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iOS app bug - SonosNet Channel changable with no hardwired products


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  • Enthusiast I
  • 27 replies

Just flagging what I believe is a bug, using iOS app latest version (but this has existed for many months AFAICT).

I tried hardwiring one of my Five speakers at some point last year. I ran into issues, probably caused by a smart switch in dumb mode, and quickly gave up.

Since then, with no products hardwired, I have had the ability to edit SonosNet settings which according to the docs linked below shouldn’t be possible:

“If all your Sonos products connect to your WiFi network, the SonosNet Channel will appear grayed-out in the Sonos app and cannot be changed.”

https://support.sonos.com/en-us/article/change-your-sonos-system-s-wireless-channel

See screenshots below of persistent changes made to these settings:

Did you find what you were looking for?

2 replies

Sotiris C.
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  • Sonos Staff
  • 707 replies
  • February 4, 2025

Hello ​@m-m-i, welcome to the Sonos Community!

Thank you for bringing this in to our attention. I’ve brought it internally and we are currently investigating this issue, but have no ETA for a fix.

Could you please Submit Diagnostics and share the number on a private message with me?

I will reply on this thread when I get an update.

Thank you again and I hope this helps.


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  • Author
  • Enthusiast I
  • 27 replies
  • February 5, 2025

Thanks Sotiris have DMd you the diagnostics number.


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