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Robert123321
Contributor I
April 25, 2024

WORST OUTSOURCED CUSTOMER SERVICE ON EARTH

If anyone has the good luck of reading all these horrible reviews, run as far and fast as possible. Bought a Beam directly from Sonos. Absolute horror show with the app, password, account log in….. I could not even get someone on the phone to return it. I will be filing a claim against them thru BOA/VISA. DO NOT BUY ANYTHING FROM THEM, YOU WILL REGRET IT. 

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3 replies

jgatie
jgatie
April 25, 2024

Your experience doesn't match with the vast majority of users.  Sonos didn't last for 2 decades and get the reviews it gets by being what you claim it to be.

    Airgetlam
    Airgetlam
    April 26, 2024

    I’ve purchased well over two dozen devices from them. So far, no regrets. 

    Bruce
    Stanley_4
    Stanley_4
    Grand Maestro
    April 26, 2024

    Only 22 here, minor glitches all solved.

    Almost everyone can get Sonos working. Only real challenge is if there is so much outside RF noise Sonos can’t connect and wiring them to Ethernet isn’t practical.

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