General feedback and conversation

 This return page doens’t work, always fails (I removed email and order number just for this screenshot).Could you please fix it?

Hi,Does anybody know what happened to the Sonos Certified Refurbished page for the Irish market? I’ve been able to access it on the American and UK store, but when I try to reach it from the Irish store page I get a 404.https://www.sonos.com/en-ie/shop/certified-refurbished The link in the footer also seems to not work.-S

Hellodoes anyone have a fix for sonos connection to Vodafone router?I’ve tried everything and have been told sonos cannot connect to Vodafone so I have to have it wiredany suggestions oleasecheersjon 

Thought this was funny..a Sonos advertisement in between two update complaints on fb.  

Can any one please help with connectivity issues,I’ve recently changed to Jurassic Fibre and i now have issues on a daily basis with my play 5 Sonos 1 and move ,  every morning I have to unplug all 3 and reconnect , this can sometimes take an hour or more as it can’t find my system , I also get the following notification pop up ……….Some Sonos products are using the WiFi from a range extender device. If you include one of these in a room group, you won't be able to play music in that group.To ensure playback in all grouped rooms, you'll need to permanently wire a Sonos product to your router. …………….It’s very random aswell , it worked this morning , but this afternoon my move is not playing even though it shows as playing on my app .  Do I need to factory reset ? If so I’m guessing I’ll lose all my music / play lists ? Any advice would be much appreciated 

Can anyone tell me if installing the Sonos Arc Soundbar above a linear gas fireplace on a mantel if you’ve had any heat issues? We are building and would like feedback. We are planning on recessing a Sony Bravia 65” TV and allowing 2” of space around it for ventilation. Then, putting a non-combustible mantel below to set the Sony Arc Soundbar on which is a 12” area including the shelf height. The distance from bottom of mantel to fireplace would be about another 7 ½“. The total distance overall we have to work with is 19” from bottom of TV to the top of linear gas fireplace which we are hoping a noncombustible mantel can be placed for the soundbar and be safe from heat issue. Would like feedback from anyone whe has done something similar. Thanks!

Recently purchased a pair of Era 300s using a 15% upgrade code. Three days later I got an notification of a campaign to double the upgrade discount.. naturally I felt a bit unlucky about missing out on that, as those 300's aren't exactly cheap!Sent a quick web note to Sonos, who responded with an immediate offer to refund the additional 15% - which was carried out promptly to my very great satisfaction.I found this gesture to be remarkably decent and I think it's fantastic that you empower your employees to resolve these things so quickly. Well done.Sincere thanks. Ps the speakers are excellent, they add much more control and clarity then my old Play1s, and their range and authority make them a better match with the Arc. My movie and music listening has been given a nice upgrade.

I just received a replacement Roam portable speaker after the originally-purchased unit failed and would not accept a charge.  I would like to enter the new device’s serial number in my account, but I cannot find a way to do so once logged into my account on the website. Can anyone help?ThanksAa

Today is not a good day.What I really want to do is reset EVERYTHING and start again. Others have asked the same question and yet nobody has so far answered it, suggesting it’s not necessary. Well, maybe this time it is.I have 5 speakers set up as 5 zones. They all run Sonos 2 software. I use an iPhone6 which my Sonos App no longer supports. I therefore need to move to Sonos 1 software.To move to Sonos 1 software I have to use the Sonos 2 App to downgrade each speaker (apparently).However, one of my speakers is not connected and when I try to connect it in the Sonos 2 App it first checks for an App update and then (because my phone is no longer supported) it can’t do it. And that’s as far as I get.So ... I would like to make my day a little better and take me entire Sonos network back to the beginning and start again.Is it really that hard for someone to tell me how to do that?Sorry for sounding ungrateful, but it really is a bad day and I miss my tunes.

I have two Nest Wifi Pro mesh networks in different houses.In one, Sonos works fine.In the other, most Sonos work, but one Sub and two Ones haven’t been able to connect to the network for months, even after many factory resets and other debugging steps with technical support.  (They used to, not sure what changed.)On this mesh network, some of the points sometimes drop off the mesh as well, which can be resolved by factory resetting them and adding them back to the network.  So I’m pretty sure Nest Wifi Pro sucks, unlike the old Google Wifi which had been rock solid for me.I’m thinking of replacing the Nest Wifi Pro mesh with a different brand to see if that resolves the issues.  Any recommendations?  I’ve read reviews, but they usually don’t cover what percentage of homes with that mesh system work with Sonos.  And forums are full of complaints about essentially every mesh system when combined with Sonos.

I have money left on a Sonos gift card that I wanted to apply towards a purchase with the remaining amount paid on a credit card.  I could not process the order and the website said to contact a sales associate. The associate informed me that Sonos cannot combine payments which means that I am limited to using the gift card on products that cost less than the available balance on the card.   So, anyone who has a Sonos gift card that is less than any product they sell effectively loses the entire value of the card because they cannot combine it with another form of payment.  How is this even possible?

Sonos support has gone way down hill, I’m about to throw away $3500 worth of speakers in the trash:Sirrius XM no longer plays, constantly dropsSpeakers randomly drop for no reason and I have to add back in as new devicesSonos Playlist just disappear and I have to recreate or add backGet your * together Sonos, enough is enough. Just close up shop already.Support says my system is old and I just need to replace everything, I think I will replace everything but without Sonos. Either Home Pod or Denon. Denon looking really promising.  Audio quality on Apple not great.I will be making an X video of me smashing $3500 worth of Sonos speakers.Stay tuned, oh wait if you are Sonos you can’t stay tuned-in as connections just drop out.*Moderator Note: Modified in accordance with the Community Code of Conduct.* 

Since S2 exists if problems with the app on all of my devices iphone 10 - 12 iPad Air  it takes long before the app  has started up  it takes long before I can see the content (grey) of my home.  many times I can not move the volume slider so I need to kill and restart the app.this all is very frustrating. pls help. 

My current WiFi router is several years old but was powerful when I got it, and I’m wondering if a new router might actually make my Sonos less stable.The old/existing router is graded like this: 2.4 GHz 800 Mbps, 5GHz: 1,733Mbps. Since Sonos speakers use 2.4, will updating to this router make my Sonos less stable? The router I’m thinking of buying is graded as: 6 GHz: 2402 Mbps, 5 GHz: 2402 Mbps, 2.4 GHz: 574 Mbps?The old one offers: a/b/g/n/ac and the new one: ax/n/b/g + ax/ac/n/a (+ax 6 GHz).Why upgrade? The old router is perhaps five or six years old, and designed for Asia and Europe, not the USA. Its 5.G channels are 36-48 only, not channels like 165 and 136 that are best in my apartment. I have had constant channel interference issues with my 7 Sonos speakers, where they often disconnect from each other. I have changed channels on my router between 1,6,11 on 2.4 GHz and tried wired to router and not wired.  Thoughts welcome thank you. 

I wrote this message to the CEO and after two weeks NO response at all !!At least an apology !First let me mention that I have in My Home an extensive Sonos system in almost every room.About three Weeks ago I noticed that you had a sale on the “ Arc “ for $ 719 ( Super Bowl Sale ) but unfortunately when I went to buy it the sale was over.I called the sales dept. and ask them if they can extend the sale so I can purchase it but I wanted to use My AMEX Rewards points so I will need to get a gift card and convert the points, because once the points are redeemed  for a gift card they cannot go back . They say that was OK and especially asked that Sonos can accept an AMEX gift card and they said emphatically YES and received an Email stating our conversation.Knowing how sometimes the answers We get are not right , I called again twice to make sure if I transfer points from AMEX and get a gift card I can use it to purchase the “ Arc “, I got an Email stating that The Sonos rep will wait unti

HiYou may believe that music sent to Sonos via Apple Airplay 2 (AP2) has better fidelity than being sent via Bluetooth (BT). In truth you are right…but how do you know?Is your opinion based upon actual listening experience, published technical limitations of BT vs AP2 or just what you’ve heard by word of mouth? Until recently there was no way to make that determination using a dedicated Sonos indoor speaker; as Sonos didn’t offer an indoor speaker that supported BT.Sonos after years of resistance (or maybe just waiting for technology to better itself) has finally placed BT capability in its indoor speakers the Era 300 and Era 100 series. Those speakers use the BT 5.0 codec. You might ask why not BT 5.1, 5.2 or the latest 5.3? The short answer is that BT codecs above 5.0 at present are “speed bump” improvements for distance, pinpoint location accuracy and/or better battery life to name a few. The actual audio/fidelity of the music heard over BT does not improve (at least not at present)

many, many times trying to get through.  Most recent today.  on joining i was told 20 minute wait - really? - now at 29’34’’ and beginning to lose the will to live.  regret buying the product when you have such lousy support.

I am getting the message of [ “Unable to play “Sonos radio” access denied ] this morning. I saw this was an issue a few years ago and it fixed itself.  Is anyone else experiencing this right now? Does anyone know how ling it takes before it is back to normal?

I have recently have had someone play music from my sonos in the middle of the night. Everyone was asleep so it wasn’t anyone in the house. Can someone that doesn’t have the app somehow access my sonos speaker through AirPlay? If so, how do I prevent this from happening. 

Upon validating on ID.me, the US/CAN Military discount is noted as 25%, but upon checking out, the total 25% discount isn’t reflected.

Since i is both legacy and current models in my home, I use the S1 controller app. Lately, however,  I've been encountering some issues with my Sonos system, and I wonder if this has to do with using S1. The issues I encounter are:1. Play 5 gen 1 units can no longer access my NAS Music Library. But, if I play my library through, say a One or Move, then group the Play 5 units with it afterwards, then okay it works. 2. Date and Time settings can not be set anymore. Even after checking "Select Time from Internet", this setting is not saved. Consequently, Alarm settings don't work. 3. When playing a song from my NAS Music Library, the subsequent song plays but continues to show the previous title, album cover. To show details of the current song that's playing,  I have to close the app and reopen.I wonder if support for S1 is no longer 100% to slowly push users towards ditching their legacy units and replace them with new models?

HiQuick question if I may? I recently bought a wall mounted jukebox and connected through my sonos set up (2 play 1’s, sonos sub and sonos beam) via a sonos port using speaker out on jukebox. The jukebox is basically a rebuilt windows touch screen pc. The jukebox has a Karaoke function and I wanted to know how I could introduce wireless mics to the system also if any ideas please? Someone suggested using a splitter on the port but I fear this would blow the port phono in as the wireless mic phono receiver is battery powered. Thanks in advance

My order was filled on Feb 29th, 2024 and the status moved to “allocated” immediately. 2 Era 300 speakers however were backordered and were expected ship from March 3rd, 2024. Ironically the Era speakers were shipped ahead of the other products (Sub, Arc and 2 Era 300 stands) on March 2nd, 2024.  How is backorder tracked and tagged? What do these allocated statuses mean? Would it stay in this status until their inventory has these products to ship? Would the approximate ship date change in the process? Right now clueless as to how this whole thing is unravelling as I am eagerly waiting for my home theatre set

Before I pull the trigger on this idea, I think I should perform due diligence first. Why?Back in December 2022, I picked up what I thought was a Sonos Beem (Gen 2) from Amazon and later a Gen 3 sub for use on the Living room TV and Blu-ray in my apartment. When the Beam was automatically registered as part of my system, however, it reads as a Beam (Gen 1) in the Apps and on the website to this day.I recently needed to check something via the website about my system and found the Sonos beam was eligible for upgrade via the upgrade program. I understand there is a discount toward a beam gen-2 for example.This leads to my Question: as I understand it; I can keep my current Beam (gen 1) and get a true Bean (gen 2) at the upgrade price, correct?Why? I have a failing soundbar in the bedroom (not a Sonos soundbar) so I could use the Beam (Gen 1) to replace it.

I have spent my entire day trying to use my 6 month interest free pay pal credit account and the order keeps being rejected even though it’s approved by Pay Pal Credit. I have not received any reasonable answer from Sonos and the customer service team has provided no response to why this order has not been processed. I am paying in full in the amount of $1750 and fully approved yet the system has rejected my payment 6 times. Has anyone ever tried this and does anyone have a solution. Thank You Frustrated 😩