Get help and assistance with your Sonos system

I am building an master bedroom suite with a small home theater area.  Ideally I would like to use 2 sets of in wall speakers with 2 Sonos Amps and an in wall sub with it’s own amp.  However there would not be any Sonos voice control or audio swapping to the Ace headphones with this setup.I talked to a Sonos salesperson and she was not overly helpful.  She suggested using an Arc Ultra in the front.  Obviously it won’t be as nice aesthetically, but I also don’t think the sound quality would be as good.  It just seems that having the front speakers further apart is going to give better surround sound than a soundbar.Any ideas or suggestions?  

Please can anyone advise me :- Is it at all possible to add a Sonos One SL ( gen 1 ) to my existing system of 2 Sonos SL gen 2 in another room ? Many Thanks Guys  Moderator edit: removed the word “Play” from model name

I have a pair of Play:1 speakers linked as a stereo pair. I generally use an Amazon echo dot in the same room to ask for music etc. In the last few months the previous behaviour where the volume of the sonos speakers would automatically reduce when communicating with alexa no longer happens. If I have the music on loud then I either have to reduce the volume or shout very loudly!Have tried all the usual uninstall/reinstall, repair, unlink/link the sonos skill in alexa etc but with no success. I should say that other speakers in my system DO reduce volume when communicating with alexa (including an aging connect!) but not the Play:1s. Since I still use the old connect I am still on an S1 system. Any suggestions?

I have 3 Sonos Ones installed upside down.  They are slightly above eye level and that orientation allows me to access the volume controls.  I’m old and my memory sucks, but I seem to remember there was a setting that allowed you to reverse the direction of the volume buttons for this installation.  I can’t find it anymore and the volume direction is backwards now.  Am I imagining things, or they have always been that way?

Does anyone else spend more time trying to get their Sonos (insert product name here) to work rather than actually being able to listen to it?  

the answer seems to be yes.if i want to stream its cool but what about all the music I have on my library. I have to play on desktop and hit airplay and then the app is only a volume control LOLive tried so many times and all the instruction online do not work for loading my library to sonos. question is why have an add library funtion on the app iof it doesnt work. beyond frustrated.

I’ve got an Rotel A12 integrated amp, with CD Player and Vintage TT attached. The amp drives a pair of Wharfedale speakers in living room. Only streaming I do is Apple Music via a dedicated iphone that I connect direct to the A12 via USB or Bluetooth.Looking to connect from my amp’s pre+out to the Port that would wirelessly drive an Era speaker in another room (or on my deck), however I’d only feed audio to ONE room at a time, ie, if feeding to the Era, I’d have my Wharfedale speakers off on my A12.This would work…right?  Also…. I’m thinking of setting up a 2nd router, disconnected from internet ISP, so a local, closed WiFi network to handle WiFi network to stream audio from Port to Era…. Is this doable?

Hello, I am new to the world of playing digital files on any device, not to mention Sonos. I am noticing quite a few new classical music releases are offered by lossless file rather than a compact disc. How do I play those files on my Sonos? Also, is it possible to hook a device to the Line-in to do that? If so, how do I do it?Thank you! 

I have bought the Latest Sonos Ultra Arc Soundbar and looking for any advise someone has bought for a Televisions, size and make that also is of the same high Spec and shows off the quality's of the sound Bar 

I e got a playbar and two s1 speakers about 10 years old. They work ok. I recently added an era 100 that drops out intermittently.  When it is working, The status on the app shows its wifi is not connected though. How can it be made to work full time? Nits on channel 44 the others are on channel 1.v annoying 

Even some very cheap headphones tell you in your native language or in English how much battery life is left. You would expect that from headphones that cost up to 20 times more. Having to open the Sonos app every time to find out is really annoying.

Just off the phone with Sonos Support.  My initial question, within the first 3 minutes, was “is there a known issue with the Sonos App on IOS?”.  The answer from L1 was “no”.  Many troubleshooting steps later (I have deep networking knowledge) in 1.5 hours,  L2 (through L1) came back with “there *is* a known issue with the Sonos App on IOS”.   I had no opportunity to talk with L2 directly.Tom Conrad, as a fellow *giant* fan of Sonos, I hope you understand that Sonos is on the brink of ruin.  I also hope that the tattoo on your left forearm doesn’t begin to look like a Blackberry. Avid fans like me can no longer in good conscience recommend any Sonos product. Fans, if you are having trouble with the Sonos App on IOS, starting make noise.  A lot of it. Light the forums up.  Light Redit up.  Facebook.  X.  Instragram.    I know I will. Sincerely, Disappointed  

Looking forward to lossless Apple Music playing on my Amp . Nope  . I can play an Apple track on my phone from the Apple Music app . Lossless badge clearly seen . Then play the same track through my Apple Music service but selected through the Sonos amp . No lossless badge . Track is Hozier , Take me to the Church .  So conclude no Apple Lossless music on Sonos , despite recent email . And yes have checked the Sonos amp software is up to date and the Sonos app and Apple Music app . Any idea what might be going on ?. 

Dear Sonos App Dev Team,please add the feature to the Sonos app to play and add to queue all songs contained within a folder of the music library. This feature gives massive flexibility and was already included in the app version before the changes of May 2024.Please fix it, 4 months have passed since you killed this feature without reason.Best,Elias  

Trying to fix the Spotify Connect stopping working on my system, i removed the Spotify service. But whatever reason, it also delete the rest of my services.Now when i try to add the service again, the search screen returns nothing, no spotify, no youtube, just nothing. any idea? 

When setting up Five and Move, the setup processes always stalled.  I did everything- a couple of hours with Sonos Customer Support, restarting router, factory resets, etc.I stumbled onto the fact that my McAfee Protect app (on Samsung S10 phone) has several functions; I use anti-virus,  but something called Secure VPN (which I don't use) was also turned on, apparently by accident.   As soon as I turned off McAfee Secure VPN, all my problems with Sonos setups and operations (the Move's microphone appeared to be broken, for example) went away!  Both Sonos speakers installed smoothly and work perfectly.   Apparently McAfee Secure VPN interferes with Sonos WiFi communications. 

I see lots of aged threads on the issue where Sonos stops playing during ads. Most often, pause and play restarts as and music continues until some future random ad louses up my vibe.Yes, my apps and systems are up to date.Yes, my internet speeds are stellar.Yes, my mesh network is operating correctly.Yes, the moon orbit seems to be correct.Yes, I have logged out of Spotify and logged back in.

I recently bought a Sonos Move (1) on sale and am very happy with it. I went to a Best Buy this week and they had a display of all the small Sonos things. Four or five of them. I listened to the same demo music on all of them and it seemed very clear at least in that setting that the Move 2 sounded the best. I just wanted to share that experience. Especially since it is a modest looking smallish mono-looking unit costing a rather hefty $450. So, the fact that it sounds so good is something you should be proud of and will probably be noticed. By the way, in marketing, providing sampling for prospective costumers is a vitally important thing if in fact you are selling quality and not just selling image. So keep putting that stuff in stores on display guys.  $450, though! There must be a lot of fancy materials in there. It’s pretty heavy as you know.

I have 6 play 1’s in the house. All were working fine. However one of the Play 1 is appearing in the app but does not produce any sound. Tried Tuning too but no success cause there is just no sound. 

Hi,I would like to know if it is possible to add the favorites present on mytuner app in the sonos lists?

Hi..i have apple tv connected to tv and then to arc ultra everytime i want to play lossless audio from apple music i get stereo pcm sound only and  if i stream with airplay 2 i get lossless.what is the problem why can’t i get it from apple tv..?i’m using sonos app.  

Hello, I have the Arc Ultra, sub 4 and 2 ERA 300 set up in surround mode.  if I set the 300s to full mode, TV off, playing Apple Music through Sonos app, my understanding is the speakers will be louder (equal volume to arc) and full frequency range vs ambient where it would be lower volume and reduced frequency range. When I turn the TV on they will switch back to surround mode controlled by the movie/Arc (no longer in full mode).Assuming the above is correct, is the only item I lose in this config for playing music is that the 300s won’t have stereo right and left channels playing? I assume the ultra will play music in right and left stereo channel mode? So With full frequency range and the ultra playing right and left channels I would think the quality of audio would be pretty darn close to having the 300s in stereo mode grouped with the ultra? any experience with this and opinions on sound quality? thank you   

Can you please advise when the facility to edit and create playlists will be reinstalled on the new App? In the update from the CEO he said this was scheduled for Sept/Oct and yet still there is no sign of it nor any further indication of when it will return. I’d appreciate an update. Thank you 

After roughly 10 months, the Sonos app does not work reliably.  For example, the “no items available” message comes up without any system changes, and goes away for unknown reasons (not for any of the fixes I’ve tried).I just want to listen to music, not be part of an experiment.My question is:  is it fair to give my (seven) speakers away, which lays the problem on someone else?  Or should I destroy the hardware, saving someone else the frustration, given that no fix seems to be imminent?

I have 2 Play 1s, a Beam and a Connect Amp.  One Play1 And the Beam connect and work fine.  The other Play1 and the Connect Amp are recognised by the app but fail connection, and for the Connect Amp will not update the software so can't complete.  I do not understand how 2 items work but 2 do not.  Have had 2 phone sessions wth agents with no success.How can half the system work and half not especially when the play1s are identical.  Surely it can't be anything to do with my router or wifi.I was in the process of updating my sonos but am now having second thoughts unless I can get a handle on the the systems reliabilty.