Does any one have a fix for not being able to sign in as system owner and customer support telling you that you don’t have the correct credentials to sign in?? I am baffled as to why this is happening and I have 2 different locations so the factory reset solution would be a nightmare resetting multiple devices and hoping it would all sync up again. It’s also crazy that customer support acts like they have never heard of this problem and clearly there a many people with this problem.
Page 1 / 1
More than likely your system is not registered to the account you think it is. You need to transfer ownership to another account. Go to Settings » Manage » Transfer System Ownership » Continue to do so. Make sure your whole Sonos system is online in the app when you do so.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.