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Well it's been over 5 months since I was, last posting here about problems with the new app. That's if the count on that old and now closed post is still updating as time moves on. That was when ​@Ken_Griffiths kindly offered to assist me and suggested a whole list of re-configuration to try with the assumption the issues MAY be something to do with my network. As I said, very kind of Ken but a list I looked at with a sense of dread at the time it would take me, on my own, to make those changes, let alone understand the technicalities of some of what was suggested.

Well, the good news is that the app is much more responsive now and functions more as was presumably intended before the premature launch. 

The unsurprising thing, to me, is what this considerable improvement in app responsiveness required me to do. ABSOLUTELY NOTHING.

Which tells me that my assertion that the issues I was experiencing were nothing to do with my network/ Sonos configuration was CORRECT.

I have changed nothing on either of the systems I have in two completely different  different locations, one urban the other rural.

THE NEW APP JUST STARTED TO WORK AS INTENDED WHEN CONNECTED TO EITHER SYSTEM. 

This happened after I had given up and wasn't looking anymore. Life just gets in the way sometimes and anyway it's too short to be messing around trying to fix non-existent, phantom 'network issues' that are suppsedly why both my Sonos systems were not responding to the new controller as they should.

Of course, network issues can always be part of the problem but too many times Sonos and responders here will leap to that conclusion when the issue in clear because so many people are reporting the same.

And the app still displays an 'album' for each artist on a compilation.

I'd put money on a bet that the CEO and others got their bonuses. All must be right with the world. Deflect the flak for failure and take the money. 

 

https://9to5mac.com/2025/05/12/sonos-ceo-says-the-company-didnt-understand-the-real-world/

AND THIS!

Utter BS. What technology company claims not to understand the difference between lab and real world. An ignoramous could deduce that just by existing in our connected world.

And it "didn't understand how its products are used in the real world." More BS. All those diagnostics... over many years... telling Sonos exactly how its products are used and configured in the real world. In most cases exactly as Sonos suggests!!

"Conrad told Wired that the company deliberately did two things which he describes as “sort of a mistake.” First, it knew the new launch version of the app was missing functionality which wasn’t used by many, but was very important to those who did use it."

" Lesser used features" What things like volume control, alarms, queue management, grouping and re-grouping of speakers depending on need (just a major part of the sales pitch), compilation album management. No, I'm sure not many people used those. Really? Which were the well used features then?????

“sort of a mistake.”  Really? Such mealy-mouthed words from someone who is supposedly a 'CEO' . 

Mr Conrad, I suggest the you forego your bonuses and stock options, even some of your probably, not inconsiderable salary, for a few years. I suspect that would sharpen, better than anything else, your focus on your customers and the honesty of the language used in your interviews and reports. 

Utter BS. 

The unsurprising thing, to me, is what this considerable improvement in app responsiveness required me to do. ABSOLUTELY NOTHING.

 

Which tells me that my assertion that the issues I was experiencing were nothing to do with my network/ Sonos configuration was CORRECT

Sonos appears to have made many changes in the networking area, many of them to deal with unwarranted assumptions made by Sonos about users local networks.

Saying "it is your network" is a bit counterproductive as what it usually is, is more Sonos is trying to do things on your network that aren't well supported by your hardware. So placing the blame on only one component of the issue doesn't help.

 

In my case, Sonos on my network has had an issue with IP address assignments for many years, yet on different hardware Sonos addressing works perfectly. But nothing else on my network has IP address issues! So blaming Sonos OR my network is probably wrong, blaming the combination or interaction is probably more correct. Sonos has yet, to my knowledge, addressed this IP issue

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