Contributor I

Answered

Era 300 sounds skips

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We have a brand new Era 300 and Arc Ultra. The Arc is tied to the new LG C4 TV by HDMI. The Era is paired to the Arc via wifi. While the sound is good, the Era sound keeps skipping. We had this issue with a Move as well. We started with an Arc and Move, were told to replace the Arc with the Arc Ultra as it has better connectivity. That has not solved our sound glitches. Replaced the Move with the Era. We have moved the Era around, and it doesn’t seem to matter. If we play straight to the Era thru the iPhone, no issues at all. For some reason, the communication from Arc Ultra to Era is bad. Open room, no issues with any other wifi device, have tried all the plugging in and unplugging scenarios. Not my first rodeo there. Wifi router, Era and arc are all within 20 feet oof each other. Very frustrated as we want this to work. Help!

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MoPacAnswer

Headliner III

If two are “Bonded” as surrounds it will work without skipping. If one is in a “Group” with the Arc Ultra and TV sound is being played the single speaker will likely skip. with music they will play nicely together.

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GuitarSuperstar

Lead Maestro

When it skips, what specific audio are you playing on the Arc?

"Receive with simplicity everything that happens to you." - Rashi

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ChuckerooAuthor

Contributor I

Anything through the TV, regular movies, etc and including any music app through the TV. Connecting directly from the iPhone 15 -- no issues.

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GuitarSuperstar

Lead Maestro

Try increasing the Group Audio Delay setting under the Arc’s settings in the Sonos app. This will create more of a delay from the grouped speakers but give your system more time to buffer the TV audio.

"Receive with simplicity everything that happens to you." - Rashi

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ChuckerooAuthor

Contributor I

Will the delay mean we are hearing the audio at different times? That is just not going to work since the speakers are in the same room.

Stanley_4

Grand Maestro

I am pretty sure (I don't use it) that the Group delay keeps the sound in sync.

It is different than Grouping to a TV source that does add a delay in the Grouped speakers.

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ChuckerooAuthor

Contributor I

OK, I will check that out. It is pretty ridiculous that we have to go through this for as much money as you spend for Sonos.

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ChuckerooAuthor

Contributor I

Group delay does not keep the speakers in sync. Elevating the delay MIGHT help in the higher app range but it was too disconcerting to listen to two speakers out of sync with each other. The Audio Delay isn’t accessible in the Era since it is not hooked up with a line in as the Era is to the TV. I did try all of the other options in the app for sound but nothing seems to clear up the issue. I think if the two speakers communicated via Bluetooth vs wifi the issue might go away. I have them on Bluetooth but I don’t think that is the way the two are communicating.

Stanley_4

Grand Maestro

Sounds like you are looking at the wrong setting, the one you want is on the Arc, not the Era.

Bluetooth would give you much more delay, the Arc to Era link is a dedicated low-latency 5 gHz (close but not quite Wi-Fi) link.

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ChuckerooAuthor

Contributor I

I tried the Arc Ultra settings. I only checked the Era to see what options it gave me but yes, the Era is slaved to the Ultra. I understand that. Also checked TV output settings, PCM, Pass Through and auto. Same issue.

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ChuckerooAuthor

Contributor I

A Sonos chat rep says that the product is not meant to work with a TV to Arc to Era 300 -- even though I pointed out the website says that is exactly how it can work and so do in store reps. Sonos chat rep says issue is because I do not have 2 Era speakers and the skipping is due to the left-right channel missing in a true home theater set up. If I buy another Era he says that skipping will go away. I have my doubts….

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