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Good afternoon! 2.5 years ago my colleague asked me to support his home theatre system (around 20+ Sonos devices). There were some glitches before, but today I faced with sign in loop and constant ownership problems. Each time I want to update system, Sonos App tells me to sign in a an owner. In a couple of steps I was able to sign in as an owner (picture is attached) but according Sonos App I’m still not an owner and can not do anything. 

 

I found similar case in support forum, but it’s closed now. I hope that support team will investigate my case, thanks 

 

Below is a few pictures

Moderator Note: Removed personal information. Modified in accordance with the Community Code of Conduct.

If you have transferred the Sonos system to a different user account, then maybe see this Sonos Support link for aome further information:

https://support.sonos.com/en-us/article/transfer-your-sonos-system-to-a-new-account

I already tried numerous times to transfer according simple procedure “Select Transfer System Ownership and follow the prompts.”

 

Unfortunately I continue to get infinite loops. Maybe I should register a new account and try to transfer to a new account? I didn’t tried yet.

 

Reset to defaults is not a good option, cause I have a few dozens of devices located in a different parts of the house. 

I already tried numerous times to transfer according simple procedure “Select Transfer System Ownership and follow the prompts.”

 

Unfortunately I continue to get infinite loops. Maybe I should register a new account and try to transfer to a new account? I didn’t tried yet.

 

Reset to defaults is not a good option, cause I have a few dozens of devices located in a different parts of the house. 

If the issues persist you might be best to speak to Sonos Support about it - they maybe able to sort things for you at their end. Here is the link to speak with them (if needed)…

https://support.sonos.com/s/contact

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