Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,249 Topics
  • 56,303 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
  • 0
  • 3
8249 Topics
T
TobiasBContributor I
asked in Controllers and Music services
Alarm problem

Hi, Does anybody know how the alarms works on the Sonos app?When installed to the preferred time, frequency, volume and (in this case) Spotify playlist- It does not play. Previously I used the alarms on daily basis without any problems (old app version) /Tobias

522
T
5 months ago
A
AntulrichContributor I
asked in Controllers and Music services
New Sonos app

My music library gone from phone app & now laptop - what can I do?

211
MoPac
5 months ago
V
vin.100Contributor I
asked in Controllers and Music services
How to play songs from a folder of a music library (since app update)

Hi,Until the app update i had no problem to listen to all the songs present in a folder. Now it’s impossible to play several songs in a row.For example : Library->folder→ “Various” I can’t choose to play all the songs from this folder. If I click on the first song at the end of it it will not play the second one.If I choose “Album” instead of “Folder” it works.Thanks for your help 

182020
P
5 months ago
S
stefansegersContributor I
asked in Controllers and Music services
plex

Plex connects correctly. Browsing through Plex works too. But playing anything does not work at all.plex server is running locally on Synology with latest version. Sonos is updated to latest version too. i tried to play on any of my Sonos speakers  what am I doing wrong?

939
S
5 months ago
N
NKHarregaardContributor I
asked in Controllers and Music services
Storytel always start from the beginning

The Audiobook don't synchronize with the Storytel server. If I am away from my Sonos system and listen to my book on the Storytel app. When I come home and turn on the book on Sonos it doesn't continue, it starts from the beginning. The same happens if I in the middel of a book switch over and play some music. When I go back to the book it start from the beginning. It worked fine with the old software/app.

422
H
5 months ago
J
Johnny RicoEnthusiast II
asked in Controllers and Music services
Music library gone from new app, where is it?

Maybe I’m an outlier, but as a Sonos customer since the days of the ZonePlayers and CR100 controllers, I have a huge music library on a Synology NAS that I use primarily; I am not a big user of these “services” that the new app seems to put an emphasis on. After foolishly updating my app last night I was able, after much time and effort, to find my music library and play a couple tunes as a test. Ok, it worked. None of my carefully curated album art displayed and so I figured tonight I’d be posting a message asking if anyone knew why that was. Instead, tonight in my app I find that my music library is gone, gone, gone. Can somebody please explain how to get it back? The gear icon for settings is strangely devoid of much in the way of settings, including anything regarding the music library. It doesn’t seem to be a “service” but still, I looked through several pages there until giving up. I have the Windows-based app and it still shows the music library path properly configured so I am

99112
E
5 months ago
L
LisaCox2Contributor I
asked in Controllers and Music services
no audio when playing apple music

When is added Apple Music, the first song played. Now it shows songs playing, with no sound

2402
Bumper
5 months ago
M
madsenoAvid Contributor I
asked in Controllers and Music services
Understanding the Network Details section in the Sonos app - where is that section?

Sonos support writes the following on how to evaluate your network:"Understanding the Network Details section in the Sonos appIn the Sonos app, you can see detailed networking information for each product connected to your router’s WiFi network. Note that these details will not appear for Sonos products in a wired setup, products being used as home theater surround speakers or subwoofers, or a Sonos Move when in Bluetooth mode. Go to the  Settings menu and select the name of one of your rooms. Select the name of one of the products within that room. Under the Status section, select Network to see the network details for that product. At the top of the Network Details screen, you’ll see the name of the connected WiFi network as well as a signal strength indicator of Excellent, Good, or Weak."I go in under Settings, choose a room, choose the Amp there - and see no status section. It shows Connection - Wifi on and off. And “Visit Help Center”. That’s all.What gives? Where can I find t

631
M
5 months ago
F
Frustrated 2Contributor I
asked in Controllers and Music services
New app not working on my ipad

The new app works on my phone but not at all on my iPad. If I’m out no one at home can access the Sonos!Any suggestions would be helpful - other than replacing Sonos with Alexa!!!!

131318
P
5 months ago
webmink
webminkProminent Collaborator I
asked in Controllers and Music services
New app - can't queue albums

How do I queue three albums to play on the new app? I do this every night to get me to sleep...

66318
Harold Appel
5 months ago
S
SoftFrogContributor I
asked in Controllers and Music services
Can’t disable sub audio in new app

The Sonos app (iOS) recently updated with a new layout. I can no longer enable/disable sub audio for my system. The toggle for it doesn’t seem to do anything, and if I toggle it off, leave, and return to the screen it shows as on again.I enable or disable my sub depending on whether my neighbors are around, and now I can’t control it. Suggestions?

1112
T
5 months ago
H
Hugh-Has-A-QuestionContributor I
asked in Controllers and Music services
IOS App, browse album by artist

I would like to see ALL ALBUMS ONLY for a particular artist, and after playing one, easily return to the list. I’m quite surprised I can’t figure this out.  Instead, I see a mix of singles and albums, and the list isn't as extensive as what I find in APPLE MUSIC library when going through that directly. Is this a missing feature? I used to browse in this manner with the previous app version.  Second minor point, I seem to get a conflated list when multiple artists have the same name (John Williams), but Apple Music itself will show multiple artists, and can drill down to their respective lists (by song or album).  I’m going to be real embarrassed if this is just a click I didn’t find...

984
C
5 months ago
E
EastwayAvid Contributor I
posted in Controllers and Music services
Total Fail Today

“Unable to connect to Sonos product”Not playable at all. App is now dead on Mac desktop & iOS devices. 

272
E
5 months ago
N
nuanceContributor I
asked in Controllers and Music services
iheart radio and only getting U.S.A. stations

iheart radio and only getting U.S.A. stations before the las update i used to listen to stations near me in quebec canada .how can i fix this 

442
N
5 months ago