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Contributor I
April 23, 2025
Answered

Sonos Ace Not Connecting in App

  • April 23, 2025
  • 1 reply
  • 167 views

Ace is grayed out in app. Any suggestions?

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Best answer by Airgetlam

If you’ve followed the connection settings that are included when you purchase the device, I would recommend that you call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

1 reply

Airgetlam
AirgetlamAnswer
April 24, 2025

If you’ve followed the connection settings that are included when you purchase the device, I would recommend that you call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce