Get help and assistance with your Sonos system

We lost power awhile ago and now our connect amp doesn’t work. We have reset it. The lights don’t light up on it. Think we need a new one?

How do I get my line in to work on my new Sonos Move 2?

Does anyone else have this issue and do you have a solution? I have a 1st Generation Arc soundbar. Something I notice too often is that I will be listening to music on the Arc (with 2x Era surrounds) when the Arc suddenly stops playing music. For a while i thought this was down to bad wifi connection but then I started to notice the Sonos App has switched itself to "TV Audio" even though the TV is turned off.I wonder if the TV (or the connected Game Console) is "pinging" my Arc and causing this?I suppose I could turn off the power supply to the TV and Game Console and see if that stops it but that would be an inconvenient solution.I have noticed this occurring more frequently since last year's major update to the App. I rarely get through an album without it happening at least once.  

Current system version82.3-60160Release date: 01/07/2025In this update:Bug fixes and performance improvements.Fixed an issue with Control4 integrationUpdated without any issues. We'll have to guess which Bug fixes we're talking about :)What is Control4 ?

I wish to play mp 3 tracks I have saved on my phone and cannot see how to access them or play them via Sonos. Please advise.

Mise a jour sonos amp impossible. A priori trop vieux

Can I connect my Bluetooth headphones to a Ray? My AirPods 

Hi all,Enjoying the headset but the minimum volume seems oddly high. For people with sensitive ears like myself this can be an issue. I’ve seen a few posts over time regarding this but it doesn’t seem like it has had any momentum. It would be really great if we could get atleast one additional volume lever to go lower. Please consider this!

It’s loud even setting it at the min. Can Sonos fix this? I compared it with my Bose Headphone. Sonos Ace is a lot louder. I don’t want to return it. However, if it can’t be fixed, I have no other choice…. 

Good morning. Sonos Ace, minimum volume is too high. Is there a way to lower it more? Thanks 

My daughter recieved the Roam about 4 years ago and has never been able to get it set up.  I recently began trying again to see if I could do it.  It has been recognized by the system and Wifi has been connected but it will not allow me to register the device.  I would like to at least be able to use it as a blue tooth speaker but understand that can’t be done unless the device is registered.I don’t understand why this has to be so complicated with all the personal information required and the many steps needed.  I see instructions to reboot my router, turn the device on and off holding the button until the second tone…, and finally, to sign out of the app and back in.  All I want to do is use the speaker with Blue tooth.  This seems like a very touchy system for something that has been around for a number of years and for a speaker that is not inexpensive.  Why do I need a SONOS app to play music from Alexa or apple music?  I can do this through bluetooth from my phone or Alexa device

Yesterday I opened my Sonos app (S 2) on my iPhone to play some music.Instead of the normal screen, I had a message to the effect that “an update is required before app is usable.”I have automatic updates turned off in system settings, and prefer to manually update to a new version in case of bug(s) being discovered, etc..  I have never seen a message like this before, and would prefer to not be forced to update.I am now updated to S2 16.5.1 (build 82360160).Please advise as to (1) why this happened and (2)  how or if  I can avoid being forced to update in the future.

I have 2 people on the network with their respective Android phones and 2 different sonos accounts logged in on each phone.Both phones are able to add the spotify service in the sonos app and play music from within the sonos app successfully to the speakers.However, only on one phone I'm able to play music from the Spotify app directly, meaning I can select to connect to the speakers in the “Select another device” menu and then it connects successfully. On the second phone I can see the speakers in the Spotify app menu and when selecting it will attempt to connect for 10 seconds but then fail. Both phones are pixel 8. I have tried:Reinstalling Sonos and Spotify appLogging into the same sonos account on the phone that doesn't work Rebooting the router 

Pleas can someone advise - tell me :-will a Sonos 5 gen 1 speaker work in another room along my existing 2 Sonos One gen 2 speakers on this newer Sonos app that I’m using ? many thanksCliff  

WhenI use the Sonos app to search Tidal for an artist and then select artist radio, there is no play function. There is on the iOS app on my computer, just not on the app. Is this being addressed?

Hi, I am experiencing problems getting sound from my Era 100 when connected via bluetooth. The mobile confirms the connection and the Era 100 comes with an audio signal that confirms the connection, but still no sound from the system. Tried connecting via PC and mobile phone, no sound. Any ideas?Tor-Erik

Tried to reboot Sub. Can’t connect when asked to press. Tried LAN still no good. Then went on to pair x2 play 3 and couldn’t connect. Then parts of App stopped working. What’s going on?I am surprised my playbar is working as nothing else is.😔

I use the Sonos alarm feature daily and love it.  Recently I noticed a notification showing up on my iPhone for an alarm that I do not have either in the Sonos app on my phone or via the PC application.  Interestingly no alarm is triggered at the time this alarm is set for.  I just get the notification.  How do locate this alarm and cancel it?   

ive followed the instructions to the Tthey were very intricate until it gets to the network credentials, i dont remember setting them up and ive tried my username and password (login) that doesnt work, and your instructions doent say anywhere how to find this nighmare Edit:ive done everything the directions say and it does NOT work. cant find support would love if anyone can Moderator Edit - Combined posts.

Hi.Can i use a sub gen 3 with sonos beam gen 1 and two play one gen 1?

Since a firmware update a few days ago my Era 100’s volume slider does not go low enough, I used to be able to set it nice a quiet early in the morning but now it's much louder at it's lowest setting.But if I go on the app I can set it to where it used to be.The thing I notice is the app says volume 2 once the Era 100 is set to the lowest volume, and if I go down to 1 and then back to 2 in the app then it's quiet again like it used to be.So something is not right as 2 on the speaker is not the same as 2 on the app.Anyone else notice this at all. 

Good afternooon,i have purchased a new (Samsung) TV which has no optical output and i wanted to connect the play bar via HDMI/SPDIF converter.TV’s audio ouput is the HDMI connected to the converter.The optical cable that goes into the playbar has a signal (red beam is on).In the Sonos App, the playbar shows SPDIF selectedUnfortunately the playbar stays quit.Does the optical input need some ‘special’ configuration ? Regards,Gaston 

Sonos not connecting to my 9 years old samsung TV, It has arc hdmi port as well. I have latest sonos app installed in the iphone. I have changed HDMI cables but no change. Is it possible my 9 years old TV is not compitable? 

Hi,I currently have a fairly comprehensive Sonos-based sound system in my apartment with about 6 different speakered rooms. In my living room alongside my Sonos arc and surround Ones, I have an old Zenith record player console. I use it to play old records and occasionally listen to the radio. I believe its possible to wire the console into my Sonos system in such a way that I can play my records throughout the house and use the console as a speaker for spotify streams etc. by using the “Tape” output setting and connecting RCA cables to the sockets on the back of the player, but I’m looking for some guidance on doing this in case there are any drawbacks or potential pitfalls. There is also another “external speaker” output on the back which I’m not sure about. I don’t currently own a Sonos Amp or Port (I’m not sure which I’d need) so I’d want to make sure it would work before I tried one. Alternatively if there was a way to do this that didn’t cost $700 that would be great too. Below a

I have 2 speakers: a Roam 2 and a Roam SL.I successfully added both of them, only to notice that they were set up as 2 different systems. I factory reset my Roam SL, but when trying to add my Roam SL to the same system as my Roam 2, it tells me that I need to update the app, and when I click on the “Update Sonos App” button, it brings me to my browser to a page to update the Beta Controller App.I was a beta tester for the Roam 2 speaker, but I changed phone since then (from Galaxy S22 to a Pixel 9) in case it’s relevant.Could uninstalling the app, and re-install it fix the problem?