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My wife and I both got a new iPhone 16 Pro Max. Mine connects to our existing system perfectly. Hers can’t find our system. I have reset the app on her phone. Still can’t find system on her phone. 

Compare the setup of both phones, Wi-Fi, VPN, mobile data make sure both match.


Turns out her phone just needed to be rebooted. Connected fine after that. Thanks for your reply. 


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