Get help and assistance with your Sonos system

Happens randomly, I can be using the app, adding music, changing things and the suddenly I try to access the queue and I get the message 'Unable to access the queue.  Try again'. Doesn't matter what I do, unload app, restart mobile. It will not allow me to access the queue. I thought that after all the issues, this being one of the main parts of the app you need it would have been sorted.

I have two Play 3 (Gen 1) and two Play 1 (Gen 1) speakers.  I tried connecting everything at my new home in Medellin Colombia and the Play 1 speakers connected perfectly. The Play 3 speakers won’t. I tried the factory reset, ethernet connection to the modem, unplugging, everything….. Play 3s are simply NOT CONNECTING.  They worked perfectly at my home in Houston recently 

Open Sonos app on my Android Phone Navigate to and choose Music Library source Select Songs from the list of options Press Play or Shuffle Endless loading circle appears and nothing happens for at least 7 minutes, after which I stopped wasting my time waiting.Music is on my NAS, i can easily access and play specific songs, or select and play genres or my own playlists through the app.What gives? This wasn't an issue in the past. I understand the development team is attempting to fix this app but I didnt expect this functioanlity to be broken. Anyone else experiencing this? Build 80.14.06-release+20241206affe3de (by the way, brilliant UX design to not allow users to tap and copy the version numbers and other info on the About Your System screen).

Depuis que je suis passé à la nouvelle application Sonos j’ai des problèmes de stabilité. J’utilise principalement Tidal comme source de musique ou ma bibliothèque personnelle. J’utilise mon Iphone 13 ou mon Ipad Air 2024 (model A2902) pour ouvrir l’application sonos OS S2. Mon système est à jour, c’est la version 80.14.07. L’application est instable, elle s’arrête et m’indique qu’il n’y a aucun produit trouvé, puis indique d’aller dans les paramètres système, puis après le message l’application fonctionne correctement jusqu’à ce que le problème recommence. Un autre problème que j’ai à l’occasion, c’est que la musique saute à la pièce suivante sans que je l’ai demandé. Bon, tout ça pour vous dire que je n’avais jamais de problème avec l’ancienne version de Sonos. Je ne vois pas les améliorations qui ont été apportées avec cette nouvelle version. J’utilise un Connect Gen2 (1510) octobre 2015, je l’utilise comme streamer, il est connecter à mon DAC. Moderator Edit - Translation by Google

Hi,having a complete nightmare, setup a Sonos Beam Gen 2 with no problem attached via HDMI on a Samsung TV.  All works fine on its own controlling tv and channels, sounds good.    however i cant add my 2 older Sonos Play:1 as surrounds, what am i doing wrong?just cant get the beam to find them or link up?

I have a new beam 2 and freestyle projector connected by micro hdmi - e arc  it works well together after a while - but getting connection AGAIN once devices turned off is my  issue As it works eventually this is clearly my failing but I really need a list of steps to follow -  on occasion the beam doesn’t see the hdmi e arc connection- once it said there is something interfering ?   

Bonjour à tous,Je possède 2 enceintes SONOS Five dernière génération, et j’aimerai les utiliser avec une barre de son ARC ? ou ARC ULTRA ? pour la télévision. Est-ce possible ? et même y ajouter le SUB ?Sauriez vous me dire ce qui est compatible ?Merci pour votre aide ;) Moderator Note - Translation by Google:Hello everyone,I have 2 latest generation SONOS Five speakers, and I would like to use them with an ARC soundbar? or ARC ULTRA? for television. Is this possible? and even add the SUB?Can you tell me what is compatible?Thanks for your help ;)

When I play music from my Brennan B3 through my Sonos Roam SL speaker the name of the individual song isn’t shown. Can this be done ?

Hi everyone and welcome especially ​@Corry P .I just want to report two low prio bugs of the Android app. (iOS everything fine)1. edit view of alarm clock settings shows am/pm instead of 24h view for DE users. 2. EQ settings of Beam2 (I don’t know if other ht devices also are affected) show a balance slider, but it has no effect. …latest android app and firmware… 

A quoi sert fondu enchaîné  Moderator edit:Google Translate-What is crossfade used for?

Bonjour , je ne peux pas écouter de musique avec ma deuxième enceinte symfonisk car il n’y a pas de contenu dedans Et je ne sais pas comment faire pour en rajouter  Moderator edit:Google Translate-Hello, I can't listen to music with my second symfonisk speaker because there is no content in itAnd I don't know how to add moreModerator edit: combines posts

Just cannot get the android app to connect to my shared pc drive.  Read all the posts and help notes.None of it works. Tired of this. 

My NAS music library shows properly on the latest iphone, android and Windows apps.However, when adding surround speakers (2 Sonos one) to my playbase+sub setup, the library stops showing up in the iphone and android apps. Removing the surround speakers will make them show up again, so it’s 100% replicable.This didn’t happen with the former apps.The Windows app keeps on showing the libray and working properly all the time.Haven’t seen it reported, so I thought it would be interesting to share

Hi Sonos Team, I recently purchased a Sonos HD Radio subscription and am impressed with the audio quality and it’s fantastic! However, I’ve noticed that the service announces the station name in between songs. While I understand the intent, this feature can feel a bit disruptive in certain settings, like when hosting guests or a party. Switching to Spotify avoids this, but it does make me question the value of maintaining both subscriptions. Is there a way to disable these announcements for a more seamless listening experience? Thank you for your time and support!

I’ve been using my Sonos system primarily for music, but I’m now setting it up for home theater use. I’m looking for tips on how to get the best sound quality for movies and TV shows. Specifically, what settings or configurations in the Sonos app should I adjust for enhanced surround sound? Any recommendations for additional Sonos components (e.g., soundbars, subwoofers) that would improve my home theater experience would be greatly appreciated

I’ve had two Sonos sl 1 speakers for about two years and I’ve hardly ever had them both working.I have one in the kitchen and the other one in the living room. I constantly have to sort out one by doing a reset I’ve also rang up someone at Sonos who got both working for a while. Now if I get say the kitchen going the living room one stops working it seems I can only have one at a time working could someone help please. I want to subscribe to apple music and get a roam but won’t until I get this sorted.RegardsBruce

I have a Beam and 2 Sonos Ones all on S2 app. When I try to add sub mini it keeps saying that the system has been added but may not appear... But it never appears. Have reset the mini and tried to add it on multiple times via phone and tablet but no joy. Any idea how I can add it?

Anyone else noticed how slow and unresponsive the App has become today Dec 23rd 2024?   Much worse than the usual sluggish performance we have become used to.android App Randomly losing connection with the playersMore than 20 seconds to pick up what’s playing  and before anyone jumps in ,  no its not my network , these are ethernet connected devices and I have a strong Internet service 70mb/s with no competing web traffic.   If prior years problems are anything to go by I am not looking forward to entertaining guests on the 25th as new users plug in their sonos gifts for the first time and try to register. Please Sonos ditch this Cloud based App solution and give us back direct control of our own equipment. 

Hi guysI’ve just treat myself to a new TV and the Arc Ultra. They are in my lounge which already has ceiling speakers with amp ruuning them. When I’ve set up the Arc, it connects to the TV fine and then i add the amp as the surrounds which works but then no sound comes out of the ceiling speakers. It’s the same when i try and play music or the TV. I’ve tried all sorts and also spoke with SONOS via live chat and they have advised me i need to change my WIFI to a mesh system. Is this the only way around this issue? I have a beam and amp with ceiling speakers in my Kitchen which works fine.  ThanksRob

Have had a sonos system for close to 10 years, never had an issue until this new app upgrade. I can connect the Sonos Move and Roam without any issue. Everytime I open the app they are there. As for the 3 off Play 1, Play 3 and the Playbar. I am now well sick to the back teeth of the system finding the speakers after I have reset them then sometimes they connect and then just disappear. For the first time this very evening, and trying to connect the Playbar, it does the same procedure, after a reset, the system finds the Playbar, it connects and finally joins to the network, all good, it then it tries to an update and for the first time I get an error message which says that the speaker is connected but wont show as the update as not worked and until the playbar is updated it wont connect.No idea now how to resolve this issue. I am hoping it is a simple fix and that this will help with the other speakers connecting.

I know this has come up before but having followed all the suggestions and apparent "solutions" I'm still stuck with this issue. And I am going to give a far more detailed breakdown of what I've tried/what I am able to get to until I hit a wall and I definitely haven't seen any of this info elsewhere (I did look all over, both here & with Amazon)I have not been able to properly link my Amazon Music Unlimited subscription - I can't manage the library, I can't search/add to library/like or dislike etc, can't control playlists. It does show me my library and I can keep it playing (because in the backend, somewhere, it must show I have a subscription) but basically it's linking a "Prime Music" free or stripped-down version because it's linking to an American Amazon.com domain, and I DO have an Amazon.com account (I was on there back before they even had a UK domain to speak of) and I am also an Amazon Prime member in the UK. This covers audible as well I suppose - I unlinked Audible an

Wieso kann ich beim One das Mikrofon nicht mehr einschalten? Moderator Edit - Translation by Google:Why can't I turn on the microphone on the One anymore?

My Sonos Move has gone to sleep mode and can't get it on. I'm in a different location with a different network. How do I factory reset from my Android? 

Is it possible to have more than one system owner for all sonos devices in the house? If so how do I do this?

Ik heb een Marantz model CR611 die ik graag zou willen koppelen aan mijn Sonos one speakers Iemand een idee welke mogelijkheden er zijn?