Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,886 Topics
  • 25,509 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3886 Topics

Dogdad
DogdadHeadliner III
asked in Controllers and Music services

Release notes on updates

Has Sonos removed or changed where they showed release notes on updates? I don’t see the section anymore.

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G
1 year ago
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77privateContributor II
asked in Controllers and Music services

save individual songs?

Why can I no longer search or save specific individual songs to a Playlist? Option no longer given.

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106rallye
1 year ago
Nando010
Nando010Chromatic Producer I
asked in Controllers and Music services

Sonos Update on macbook pro Error message

On my MacBook Pro it is saying there is a Sonos update available. When I do it I get an error message.    An Unexpected error occurred. Please try again.

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T
1 year ago
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pondloContributor I
asked in Controllers and Music services

Download mp3 to Music Library on sonos

How can I get my mp3 files in my Downloads folder to the Music Library on my Sonos system? Thanks for your help!

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Airgetlam
1 year ago
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100RNRContributor I
posted in Controllers and Music services

No volume control outside of Sonos App

I'm running Android 13 on a Pixel 5a.  I have the latest version of Sonos, 14.18.2, S2.A while ago I could control the volume from the Android Lock Screen. I've tried everything on every link Sonos has on this topic, still no luck. Any suggestions?  Is this working for other Android users?Thanks. 

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1
1 year ago
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st1815Contributor I
asked in Controllers and Music services

Sonos Albums

Hello. In the last two weeks, sonos won’t play saved albums and says “unable to browse music”.Also, it won’t play any albums once you have searched for them (in the search area) but might play a selected song from the album Or it plays something entirely different. This has also happened to a friend and we don’t know what to do.  Thank you. 

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Airgetlam
1 year ago
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Steven MurrayContributor I
asked in Controllers and Music services

Random Albums from Amazon Streaming

Only started tonight but I'm getting a different album from the one I requested on Amazon Streaming. Tends to be a simliar genera but completely different artist. When I ask for album info I only get one track listed. It isn't the one playing! 

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106rallye
1 year ago
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zBernie123Producer I
posted in Controllers and Music services

Will Sonos ever stop dependency on SMB v1?

It’s 2022 and Sonos is still dependent on SMB v1!  I just tried making SMB v2 the minimum on my Synology  NAS were my music resides, and Sonos could not access it.  Until I turned on SMB v1 again.  When I did this I got the strong warning shown below. Are there any plans to retire the Sonos dependency on SMB v1?  

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Z
1 year ago
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TonyWarContributor I
posted in Controllers and Music services

Scrolling on ipad from MyCloud Home files

Is it possible to fast scroll down artists/albums on an iPad from music files stored on MyCloud Home to Sonos? It is tedious going down all the artist names etc. to get near the end of the alphabet.

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1 year ago
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JeromeDContributor I
asked in Controllers and Music services

Why does Sonos play the wrong songs / albums (when trying to select from amazon music)?

Hi,the sonos app (mac and iphone) keeps on playing random songs instead of the songs and albums i select. in addition, i cannot go into the albums themselves (when i tap/click on them, it stay on the same view, and starts playing random songs)setup: 2 x Play:1, 1x playbar. Sonos S2 OS.i have deleted the app, removed amazon music, reset the system, but the problem is still there.i simply cannot play the music i want! Please help!

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Q
1 year ago
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gurji99Contributor I
asked in Controllers and Music services

tunein endless loop of commercials

TuneIn just plays endless loops of commercials and never gets to the actual station anymore.I don’t mind a few ads,  but an endless loop?!it happens on almost every station I try.I should also say that this only happens on Sonos.it works great in my car and phone.any ideas?

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L
1 year ago
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Dunamis1Contributor I
asked in Controllers and Music services

no control

system tab grayed out. can’t control it with my iPhone 

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Smilja
1 year ago
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paomedContributor I
asked in Controllers and Music services

the "setup problems" of the sub

the sonos system recognizes the sub but when I try to pair it it gives me "setup problems"and does not associate it with any room 

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P
1 year ago
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kirill_sProducer I
asked in Controllers and Music services

apple music does not work

Hi, apple music does not work. Says cannot connect to apple. Other services work just fine. Anybody has the similar problem? Tanks.

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K
1 year ago
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eddieckfContributor I
asked in Controllers and Music services

Trueplay

        After the 14.18 updates recently, the link for Trueplay was sent to me in my iPad and I duly did it in my room which consisted of the Arc, a pair of One SLs and the Sub Mini. There was no problem (both steps) and i was successful on the first occasion and of course the overall sound improvement was instantly noticeable.         Unfortunately I cannot say the same for my set up in the hall. I have my Playbar, Sub Gen 3 and a pair of One SLs. I was unable to even get through the first step of the Trueplay because apparently there is some noise interference in the hall. I had this done at 5am in the morning with everything off except the lights and no outside noise either. I have been trying since but have been unsuccessful all the time - not even the first step. For your information the set up was on Trueplay before the updates. Can anyone enlighten me on what to do about this?

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E
1 year ago
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Mms26Contributor I
asked in Controllers and Music services

Ion turntable with play5 beam and sub mini

I have connected my ion Max turntable to the play 5. The music plays through Play 5(2nd Gen), Beam and sub mini. The bass does not sound great. However the same music played through airplay from Spotify sounds great. What am I doing wrong? I can feel the subwoofer vibrating but there is hardly and bass. thanks. 

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buzz
1 year ago
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FrankdRContributor I
asked in Controllers and Music services

Sonos Connect unable to stream from Spotify

Since couple of weeks (after update?) I am unable to stream from Spotify to Sonos Connect. Using Spotify in Sonos app has same result.I have two Connect’s, both connected via LAN, both show the same behavior.  Streaming to other Sonos devices works fine. Streaming from other sources than Spotify works.When grouping Connect with a Play:1 streaming works on Connect.Reassigning Spotify account and restarting complete network didn’t solve issue. Anybody else with same issue?

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Ken_Griffiths
1 year ago
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ChewbuckaTrending Lyricist I
posted in Controllers and Music services

Sonos making thousands of SMB3 connections to Synology

Not sure if anyone else is experiencing issues with Sonos Music Library and the Synology NAS becoming unresponsive or very sluggish, or with random speakers disappearing from the S2 app. I recently enabled the Music Library feature in Sonos (before the 13.4.1 update in Dec 2021 which introduced SMB3 support). At that time, I configured my Synology NAS to use SMB1 to allow the connection to work. I was on DSM Version: 7.0.1-42218 and running S2 13.3.2. Somewhere around 11/25/21, my Synology started going offline and become unresponsive. I was running a DS1517+ with 2GB of RAM and noticed that the SMB process was eating a lot more RAM than usual. Also, started seeing thousands of connections from the Sonos speakers, multiple times for each speaker. My Sonos updated to 13.4, but the issue still remained.I opened a case with Synology and they determined that the Sonos speakers were opening hundreds of connections per speaker and leaving the connections open. This was slowly draining the me

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B
1 year ago
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ohnltContributor I
asked in Controllers and Music services

How to connect Spotify to sonos from Ivory Coast

Hello, I would like to connect spotify to my sonos application but I can't find the application in the "add a service" search. However I managed to sync my soundcloud account.  Thank you for your help !

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Airgetlam
1 year ago
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larsras05Contributor I
asked in Controllers and Music services

Music Library on USB disk with MacOS Ventura not working

HiFor some years I have had my Music Library on a NAS, but that one is scrapped now, and I want to have my Music Library on an 1TB USB3 connected M.2 drive on my M1 Mini. I have my Apple Music on the same disk (different folder of course), and this is working well.Shared folder added to Sonos Controller is: /Volumes/Ext_M1_1TB/MusicExt The folder is shared for Sonos as Custom.When I Scan, nothing seems to happen. I have tried to have the app open for some hours to see if it was scanned, but the Music Library in the App keeps empty.Any ideas?br Lars

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Corry P
1 year ago
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PaPeContributor I
asked in Controllers and Music services

Default service

When trying to change my default service, YouTube Music was missing from the list even though it is one of my services. Thanks for any help!

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Corry P
1 year ago
P
pah_1Contributor I
asked in Controllers and Music services

A track from Spotify played on remote

A few weeks ago I’m alone at home minding my own business. Suddenly my Sonos system starts playing a song (“Faith” by Stevie Wonder) without my intervention. It plays for a few seconds and then the volume goes up to max. Panic!We live in a flat and have Sonos in several rooms. Poor neighbors…After a few seconds i got myself together and I managed to open the Sonos app and press “pause”. Directly, the music “unpauses”, I “pause”, it “unpauses” and then I turn down the volume to a minimum and then nothing.At first, I suspected that some intruder had gained access to our WIFI and started going over the security logs of our Unifi (Ubiquiti) system. Nothing suspicious there. After that my guess was that one of the neighbors that I know has Sonos in their homes mysteriously had connected to the system. I called the neighbors and asked if they had tried to start “Faith” by Stevie Wonder at that particular time. Nothing.A few days later, I told my wife (who is working as a dance teacher) about

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controlav
1 year ago
M
Martin_63Avid Contributor I
asked in Controllers and Music services

Sonos can’t add albums or songs to the queue

Hi,Suddenly Sonos can’t add albums or songs to the queue.See the inserted image.I use Tidal as music service. I have rebooted my router and my Sonos devices.My Sonos devices are connected to the router with an ethernet cable.The Sonos app is updated.I don’t what else to do. Any suggestions?Is the problem to be found with Sonos, Tidal or my network?Thank you in advance.   

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M
1 year ago
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Tdg3475Contributor I
asked in Controllers and Music services

Browse Feature Apple Music

Why can I no longer use browse on Apple Music? I use to be able to see Top Playlists, Top Albums and etc. I do not want to have to go search each time.

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Corry P
1 year ago
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JohnRobContributor I
asked in Controllers and Music services

S2 Upgrade - rooms and products showing as incompatible

Successfully removed my bridge Successfully set up the Sonos system on my TP link mesh  everything was working well on S1 (thanks Airgetlam) Checked compatibility of my Sonos units with S2. All fine. downloaded and installed S2 on my phone followed the instructions including switching off and on each unit and my router App confirmed all good Everything showing as incompatible in S2 - rooms, all of the Sonos units  So nothing works on S2. This is a car crash. What have I done wrong? Does anyone have any thoughts?

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Airgetlam
1 year ago
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