Get help and assistance with your Sonos system

Where is the button on the new SONOS App (as of May/2024) for Speech Enhancement while watching TV.   This button use to be on the EQ screen under Sound.   The same screen that allowed you to adjust Bass and Treble and “Loudness” and also has a Reset button, use to have a button for “Speech Enhancement” while watching TV.  BUT, that button is gone now in the App.   Hard to believe that SONOS would eliminate this option.   So where was it moved to?

I changed to the new App in my iPhone and since I have, it has become unusable. It is so unstable forever crashing, one minute OK then can’t connect to my music library saying something went wrong then the next try it does, or saying it can’t find my system or no products found and then randomly going back to the home page.I NEVER had an issue with the old app, it was stable solid worked every time. I have tried re-setting, I have deleted and re-loaded the app, I have also re-booted my router but nothing works. Even as I am typing this, the app on my phone keeps flicking in and out, one second connected, the next not with products not found.This has been an absolute disaster and when I try and go back to the S1 app it will not allow me to.What I cannot understand is that the app on my Windows 10 laptop works a treat, connects immediately to my system, and my library on my NAS and just works.Sonos were/are meant to be one of, if not the best in this game, but with this they have become

Been boxed up for years took it out reset it several times plugged in either net etc. won’t connect  

Bonjour mon éclairante enceinte sonos n'émet plus le son "mot de passe" a la connexion du coup impossible de la reconnaître, solution? Merci Moderator Edit: Google Translate- Hello, my sonos illuminating speaker no longer emits the "password" sound when connecting, so it's impossible to recognize it, solution? Thanks

In Soundtrack Your Brand you can make a schedule with different playlists starts and stop at different time which is very smart in a large company. I have Sonos speakers installed in the ceiling and it look very nice.My question is can you play Soundtrack schedule in Sonos?If yes, pleas guide me :-) Looking forward to head from you.

I have a handful of older play3s and play1s that I wasn’t using, so I decided to give them to a friend. To get them ready, I tried to connect them to my system so I could update them, then factory reset them for my friend. Adding the speakers to my system was a nightmare. When the app told me to listen for chimes after connecting my phone to the speaker’s temp wifi, none of the speakers played the tones(are they too old to download the mp3?). I got around this by temporarily wiring in the speakers (though the app still failed to see them when prompted to press buttons on the speakers) when I removed the cable part-way through the setup, they finally added. I updated the speakers to my system and verified they worked by playing some music. Then I factory reset them and took them to my friend’s house. There I ran into the same issue with the speakers not playing chimes during setup of a new household. The problem was my friend’s router doesn’t have ethernet (most don’t these days). Is it

The light on my Bridge is flashing /blinking very fast at least 5 times per second no action on the buttons does anything !! Obviously not dead but cannot include in my setup!!!what can I do ?

I am happy to finally upgrade to an ARC soundbar and Era 300 side speakers.  I watch television/streaming services and listen to music.  Do the surround sound speakers work with television/streaming?  Not sure if I am not setting them up correctly, that my tv doesn’t offer it, or that surround ever works with tv/streaming.

There are several posts on here about exactly the same thing - all misteriously ticked as ‘answered’ by the admins, yet like the others who posted, I have tried absolutely every recommendation suggested and nothing works. The only sign of life is an orange light when plugged in to charge via USB-C. and yes, I have left it over an hour charging, and yes, with a 15w charger, and yes, i have pressed the power button for 5 seconds, 10 seconds, 30 seconds and yes, i have combined that with pressing the play/pause button. But like others, I still have a speaker that is only 2 years old which is now a defective brick. I bought the speaker directly from Sonos so I am not holding my hopes up at getting anything other than a 30% off voucher, which quite frankly doesn’t cut it for a problem that seems to be widespread. Suggestions welcome! 

I have tried removing YouTube music (premium) from my Sonos system and resetting the app, but this problem keeps happening. Specific songs just won’t play, and are skipped when in playlists.  For example, I cannot seem to play any songs by CHVRCHES or Years and Years. If I start artist radio, for CHVRCHES for example, it will play other artists such as Haim.  These artists play fine if I use AirPlay from the YouTube music app as a workaround, but I’d like to know if there is a fix for the Sonos app?

Hallo,kommt beim Wecker die Schlummerfunktion zurück?Wie schaut es mit der Funktion aus, dass der Bildschirm mit Bedienung angeht, sobald der Wecker startet?Beide Funktionen sind mit der neuen App verschwunden. Moderator edit:Google Translate- Hello,Is the snooze function coming back on the alarm clock?What about the function that turns on the screen with controls as soon as the alarm starts?Both functions have disappeared with the new app.

Hello i have a SONOS three that will not reset. i have reset three other SONOS three and, a connect and a SONOS 1. all were successful. is the speaker dead or do i have another option??? Please help. Moderator Edit: Moved title to thread, adjusted title.

Hello, I have just bought a Sonos Play 5 Gen 1 from a good seller on eBay. The speaker is in great condition ... but ... I can only set it up via ethernet connection and when I subsequently try to use by WiFi it can't find the network. I have factory reset twice but to no avail. Using ethernet is fine but I want the option to connect to WiFi. Any help and advice gratefully received. Thank you.

Is anyone else having connectivity issues with Norton Security on a windows machine? I’ve had to uninstall Norton due to continuous connectivity issues with Sonos across all devices...

A problem with the last update, lost my music library (error code 913) using a MAC computer. I have read the posts from other users in the community and tried multiple work arounds. I called Sonos support, waited for an hour. The tech took control of my computer and could not fix the issue. I was told by Sonos tech support to call Apple to help fix my issue that Sonos created.  That was my tech support experience. I did get a case number with no solution. When is Sonos app update that is going to fix this issue be announced? When is the company going to address the issue and give updates to the solution? 

 I cannot get my Sonos Ace using the USB-C to 3.5mm cable. there is no audio .Using Bluetooth Works Using USB-C to USB-C cable works Anybody have any suggestions on how to solve this?

Bonjour,J'ai installé une box HUAWEI B628_265  4G récemment mais lorsque je veux connecter mon plat 1 au réseau wifi on me demande de rentrer le mot de passe WIFI ce que je fais, mais il me met :" Nous n'avons pas pu nous connecter au réseau WIFI "". Vérifiez que vous utiliser le bon réseau WIFI et le bon mot de passe"  J'utilise bien le bon wifi et mdpJ'ai essayé de rentrer le wifi manuellement mais ça ne marche toujours pas.Merci de vos conseils…*Moderator edit: Google translation - Good morning,I installed a HUAWEI B628_265 4G box recently but when I want to connect my dish 1 to the wifi network I am asked to enter the WIFI password which I do, but it says:"We could not connect to the WIFI network". Check that you are using the correct WIFI network and the correct password. I use the good wifi and mdpI tried to turn on wifi manually but it still doesn't work.Thank you for your advice…

The quality of the sound is unbelievably amazing when I use the sonos music, but everything else is pale compared to that. Anyone else found that to be the case? Any solutions?

My web controller (windows 11) just stopped working yesterday. Says it can’t find my system, but the app on the phone is working fine. Anyone else having this issue. Have rebooted everything.

Can my gen 1 play 5 be used with the new app?

I use Spotify playlists as my alarm music instead default Sonos Chime. My issue is, Alarm plays the same music from the playlist in list order.  I don’t have any option to shuffle it. Is there a way to achieve this ?

Not changed anything but for the past few days my alarms have stopped working again.Please don’t tell me the latest update has broken them again…

the sonos do not succed to connect appli sonos.

This one is a bit complicated. I have a LG UR8000 TV, Google Chromecast 4K, and Sonos Beam (Gen 2). This week I tried playing the new Lord of the Rings episode and I had no sound. I finally figured out there was a slider to disable Dolby Digital Plus. Once doing that the audio was working, with surround sound, but the Sonos app said PCM Stereo. Before turning off Dolby Digital Plus there was no audio showing on the Sonos app. I never had to turn off Dolby Digital Plus before, thought maybe Dolby Digital Plus is a new option.I am using passthrough bitstream eARC on the LG TV with the Chromecast 4K. I am casting the show from my mobile phone. The Chromecast 4K shows in the settings Dolby Digital Plus is compatible and enabled. PC connected on another HDMI port plays Atmos videos without any audio issues.Prime Video settings are set for Best quality and unlimited data. Also have the Ad-Free tier subscription.Updated Sonos speakers to 80.1-56190 and the issue still persists. TV is up to da

Just tried to use my system through voice and nothing would work. So, I opened the app (last Android version of the old app) and it won't allow me to do anything until I upgrade to their new app.I guess that means they've fixed everything, riiiight?!?! 🙄