Does anyone in this community think a call escalated to a manager has not been returned yet for 3 days is appropriate?
Answered
Manager Response when call is escalated
Best answer by Corry P
Hi
Welcome to the Sonos Community!
I’ve looked into your support case and can see that you have been in communication with the team since posting here - I hope the team are able to resolve this issue to your satisfaction.
We do aim to respond quicker, but there can sometimes be a larger queue than average. We’ll keep an eye on the open case for you.
I hope this helps.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
+19Hi
Welcome to the Sonos Community!
I’ve looked into your support case and can see that you have been in communication with the team since posting here - I hope the team are able to resolve this issue to your satisfaction.
We do aim to respond quicker, but there can sometimes be a larger queue than average. We’ll keep an eye on the open case for you.
I hope this helps.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.