SENT TO CEO@SONOS.COM 

I have never been a litigious person in my life but I think 

I would join in a class action suit against Sonos for 

What you have done to your users with this new app. 

You have breached your agreement and trust with customers 

Rendering in many cases, thousands of dollars of expensive equipment virtually useless. 

Why in Gods name did you make a major change to an app that has caused such confusion and operational problems.  

First you introduced it no option of retaining the older app which worked just fine. 

Then you admitted terrible operational errors that needed multiple fixes and to this day doesnt work well. 

My music services cut out unexpectedly without recovering. 

Some of my speakers need multiple restarts to connect. 

There are substantial connection delays. 

I have changed channels.  rebooted systems multiple times. And called support (who by the way admits there are many many complaints). 

Whoever is responsible for this massive error should be fired and every sonos customer should have some form of redress and even compensation for how this app has destroyed the enjoyment of a previously perfectly working system. 

I have spent over $40,000 with Sonos over the years in two different homes and have recommended sonos to many clients who have spent 100s of thousands of dollars.  

I want to know how this can be fixed. 

Deeply unsatisfied.   And shame on you as CEO for not handling this better. 

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*Moderator Note: Personal details removed in accordance with the Community Code of Conduct.*