sonos app crashing when adding sub

27 replies
2225 views

So with the new app, i lost my whole system. I managed to add everything again except for the Sub.

The app recognizes it on the network but crashes after 2 seconds when trying to add it, already factory resetted it.

What to do?

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D

Desilu

Contributor I

I had the same issue. You MUST remove the app. Download the apk of the old version and install it. Then add you speaker. This new app is not ready.

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AntonV

Contributor I

@Desilu where can you download the old app? I have the same issues.

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HoutduifAuthor

Contributor I

I have a fix, atleast it worked for me.

I was trying to add it on my android phone, which constantly crashed. So i grabbed my ipad, and tried to add it on there and it worked flawless.

Very weird..

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noflag

Lyricist I

I have the same problem. Sonos app crashes when I try to add a sub mini.

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HoutduifAuthor

Contributor I

Do you know anyone with an IOS device? if so try use the Sonos app on that device and try adding the sub mini, it might work like it did with my sub.

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mitch_80

Contributor I

Can someone please advise. I have the same issue so now my sub woofer is now unusable.

I have only iOS and it won’t let me use anything other than the newest version (tried on two phones).

the sub woofer that’s paired had to be reset and now I hit remove and the app crashes.

the sub was reconnected but now it has no room and can’t be added to the room where I need it.

Would love a recommendation.

J

jjjjj1

Lyricist I

Same for me. Crashed when adding Sub (gen 3) to my living room which has an Arc in it. Crashes on both my Android mobile and my iPad.

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mitch_80

Contributor I

New app version dropped and two things happen:

My Sonos sub which is not connected to a room shows me the room I want to add it to (wasn’t working in previous version), however when I click ‘add to room’ the app crashes
when I go to the room and hit ‘connect sub’ the app crashes

the newest update didn’t solve the add sub issue.

anyone else had any luck?