Contributor I

Question

sonos app crashing when adding sub

27 replies
2225 views

So with the new app, i lost my whole system. I managed to add everything again except for the Sub.

The app recognizes it on the network but crashes after 2 seconds when trying to add it, already factory resetted it.

What to do?

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BernardPreneel

Lyricist I

Sonos?

Any update to fix this?

T

Thijsc

Lyricist I

Bought a sub for 800 euro and not even being able to use it due to the app crashing. Very bad for such a brand. Plz fix this issue or i need to sell the whole set . what a bs

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A17

Lyricist I

App crashes when adding sub to playbar. I have nothing to add just want to document my experience. Hope they resolve this issue quickly.

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mitch_80

Contributor I

Update: App version 80.01.30

App doesn’t successfully connect my sub.

It’s slightly different than last time as the app doesn’t crash but the outcome is the same.

two pathways:

Click on my sub, add to room, then it doesn’t show my tv room with my beam and rear speakers so I get stuck
Click my TV Room, Connect Sub, it shows my Sub and say ‘Sub (unused)’ (this is different visually to last time, I press select and it says ‘add sub this may take a minute’.

unfortunately the next screen says there was a problem adding the sub, check network and make sure it’s powered on. Image below

Still not working, would love to know how others are going… also Sonos support feel free to reach out if you need me to test / provide more details to assist with debug

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mitch_80

Contributor I

Other testing:

i can add the sub to a different room (I have a standalone Sonos one in another room - this was able to be connected).

I attempted to ‘move rooms’ and this didn’t bring up my TV Room as an option.

I attempted to go to my TV Room and select ‘connect sub’, it shows the option to move the sub but it fails. Same error screen as my above post.

once I do this it also orphans the subwoofer again to ‘not assigned’

also, see screenshot below, when using my TV Room, the name is missing in the first screen

DGR1

Chromatic Producer I

I am now seeing this. I can add my Sub to my system, but when trying to add it to the room where my Playbar lives the app hard crashes. This is on iOS. It doesn’t look like I can complete this using the old S2 app or the desktop app.

DGR1

Chromatic Producer I

I am now seeing this. I can add my Sub to my system, but when trying to add it to the room where my Playbar lives the app hard crashes. This is on iOS. It doesn’t look like I can complete this using the old S2 app or the desktop app.

As an update to my post above, I was just able to add my Gen 3 Sub to my Playbar.

Previously I had tried resetting multiple times, but experienced the app crash when I was trying to assign the Sub to a room. Under System Settings, I saw the ‘Assign Sub to Room’ option, and following that always made the app crash.

But…. after another reset of the Sub and adding it to my system, instead of assigning it to a room, I went into the room view itself in System Settings, the room where my Playbar is assigned, and I saw an Add Sub option. I used this and it worked.

Apologies if I’ve got the terms slightly wrong as I can no longer see them, but difference is between trying to assign the Sub before you access a room, or adding the Sub from within the room view. And even this explanation is somewhat inelegant, but it might help someone 😜

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mitch_80

Contributor I

New app version and now I can’t see my sub that was previously added and I can’t even see the room the beam and surrounds are assigned to.

guess I factory reset everything.

thanks Sonos for an update that’s broken my system worse and has not fixed anything.

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Tom42

Lyricist I

Switch your android system language to English en the problem does not occur anymore