Controllers and Music services

The latest update of the app 80.09.08 which came out at the end of September is completely useless.  Everytime I open the app I get a screen saying No Products found.  I simply can no longer use my Sonos system. This is an absolute disgrace - why cant your development team thoroughly test app updates before you make them live.  The update before worked perfectly well and was a big improvement. 

Probably this is now old news but Sonos please fix bug issues once and for all. I have 17 speakers connected and when it’s not one thing is the other.  App is completely unreliable with volume sometimes not responding, speakers disconnecting, rooms disappearing and speakers even made a loud sound. I have no issues with internet connecting both wired or wifi. The app seems at times it has a mind of its own. I’ve spend thousands on your excellent hardware only to be let down by the driver.

Why do I keep getting “Unable to load content.” 

Is anyone noticing that their app is having ramdon error:Can’t find systemcan’t find play historycan’t connect to all componentsThen it all works

Airplay on my Apple 15 will play for one song then cut out. I uncheck the speaker and recheck it and it will go for another song than cut out again.The odd part is that when you look at it in airplay it looks like its playing (eq bars going up and down)I’m only running one speaker but this happens though Apple Music, Sirius, and especially my music library.  

I changed to the new App in my iPhone and since I have, it has become unusable. It is so unstable forever crashing, one minute OK then can’t connect to my music library saying something went wrong then the next try it does, or saying it can’t find my system or no products found and then randomly going back to the home page.I NEVER had an issue with the old app, it was stable solid worked every time. I have tried re-setting, I have deleted and re-loaded the app, I have also re-booted my router but nothing works. Even as I am typing this, the app on my phone keeps flicking in and out, one second connected, the next not with products not found.This has been an absolute disaster and when I try and go back to the S1 app it will not allow me to.What I cannot understand is that the app on my Windows 10 laptop works a treat, connects immediately to my system, and my library on my NAS and just works.Sonos were/are meant to be one of, if not the best in this game, but with this they have become

In Soundtrack Your Brand you can make a schedule with different playlists starts and stop at different time which is very smart in a large company. I have Sonos speakers installed in the ceiling and it look very nice.My question is can you play Soundtrack schedule in Sonos?If yes, pleas guide me :-) Looking forward to head from you.

I have tried removing YouTube music (premium) from my Sonos system and resetting the app, but this problem keeps happening. Specific songs just won’t play, and are skipped when in playlists.  For example, I cannot seem to play any songs by CHVRCHES or Years and Years. If I start artist radio, for CHVRCHES for example, it will play other artists such as Haim.  These artists play fine if I use AirPlay from the YouTube music app as a workaround, but I’d like to know if there is a fix for the Sonos app?

Hallo,kommt beim Wecker die Schlummerfunktion zurück?Wie schaut es mit der Funktion aus, dass der Bildschirm mit Bedienung angeht, sobald der Wecker startet?Beide Funktionen sind mit der neuen App verschwunden. Moderator edit:Google Translate- Hello,Is the snooze function coming back on the alarm clock?What about the function that turns on the screen with controls as soon as the alarm starts?Both functions have disappeared with the new app.

Is anyone else having connectivity issues with Norton Security on a windows machine? I’ve had to uninstall Norton due to continuous connectivity issues with Sonos across all devices...

A problem with the last update, lost my music library (error code 913) using a MAC computer. I have read the posts from other users in the community and tried multiple work arounds. I called Sonos support, waited for an hour. The tech took control of my computer and could not fix the issue. I was told by Sonos tech support to call Apple to help fix my issue that Sonos created.  That was my tech support experience. I did get a case number with no solution. When is Sonos app update that is going to fix this issue be announced? When is the company going to address the issue and give updates to the solution? 

The quality of the sound is unbelievably amazing when I use the sonos music, but everything else is pale compared to that. Anyone else found that to be the case? Any solutions?

I use Spotify playlists as my alarm music instead default Sonos Chime. My issue is, Alarm plays the same music from the playlist in list order.  I don’t have any option to shuffle it. Is there a way to achieve this ?

Not changed anything but for the past few days my alarms have stopped working again.Please don’t tell me the latest update has broken them again…

Just tried to use my system through voice and nothing would work. So, I opened the app (last Android version of the old app) and it won't allow me to do anything until I upgrade to their new app.I guess that means they've fixed everything, riiiight?!?! 🙄

Sonos Radio is requesting we reauthorize our account, however when we go to do so, nothing happens and the issue still persists - it still says our account access has expired.Can anyone please assist, or has had this problem before?

I have recently moved into a new apartment.  As a result I now have a new WiFi network.  I use a pixel 8 pro with the latest software updates.1) Manage Networks, of course, doesn't work;2) As a result I had to factory reset all my devices:   - Arc   - Sub gen 3   - SL 1   - SL   - Roam 1All devices came back online, however, not so my services:   - Spotify would not connect;    - MyTuner Radio would not connect;   - My music library and all my playlists disappeared I started the Spotify app on my phone and then connected my Sonos Livingroom and then Spotify would work correctly via the Sonos app.I was able to re-add my music library however my playlists are still gone.I have not been able to get MyTuner Radio working.  Removing the service fails so I can't re-add it.Sonos radio works with all it's advertising! Any assistance would be appreciated. Thank you. Charles Truax 

I’m listening to a gapless album on Tidal yet there are pauses between tracks. I know the album plays fine on my other streaming devices.  Has this always been the case or a recent bug? When can a fix be expected?

After not being able to use my older Play 5 Gen 1 for a long time, I bit the bullet and started slogging through forums and other sources. I was able to factory reset the Play 5 Gen 1 and reset the Sonos S1 app on my iPhone and then setup a new system with only the Play 5 Gen1. I added music services and it works. My newer Sonos speakers are all on the new “S2” app. So far so good. I then tried to add the Play 5 Gen 1 to my wife’s phone with no success. I reset her app, selected added to existing system and put the speaker into pairing mode (flashing orange light). It will not find the speaker. The Play 5 Gen 1 still works from my phone, but I cannot add it to my wife’s phone. Please help.

I have a large SONOS system of Ports, Playbars, Amps, Subs etc on my boat which have all worked well until the latest App and F/W debacle.However this is to report that when I take my boat off-shore and lose Internet access, I get logged out of the system and can not control it from the phone App. I have had installed on board for 5 years a File Server containing all of my purchased music for this situation, which has worked well. I also do not appear to be able to access my Playlists associated with the music on my File Server without access to the Internet.It appears that the current developers have not imagined having full use the system (even with a locally attached Music Library) without access to the Internet in order to stay logged into the Sonos system.Although I have previously logged in whilst I have Internet access, I seem to get automatically logged out after loosing the Internet and if I attempt to log back in I get the following error message:     “A server with the speci

My Music Library (share on a quite new QNAP nas) does not show under My Sources. It shows my TV which is * useless. Removing the share and adding back does not help and yes, my nas is not using SMB1. I also have a very old iPad with old SONOS app, so at least I can play music. When playing it is shown in the new app as well. Anyone a suggestion? Much appreciated!*Moderator Note: Modified in accordance with the Community Code of Conduct.*

This might sound like a very “nooby” question and I apologise if that is so but with all the installations, updates, and “fixes” around Music Library lately I am just a little confused.  My question is - If I have multiple controllers (iPhone, iPad, PC) for my SONOS system, and I add a Music Library to one of them, should it be visible and available on the others.I have a SONOS app on my Win10 pc and have added the library and apart from every track on a compilation album being reported as an album in it’s own right (when is that being fixed by the way?), it works well.   I can select and play music from the linrary on any of my speakers.   Howver, the library does not appear on my iPhone!  I tried adding it, and although it found the library and it appeared on my homepage for a short time, it has subsequently disappearedfrom the home page althogh it still shows under the “Your Folders” section of Music Library.Any help with this most friustrating aspect would be greatly appreciated. 

Bonjour est il possible de rétrograder mes enceintes sonos play3 de S2 vers S1? Merci Moderator Note - Translation by Google: Hello, is it possible to downgrade my sonos play3 speakers from S2 to S1? THANKS

My saved playlists will not play.

Well thanks Sonos. I can now, after several months, play my music library stored on my Mac but to be fair, the instructions how to do so failed miserably and I had to make it up as I went along.  The hand that giveth also taketh away: the price for this restoration of the original service is that now BBC Sounds will not play. Useless bit of kit in my view.  I would sell my speakers but who would buy them?