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debpatwin
Contributor I
Apr 12, 2024 4:26 PM UTC
Answered

Manager Response when call is escalated

Does anyone in this community think a call escalated to a manager has not been returned yet for 3 days is appropriate?

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    Corry P
    Corry PAnswer
    Sonos Staff
    Apr 15, 2024 11:45 AM UTC

    Hi @debpatwin 

    Welcome to the Sonos Community!

    I’ve looked into your support case and can see that you have been in communication with the team since posting here - I hope the team are able to resolve this issue to your satisfaction.

    We do aim to respond quicker, but there can sometimes be a larger queue than average. We’ll keep an eye on the open case for you.

    I hope this helps.

     

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Corry P
    Corry PAnswer
    Sonos Staff
    Apr 15, 2024 11:45 AM UTC

    Hi @debpatwin 

    Welcome to the Sonos Community!

    I’ve looked into your support case and can see that you have been in communication with the team since posting here - I hope the team are able to resolve this issue to your satisfaction.

    We do aim to respond quicker, but there can sometimes be a larger queue than average. We’ll keep an eye on the open case for you.

    I hope this helps.

     

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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