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Wolf
Enthusiast I
June 14, 2025

True Cinema - Muffled Dialogue

Hey - used Sonos Ace with my Arc Ultra 1st Gen to watch movies a lot and to date it’s been pretty good. Just done the firmware upgrade, switched on True Cinema and dialogue in action scenes in particular are really muffled. Even switching true cinema off doesn’t get me back to where I’ve been in the past. Anyone else finding the same?

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    5 replies

    Rhonny
    Prodigy III
    June 14, 2025

    Did you update the Sonos app AND the system firmware AND the Ace firmware? All three are needed. 

    WolfAuthor
    Enthusiast I
    June 14, 2025

    Yep - all three updates. May need to retune True Cinema

    Rhonny
    Prodigy III
    June 14, 2025

    Quit the app. Turn off your Arc Ultra. Turn off the Ace.

    Turn on the Arc Ultra, let it boot up fully; then the Ace, then reopen the app.

    See if that helps get things in line.

      WolfAuthor
      Enthusiast I
      June 14, 2025

      Done that - slightly better 

      Rhonny
      Prodigy III
      June 14, 2025

      Maybe someone with the Ace can advise better, or is seeing the same behaviours.

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