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General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

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Mr. T
Mr. T
answered this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1937 Topics
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mar_c_ahContributor I
posted in General feedback and conversation
Lack of customer service

Has anyone on here gotten any satisfaction with Sonos customer service.  I’ve been trying for months to get this issue resolved and nothing.  I get in touch with someone who PROMISES a call back to schedule an appointment but no one ever calls back.  The link they sent to schedule an appointment has no appointments available.  I’ve sent two emails to the CEO but he’s worthless as are their speakers.  I have no idea if its the update but once I use the app to turn on my surround sound everything goes mute.  The only thing I can do is turn off the speakers on my app and use my TV volume.  I wish I’d never heard of Sonos.  

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3 months ago
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DaddypantsContributor I
posted in General feedback and conversation
replacement sonos app

For anyone else who is STILL waiting for Sonos to get their * together, I just discovered the “SonoPhone” app and for $3-4 this app does everything that Sonos is incapable of. Boom, problem solved. Sonos should spend their billions buying out this app instead of stringing us all along on the pile of * they are working on.*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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almazri
3 months ago
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Angry_Customer9747828282Contributor II
posted in General feedback and conversation
Bye - You Made a Good Product into a Useless Product

I have 4 Sonos One speakers.  Obviously I thought they were good if I bought 4 of them.  Via forced updates over a period of years they have been rendered useless for my original use for them.Every streaming service I like, that doesn’t require an account, has been disconnected from the Sonos App and can’t be used.  But I can use them on any smart phone just fine.There is no option whatsoever to stream MP3s from a network storage device onto your Sonos.  Yes I’ve read all the deeply technical guides on how to, in theory, create a network share that Sonos MIGHT see.  If your NAS supports the latest network file sharing protocols, which it probably doesn’t.Useless.Any dumb blue tooth speaker + my smart phone is superior to Sonos at this point.  I can stream MP3 directly from my phone.  I can use Radio.net app or whatever app I want to stream music to the speaker.  I can do NONE of this with Sonos anymore.As I write this I’m looking at my phone Sonos App and it says “Sonos system needs a

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3 months ago
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Rich101Contributor I
posted in General feedback and conversation
Exporting/converting Sonos playlists to Apple Music, Spotify or others

I am writing this because I struggled for at least a day and a half to convert my Sonos playlists. If you research this issue you will find many who have taken even longer and still not been able to get it done.I am moving to Apple Music. Much better quality than Spotify and less expensive, as well as more useful to me than Deezer. I had been reluctant to make the switch because of the difficulty of dealing with the playlists. Turns out it’s a breeze. There are a number of alternatives out there, but it’s a complicated issue and it’s tough to get reliability.The way this works, at least so far, is that you need one tool to extract the songs from the playlist to a file and another to convert the songs/playlist to your desired new source. There are a number of file extraction programs out there, as well as some pretty complicated architectural tricks that some recommend. It can take a while to sift through these. I tried Phonos Plus first. It’s a good effort, but is limited. Won’t run on

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3 months ago
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angelroalContributor I
asked in General feedback and conversation
constant short cuts in music and system blocked

Please, go back to previous update, new one works really bad, interfers in all other devices at home, blocking both, Sonos system, tablet, phones, and any device on the same wifi. These never happened with the previous one. It’s occurring since the last update. Fixed it, I have many Sonos products in two houses, now having same problem in both.

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3 months ago
sigh
sighProdigy I
posted in General feedback and conversation
Investigating my wonky groups

After deciding to sacrifice my unused Sonos speakers to the upgrade gods, it didn't take long to run into an issue.Playing back music, I had repeatable on demand issuesIf a group contained 4 or more devices, there is a delay of up to 12 seconds or music dropping in and out during the first 12 seconds on all devices except the group controller when starting music or changing tracks. By devices that includes a sub and/or stereo pairs, not 4 sonos rooms. Changing group members in the app gets slow after the above and playing music. Track progress starts getting jumpy, cloud api calls take longer.I have spent some time investigating and think I know what is causing my speakers to have issues while grouped, which also introduces random app behaviour, cannot contact messages, slow responding. More often than not, once the controller gets into a state it doesn't recover and requires fully closing and reopening to return to normal.Why I didn’t instantly assuming it was my networkFor the past 3

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3 months ago
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Barry McCockinnerTrending Lyricist I
posted in General feedback and conversation
New Public Road Map

Well...we'll see if they stick to this.  Given that they said they were trying to bring the S2 app back to fix this s*** show, and then backtracked on that, I have little faith in anything they say anymore.https://www.phonearena.com/news/sonos-app-roadmap_id162054Moderator Note: Modified in accordance with the Community Code of Conduct.

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3 months ago
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rvxtrmTrending Lyricist I
posted in General feedback and conversation
Now, a trello board

A sonos community manager has released a trello board (see also the verge article).Well, really nothing new…It would have been smarter to use project management tools in the first place and before releasing the new App. Then, maybe someone would have said : “Guys, can we really release the app that lacks so many features and has so many bugs ? ”.Maybe one day we’ll have the full story of this failure and understand why they decided to release the buggy and feature restricted app. I read it was to be synchronized to the Ace. OK, maybe, but if it was obvious the app would be a disaster, why releasing it, then ?  And why not maintaining the old S2 that had been working quite good for years ?Also, I really feal sorry for Sonos community managers who have to explain what the company is trying to do. Obviously, themselves don’t understand.And I’m glad to know now that Queue Management and Playlist Editing is on the roadmap. Wasn’t it in the first place ?

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R
3 months ago
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ICCContributor I
posted in General feedback and conversation
Sonos sharing user data - reason for disastrous app update?

I’ve been racking my brain trying to understand why any company would push an update as bad as this one.  It’s easy to blame the product & dev teams or lousy management but this team has been around and can’t be that dumb.  They knew what was coming and did it anyway.So if you were running this company what would make you piss off millions of customers to this extent?  The only thing I can think of is a contractual obligation.If they had signed a deal with some third party to share customer data and had to rearchitect the app since the old app probably didn’t log everything we did, and you had a deadline or the deal went away, then you would do something this bad to your customers.My guess, totally speculative, is that they offered the customer data to some third party about a year earlier, it was for a lot of money (this could be really valuable in this new world of AI where every piece of training data can give one vendor a leg up) and they had to rebuild the app to make sure eve

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R
3 months ago
AjTrek1
AjTrek1
posted in General feedback and conversation
To Those In the USA....

To everyone in the USA who work to provide for yourself, family and spend some of your hard earned money on SONOS...well the picture below says it all….  

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AjTrek1
3 months ago
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AquidneckContributor I
posted in General feedback and conversation
Update 80.07.03 issues

Iissues with this build… Can’t use multiple speakers.  After installing a second speaker, the queue disappears and the app skips around what was in the queue after a few bars of each song. Rebuilt the system from scratch and with a single speaker, the queue limits the playlist to 100 tracks.  I have an Amazon playlist with around 490 tracks. Using the chat app was a dismal failure.  Couldn’t get a straight answer to the track limitation and was arbitrarily cut off.

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3 months ago
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User299277Contributor II
posted in General feedback and conversation
sonos failed friction is bad

Sonos why after so many years of issues we are back to the same problems from the beginning of your existence. Player shuts off randomly for no reason, volume doesn’t work on the app in all rooms or show up will just disappear. can I just get up and turn on your system anymore and play music you have to go through a song and dance and a bunch of bulls*** in order to play music out of these players. it’s just wrong. Your new engineers that have taken over since she went public are horrible.and should be fired. You should roll back your app to where it worked for all humans and not frustrate them. This will be your demise. There are other products outthere heos by Denon Music Cast by YamahaI’ve been working for Sonos for 20+ years as a dealer and it’s time for me to leave  and I’m gonna take all my clients with me one by oneevery time they call me with these issues I’m gonna explain to them why they need to trash your system and do something different  it’s a shame it’s come to this, but

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buzz
3 months ago
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Gordie26Contributor I
posted in General feedback and conversation
Alternative to Sonos? Is it really no longer possible to simultaneously play different music in different zones (rooms)?

As I am sure everyone agrees the new Sonos app is absolutely terrible.  I have owned and used the Sonos system for over 20 years.  I even kept  my giant wheel controller that came with the original system when it launched for nostalgic reason.  I was a super fan.  Today I have over 25K invested in my system but find myself now searched for “alternative systems to Sonos” as it is virtually unbearable to use.  The latency in volume control is ridiculous.  The lack of responsiveness to add or remove zones is beyond frustrating.  Worst of all, almost all the functionality has been stripped out and there appears to be no way to play different music in any other zones without cancelling the current music as there is only one menu??    Sadly, I feel like I have reached the point where I will just sell the system for cents on the dollar and move to a new audio set up altogether.  Thoughts?  Has anyone else figured out the app and/or considered alternative systems?

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3 months ago
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Cpl8Contributor I
posted in General feedback and conversation
Sonos customer service

I have 18 speakers in my house…A play One will not connect to my system anymore…Lost a hour with customer support trying to get it to work… for my trouble they offered me a 30% discount on a new speaker. My question is why would I spend hundreds of dollars on a speaker that you would only warranty for a year? And you can’t fix…Obviously there is a flaw in the connection part of the speaker. Because they do not offer this speaker anymore…I answered my own question. I would not buy another Sonos product again. If you can’t stand by your product, I will not…

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3 months ago
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TroutflyContributor I
asked in General feedback and conversation
just Purchased, Ready to Return

I purchased an Arc, I got it set up. If you have no interest in making use of the Arc to its fullest extent, and just to turn on the TV then it is fine. Otherwise, I have been testing this out for hours.  I am about to pack it all back up and return it tomorrow. The app is horrible. Listen to pandora, and it stops and or freezes. Use Sonos music or radio the same thing happens, useless. Try to use pandora on a device then send it to the arc is also a pain. It’s going back, and I am going back to Bose. 

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T
3 months ago
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DsChubbaContributor II
asked in General feedback and conversation
Why was my question immediately removed?

I asked a question in the community, very technical and with no concerning language, however it was immediately removed with “page not found”. Cannot find Sonos+Ikea SYMFONISK system after changing to a new Wifi routerhttps://en.community.sonos.com/questions/117837

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Stanley_4
3 months ago
A
Anonymous
posted in General feedback and conversation
puertos de salida

Tengo un WiiM Pro, es compatible con Sonos?  Moderator edit:Google Translate- I have a WiiM Pro, is it compatible with Sonos?

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A
3 months ago
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JujuTrending Lyricist I
posted in General feedback and conversation
The new app is fine

Hi everybody, this is not a question, just a comment. I read everywhere that the new app is a catastrophe, that Sonos was going to return to the previous version and now that it cannot do so. I want to say that in the beginning this app had serious problems, particularly no alarms. But now it is fine, once you know how it works. I am fully satisfied with it, and don't understand the fuss.

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J
3 months ago
WordPlay
WordPlayContributor II
posted in General feedback and conversation
alarm setting: music subscriptions

Good, and hopefully not temporary, news: today setting an alarm with music from an Amazon station---WORKED. I haven’t tried Apple yet. The alarm was set yesterday and triggered successfully this morning. The station referenced above is “Ultimate Classical”.” This app is so schizophrenic I wouldn’t be surprised if another Amazon station might fail the test. 

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WordPlay
3 months ago
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DBC1Contributor I
posted in General feedback and conversation
SONOPHONE APP IS BETTER

After waiting now over two months for Sonos to solve the app problems there is a solution!Try the Sonophone app from apple. It’s great. Not all features of the Sonos app but it works!  No lagging on volume and track inputs. No speakers turning on and off randomly. The frustration of the new Sonos app is gone.  Enjoy

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melvimbe
3 months ago
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RkernsContributor I
posted in General feedback and conversation
when is sonos gonna be fixed ? absolutely horrible as of now

Is this system gonna be fixed soon? As of now absolutely horrible. Last app worked just fine. Decided to do my whole house in Sonos about 15k in speakers ,sub and amps. Nothing but problems last 6 to 8 months. gonna trash it all !! Can’t take it no more! Love music it’s always on in my house. Never works.  Ive been very patient!! Please help soon!!   

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Airgetlam
3 months ago
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James TrueloveProminent Collaborator II
posted in General feedback and conversation
stop going to the gym and get to the office

Patrick you company sucks when is enough enough

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3 months ago
whiskylibrarian
whiskylibrarianContributor I
posted in General feedback and conversation
An Open Letter to the Sonos CEO - Sonos went from Hero to Zero with the most recent update

 Dear Mr SpenceI’ve been a grateful customer of Sonos for years. I stumped up a lot of money at the time in 2013 for a speaker and bought one of the early Play 1 devices to try this out, somewhat skeptical. The experience was great and over the course of several years have managed to add to my Sonos collection which now includes 2 more Play 1’s, Roam, and most recently an Arc Soundbar. Over the course of the last several years, I have discarded other items in favor of the utility of the Sonos system - this included my bedside alarm clock that survived years thanks to its unique feature of offering 3 separate alarms. Placing a Play 1 in my bedroom and accessing local radio stations was great and we used to wake up to this most mornings. My prior investment in stereo equipment was replaced by easy access to my music and an easy-to-use interface that was simple and functional. I could select speakers, select music and music filled my house.I could and did create multiple alarms that I cou

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106rallye
3 months ago
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shonasdaddyEnthusiast I
asked in General feedback and conversation
A question for long term S1 users

Afternoon all,I remember a while back, Sonos stopped producing release notes for S1 updates. From memory, at that time, Sonos committed to no feature changes in any future updates and only required updates to keep services working?Fast forward a couple of years and I wanted to ask if there is currently any way to find out what changes are included in any S1 pending/new updates before actually applying that update to the product?  Thanks

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K
4 months ago
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ofarooqkhanContributor I
asked in General feedback and conversation
Sonos Upgrade Offer vanished

Hi,I have 21 registered Sonos devices. I want to buy almost the same amount as we’re shifting to a new house. Sonos used to show and touts offers as part of upgrade program. I was heartbroken to see ZERO on my account. Customer Service isn’t helpful.Specially with respect to the new debacle of an app. Please help!

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akerbeltz
4 months ago
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