Does anyone in this community think a call escalated to a manager has not been returned yet for 3 days is appropriate?
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Hi
Welcome to the Sonos Community!
I’ve looked into your support case and can see that you have been in communication with the team since posting here - I hope the team are able to resolve this issue to your satisfaction.
We do aim to respond quicker, but there can sometimes be a larger queue than average. We’ll keep an eye on the open case for you.
I hope this helps.
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