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There is so much saber rattling about how bad, awful or whatever derogatory word you may choose to use describing the past/current state of the Sonos app. Granted the release of the app in May, 2024 was an unfinished product that caused pain and frustration for many customers.

Those complaints called for lawsuits and the firing of Patrick Spence and other decision makers who played a part in the botched release. Many customers have vowed to sell their Sonos and move on to another brand as a result. 

However, you should know that Sonos is not unique in the misstep to release the current app. Other companies have been found lacking in their due diligence to deliver a quality software, OS and/or controller as is the case with Sonos. I’m not going to drag this out by trying to quell your frustrations with Sonos as that will come over time and at different intervals for each individual. For some that time may never come. 

What I’d ask is that you take a moment to read a customer response from the Apple Community who is frustrated with the current state of iPadOS 18. My point being is that ALL tech companies even those with the resources of Apple experience setbacks with their UI/device software at times. I think you’ll draw a sense of parallel in the statement below to those that have been voiced in the Sonos community regarding the Sonos app. Please read with an open mind and maybe examine your own prejudices toward Sonos, if they be.

 

Edit:

For the record I own an iPad Pro 2024 with M4 Chip. I’m currently stuck on iPadOS 17.7 and can’t move to iPadOS 18. I’ve been an Apple product user for many years and have seen this with iOS, iPadOS and MacOS before. However, they are all eventually resolved; so no need for me to complain in the Apple community. Patience is the operative word.

Not so much.

With Apple one product line from their range was affected and they pulled the firmware update for that product line quite quickly. They have also been replacing hardware for some of the affected users.

While you may be ‘stuck’ on 17.7 you have a device which is working the same as it was without 18.x which wasn’t automatically installed.

The various Apple upgrades, whether MacOS, iOS, TvOS or iPad OS that I chose to install, because automatic updates was only applying current version updates, not an OS upgrade, haven’t removed features I had and used when I was using the previous major version release. 

All software and firmware updates have a risk of breaking things and every company messes up at some point.

What matters is how the company handles the result of the breaking things and quite frankly Sonos has and continues to handle it poorly, even after the initial slap in the face of removing features with the initial release, which they kept saying wouldn’t happen in the pre-release announcements and emails.

 


Of course this also is a mistake by Apple, but a work around was made available soon, though info to staff did seem to be lacking. That’s different from Sonos’ reaction in May, which I could describe as “courageous” and was lacking any back up or work around.


I also bet you won’t be stuck on iOS 17 for 5 months, with large parts of the iOS 17 functionality not working or missing. 

Service in the Apple Store is not what it used to be. I only ever go in there now if I can’t get it anywhere else, or I want to remind myself of the smell of sweaty trainers. 


 

What matters is how the company handles the result of the breaking things and quite frankly Sonos has and continues to handle it poorly, even after the initial slap in the face of removing features with the initial release, which they kept saying wouldn’t happen in the pre-release announcements and emails.

 

This 100%. Case in point the latest pathetic video from Spence, saying he might forgo a bonus in 12 months is just the latest slap. 
 


Now that everyone (or at least those in this thread) has had the opportunity to submit a reply or tag along in agreement by “liking” a response l’ll say this….you missed the point.

Correctly, stated…Apple will resolve the iOS issue in short order unlike Sonos which has been working months to fix the app. The point of this thread was to show that most people (like you in this community) know Apple will fix issues quickly. The Apple Community member whose post I inserted most likely knows the same.

However, the poster comes across as if their world is coming to an end and that they have been completely betrayed by Apple. The bottom-line is that people love to complain even when they know things will be corrected in short order especially given Apple’s overall track record to right the ship.

Given the situation with the Sonos app people had a right to complain. However, I don’t understand the continued influx of complaints on everything that seems to be wrong with their Sonos to say it’s the fault of the app. My system of 31 Sonos units works flawless on iOS and Android controllers (in truth iOS seems a bit more stable than Android). Even so my Sonos works!

I still say…if someone is having issues of not being able to see their Sonos and/or speakers disappearing and reappearing, grouping issues and adding new products…the underlying cause is network related. The current Sonos app IMO is exposing network issues that previously ran under the radar. 

That’s all I have to say. I hope everyone sooner than later gets their Sonos to behave as they want.

Cheers!


There is a current claim in MacWorld that 18.0.1 is available for M4 as of yesterday afternoon, although it is not yet being offered to me.

Edit: iOS 18 is now available to me, but the notice is not very obvious. Maybe I’ll wait a few days before I execute.


There is a current claim in MacWorld that 18.0.1 is available for M4 as of yesterday afternoon, although it is not yet being offered to me.

@buzz 

I updated my M4 this afternoon 3PM CST. My cousin updated his on 10/3/24. So it’s probably rolling out  in waves not to overload Apple servers.


@buzz

I updated my M4 this afternoon 3PM CST. My cousin updated his on 10/3/24. So it’s probably rolling out  in waves not to overload Apple servers.

I seriously doubt there is any risk to “overloading Apple servers” in 2024, they use CDNs like every other billion dollar company.

A slow rollout is done to detect potential blocking customer issues: the rollout can be immediately stopped if telemetry indicates a big problem with the update.


@buzz

I updated my M4 this afternoon 3PM CST. My cousin updated his on 10/3/24. So it’s probably rolling out  in waves not to overload Apple servers.

I seriously doubt there is any risk to “overloading Apple servers” in 2024, they use CDNs like every other billion dollar company.

A slow rollout is done to detect potential blocking customer issues: the rollout can be immediately stopped if telemetry indicates a big problem with the update.

You mean 100 million people haven’t rushed out and bought an M4 iPad Pro? What is the world coming to these days! 


 

 

A slow rollout is done to detect potential blocking customer issues: the rollout can be immediately stopped if telemetry indicates a big problem with the update.

Try telling Crowdstrike that…


 

 

A slow rollout is done to detect potential blocking customer issues: the rollout can be immediately stopped if telemetry indicates a big problem with the update.

Try telling Crowdstrike that…

Or Sonos…


 

 

A slow rollout is done to detect potential blocking customer issues: the rollout can be immediately stopped if telemetry indicates a big problem with the update.

Try telling Crowdstrike that…

Well to be fair they kinda did, but as the original update blue-screened the devices on startup they couldn’t download the update.


I don't mean the fix, moreso pushing out a release to over 8m devices in one hit.

In fairness, their communications, engagement and transparency pretty much from the moment it happened were things Sonos could learn invaluable lessons from.


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