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Robert123321
Contributor I
Apr 25, 2024 8:44 PM UTC

WORST OUTSOURCED CUSTOMER SERVICE ON EARTH

If anyone has the good luck of reading all these horrible reviews, run as far and fast as possible. Bought a Beam directly from Sonos. Absolute horror show with the app, password, account log in….. I could not even get someone on the phone to return it. I will be filing a claim against them thru BOA/VISA. DO NOT BUY ANYTHING FROM THEM, YOU WILL REGRET IT. 

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3 replies

jgatie
jgatie
Apr 25, 2024 11:16 PM UTC

Your experience doesn't match with the vast majority of users.  Sonos didn't last for 2 decades and get the reviews it gets by being what you claim it to be.

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    Airgetlam
    Airgetlam
    Apr 26, 2024 1:50 AM UTC

    I’ve purchased well over two dozen devices from them. So far, no regrets. 

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    Bruce
    Stanley_4
    Stanley_4
    Grand Maestro
    Apr 26, 2024 2:00 AM UTC

    Only 22 here, minor glitches all solved.

    Almost everyone can get Sonos working. Only real challenge is if there is so much outside RF noise Sonos can’t connect and wiring them to Ethernet isn’t practical.

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