it doesn’t provide a link for reinstalling.If you follow Support-S2, it tells you how to upgrade an S1 system to S2. That process starts with “Open the Sonos S1 Controller” for iOS or Android. 1) that reflects Sonos’ reliance on mobile apps (and negligence of desktop apps),  2) it is directions to update any devices you may still have on S1, 3) it does nothing for the desktop controller

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6 months ago
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WandsworthianContributor I
asked in Advanced setups
Music Indexing

Good afternoon, Can you help me with this frustration? I have a system with my stored music on it, which supports by Sonos system (two Sonos Ones, one Move and one Roam). The library indexing process acknowledges the albums, but won’t index all of the tracks. For example, this is the list of tracks from Brothers in Arms on the source database: Source Library Image  These are the tracks indexed on the Sonos library.Sonos Library ImageAs can be seen, only 4 of 9 tracks come through. This is not the only album so affected. I can play the tracks from the source database on Sonos. How to I get all of the tracks to index? All have the same format and metadata, as they have been ripped from discs I own at the same time. I have cleared the library link and reinitiated, with no success. Any help would be gratefully received.Thank you.

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6 months ago
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jtkeepEnthusiast II
posted in Controllers and Music services
No tv button in new app ios

No tv button in new app ios move between musik and tv on my new amp

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6 months ago
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AndrewUK75Enthusiast I
asked in Controllers and Music services
alarm playing same song apple music

Okay so alarms are back, great, but in my tests it plays the same damn song every time.  I have set a favourite playlist in Sonos using Apple Music and it’s set to shuffle. Alarm comes on at set time, but any ideas how do I stop it playing the same song, the 1st song in the playlist? It’ll be like ground hog day and I’m beginning to hate that song now!  my old alarms using Amazon music ‘tracks’are there but I can’t edit them now and they do pick a different song each time but if I try a new alarm with Amazon music with a favourite Sonos playlist added,the same thing happens as with Apple Music and the first song listed comes on. Who wants this from an alarm!!!? Can anyone help with getting a favourite Sonos playlist to pick a different song to come on and not the 1st song listed before I go insane?!

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6 months ago
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Joe VContributor I
asked in Controllers and Music services
Sonos 1 for windows 11

I have a new window 11 laptop how can I download the Sonos 1 controller. I can only download Sonos>=?

680
J
6 months ago
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Dsmith9900Contributor I
asked in Speakers
play:1 speakers with new App

After updating to the new Sonos App, I can no longer play to my Play 1 speakers. I have to connect to my Sonos Beam 1st then I can connect to the Play 1 Speakers. But I can’t control the volume on the Play 1 Speakers, only the Beam.any ideas? 

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D
6 months ago
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Jordankennedy001Trending Lyricist I
asked in Speakers
app issues and unable to connect

I got 2 brand new era 100’s delivered yesterday and tried to connect them to my system which has an arc and now my app isn’t connecting to anything, been on the phone to Sonos support for 2 hours and 15 minutes going round in circles. Fed up, clearly a Sonos problem with their new app update. Get if fixed now 

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J
6 months ago
dave77
dave77Headliner I
posted in Controllers and Music services
Alarms are back!

Yay, the latest update adds alarms back!Are there any release notes to see what else has been added?

1884
A
6 months ago
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AntonVContributor I
asked in Home theater
New Sonos App

Since the last Sonos App update my Sub gen 3 doesn't work anymore. I cannot even connect it anymore. I am very disappointed in Sonos. The problem started with the new Sonos App. Please but back the old Sonos App in the Google Play. I bought the Arc and Sub gen 3 just 3 weeks ago and now I have problems already? Anyone else experiencing this problem en know the solution? Sonos don't have a solution at the moment.

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6 months ago
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Butts CatTrending Lyricist I
asked in Controllers and Music services
Trueplay for iPad Air 2024 and for iPad Pro 2024

Hi there, when will there be information if the new 2024 iPads pro and Air can be used to trueplay tune Sonos speakers?

1000
B
6 months ago
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Recidivist13Contributor I
asked in Components and Architectural
Issues with Denon AVR X4000 connecting to Sonos Connect

Hi, this is doing my head in, can't seem to get the Denon to push out sound to my new second hand Sonos Gen 1 stuff. I've got a Sonos connect, 2 x Play 5 (gen1) speakers. trying to hook up old Denon TT, CD, Tape and DVD deck through my denon amp to the new speakers. previously had passive speakers that worked fine. I can get turntable to play if I bypass everything and use 3.5mm jack from small pre amp and it sounds great, but I want it all to go through the AVR. Any help appreciated 

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6 months ago
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ChrobusContributor I
posted in Controllers and Music services
aplikace

Dobrý den,v aplikaci nefunguje sleep Tome,ani budíky jak to udělat aby to fungovalo  Moderator Edit: Added translation by Google Translate- Hello, sleep Tom does not work in the application, nor do alarms, how to make it work

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6 months ago
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mamamamaContributor I
asked in Components and Architectural
Volume turns down by itself

I use Sonos in a restaurant and we manage the music + volume through the app.Every day, at the same time, the volume turns down on its own. I turn it up, and 2 or 3 seconds later, it turns back down again. It seems to be capped at 15, won’t stay any higher. Later in the night (several hours later, once the restaurant is closed again), we can take it back up.We have 2 other locations where we use Sonos (2 separate bars), and no issue there, only the one in the restaurant.Any idea what is happening?

1094
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6 months ago
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