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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 62,569 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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9394 Topics
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MAC73
asked in Controllers and Music services
why is the new app so crappy?

The app upgrade is AWFULL! Why have you made it so crappy? User experience is a complete downgrade to the old version. Why fix a problem that doesnt exist?

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Mike_10Contributor I
asked in Controllers and Music services
Where is the music index now option and the new S2 app?

All of my digital music is stored on my western digital Nas Drive. The previous S1 and S2 apps allowed me to update my music index whenever I added or deleted music on my Nas Drive. I can’t find that option in the new app.   I was also able to create shortcuts to the various music folders on my Nas Drive through the old app, but apparently the new version no longer supports that option. Why is that?

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DRob1911Contributor I
posted in Controllers and Music services
Reconnecting Sonos speakers

My Sonos speakers are not being recognized by the app. I've tried reconnecting them, but it cannot locate my product. How do I do this? I've had the same speakers for the last two years and this is the first time I've had this issue.

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only_sleepingEnthusiast I
posted in Controllers and Music services
Album Art on Android

Hi All, Has there been any indication of when album art on Android will be restored for local library files?  Apologies if this has been addressed elsewhere - complaints about the new app are so numerous it has become difficult to find reliable, up to date information.  Thanks. 

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Renee4Contributor I
posted in Controllers and Music services
playing bbc sounds on Sonos Beam

I was using the BBC Sounds from within the Sonos app S2 to play live BBC radio on my Beam but the sound has started cutting out on a regular basis which is very irritating. As I have apple devices I have switched to using bbc sounds app on my device and airplay to the Beam. It doesn’t cut out and in my view the sound quality is better.Having spent a considerable amount of time doing checks on my network it appears that it is actually the Sonos App that is the issue. Having also lost my music library on the recent Sonos app upgrade and not had a chance to add it back in - I do wonder what the point of the Sonos App is? Beyond doing initial configuration I can do everything I need without it to a more stable and better quality. Very disappointing from Sonos.

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kieranwraggContributor I
posted in Controllers and Music services
apple music

Why will my music not play continuously When a track ends I have to pick another song no shuffle feature either Apple Music 

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Vienne10Contributor I
asked in Controllers and Music services
recent app updates

Hi are the bi weekly app updates down loaded automatically or do you have to search and perform these yourself?Rob

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BmcpopContributor I
posted in Controllers and Music services
Parametres bibliotheque musicale

Depuis la mise à jour je n'ai plus accès à ma bibliothèque musicale (NAS) et le paramétrage de celle ci n'est plus disponible sur l'application.Le support  n'est pas joignable et l'assistance indique une procédure qui n'est plus effective  !Comment faire ? Cette mise à jour à supprimé tout l'intérêt d'utiliser des appareils Sonos ! Moderator Edit: Google Translate- Since the update I no longer have access to my music library (NAS) and its settings are no longer available on the application.Support cannot be reached and assistance indicates a procedure that is no longer effective!How to do ? This update removed all the point of using Sonos devices!

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Fan4lyfeContributor I
asked in Controllers and Music services
airplay missing. this fix doesnt seem to apply in new app

 this suggestion doesn’t work in the new app because the nesting of the menu tree doesn’t match what is described. Is doing something like this still possible?

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ClarkE
ClarkEAvid Contributor I
asked in Controllers and Music services
I often must restart WiFi on my phone to have Sonos app recognize my system

I nearly always have to turn WiFi on my phone off and then on again for Sonos app sys 2 on Android to recognize my Sonos system. You ight know about this defect but I thought it worth a message to ensure someone is aware of it. Tha app on PCs don't have this problem.

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CAClarkContributor I
asked in Controllers and Music services
Adding Music Library Error Message

Getting Error Message 913 when trying to add music folder from external drive.

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CAClarkContributor I
asked in Controllers and Music services
Music Library missing after May update

I am trying to follow the steps to restore my music library. I don’t understand Step 5 . . . “if the new local account is not listed” . . . What is the New Local Account?

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ecarlson1016Contributor I
asked in Controllers and Music services
Music not indexing on MAC OS after adding folder via NAS work around

My music library is not bringing over or indexing any of the music from the mapped folder.  It had been working fine for awhile using the NAS workaround that has been documented.  The folder can still add fine but nothing indexes.  The entire music library folder is empty even after trying to manual update it.desktop version 16.3 build 80155014Any ideas? anyone? Moderator edit: combined posts

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lolakatkinContributor I
posted in Controllers and Music services
Buying a NAS drive - MacBook

Like many, I am a victim of Sonos stupid ‘upgrade’ resulting in Error 913.I am on S2 and cannot access music, so I am looking to buy an NAS. I understand that it must have SMBv2 or 3 (I’m afraid I have no idea what this means!). I have Sonos Roam and Play 5 and my music file says it is 107GB (yes I probably do need to do some clearing out of stuff I never listen to!).I would welcome any help and suggestions for how to proceed and what exactly to look for. Thank you, Sonos friends, in advance.

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Quentin95Contributor I
posted in Controllers and Music services
musique qui se coupe et/ou passe a la piste suivante

Bonjour, lors de l’écoute de playlist, certaines pistes ne se lancent pas du tout et le système passe à la suivante, soit la lecture démarre et s’interrompt au bout d’un temps aléatoire. quelqu’un a déjà eu ce soucis ? C’est franchement désagréable. la lecture est lancée depuis l’appli sonos  merci 

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withnail69Avid Contributor I
asked in Controllers and Music services
Unable to downgrade sonos one (g2) to s1 compatible

I have just been hung up on by a support person whilst in the middle of an online chat.. I am losing my mind here trying to downgrade a factory reset sonos one (2nd gen) to use with my existing s1 system. I already have one of these speakers on the system but it won’t let me add this one.. This article https://support.sonos.com/en-us/article/downgrade-a-sonos-product-to-s1 keeps refers to things which just don’t appear as options anymore. I have tried ‘adding a missing product’ I have tried for hours to downgrade the speaker but it just doesn’t seen possible. Please help

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DehbachContributor I
asked in Controllers and Music services
Play in Another Room

The old app had the ability to “play in another room” by clicking the three dots to the right of a song or such.  Is this hurried in the new app, or coming, or what?

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Chopdog
ChopdogRenowned Enthusiast I
asked in Controllers and Music services
Apple Music has been missing from the web player for a while now. Is that also broken?

I can’t work out why but support said there must be a little maintenance going on - but that was days ago. Why is Apple Music now on the web interface? Or the local library?

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EPicTrending Lyricist I
asked in Controllers and Music services
Any bugs with Sonos App for Windows 11 80.1-55014?

I currently am using Sonos 79.01-53290. Like many people, either this or the disastrous Sonos App for iOS and Android or both, I suffered the infamous Error 913 file sharing problem. Fortunately for me, but not for everyone, there was a solution posted on Sonos Community that was a workaround. It took a good month to fix that. And the solution DID NOT come from Sonos help desk but from Sonos Community.I have since stuck to no more updates hoping error free/stable software would eventually come.While I have a choice NOT to update to the latest software, my S2 controller (79.01-53290) now will not allow me to update my NAS music library unless I download the latest version of S2 --- Sonos euphemously says “you will have limited functionality unless you update”. Now thta’s limited functionality alright.I went to the Sonos download page and downloaded without executing the latest version and I can see it says Version 80.1-55014. Questions: Does this work? Any known bugs? Is this S2 Version

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IanJShaw
IanJShawProducer I
asked in Controllers and Music services
Web app controller: Pinned collection no longer available

I’m persevering with the new web app controller but this has now appeared on the home screen:  A whole list of BBC Sounds shows, labelled as “Pinned collection” with the error message underneath each one:  “No longer available.  Go to the Sonos app on your mobile device to remove”. I have no idea how to get rid of these. They do not appear under any favourites list on my mobile app.  They do not appear as saved shows in the BBC Sounds Service when accessed via either the desktop controller or the mobile app.  (They are shows that I have listened to via BBC Sounds in the past but they aren’t on any “pinned collection” that I can find). Does anyone have any idea how to get rid of these? Many thanks. Moderator edit: changed “Windows” to “web app” as screenshots show web app, not Windows Desktop controller.

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srossContributor I
asked in Controllers and Music services
Music Library Empty, only the Folder path Shows in app

While my music folder (on an external drive connected to a Mac) finally shows in the app, after various attempts and a lot of forum reading, there is no music in my library. None of the single tracks in the folder, or any of the subfolders, show. I can't find any solutions to this in my searches so far, so wondered if anyone knew what else I might be able to try.Needless to say, this didn't used to be an issue and I was using this folder for years quite happily until the well publicised recent issues ..

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Corry P
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furacaoprProdigy III
posted in Controllers and Music services
Truncated text on settings: Surround Audio / Music Playback

Hi @Corry P, could you report this, please? 

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tabaakenContributor I
posted in Controllers and Music services
Cannot use my sonos system after the update

After the app update I just cannot use my sonos system. I did reset the app and added my speakers to the system but the app was not responding. I deleted the app and installed it again, but still the same issue. I spent literally hours with sonos support but they provided me with no solution. The situation is so disappointing. Does anyone know any workaround ?

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WaxteethContributor I
asked in Controllers and Music services
Sonos not reading all of Amazon Music playlists.

I've tried uninstall/reinstall, restart both apps, remove and reconnect..refresh Playlist, pretty much everything I can think of and Sonos will only see about half of my Amazon Playlist. I do have the Amazon unlimited. The ability to play my full Amazon Playlist on my Sonos system on shuffle is about 95% of the reason I have this system and I would really like to figure out how to get it back to working properly like it always did up until recently. Does anybody know what this issue between Sonos and Amazon Music is? Thanks!

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furacaoprProdigy III
posted in Controllers and Music services
Music Playback - Ambient / Full toggle does nothing

I don't change this setting often, so I believe today it was the first time I played with it since the new app was released, and it seems to be doing nothing now. In the past, there was a big difference between Ambient / Full when listening to non-Atmos Music tracks, a.k.a. non-Spatial Music tracks, on my Beam 2 + Symfonisk surrounds.Anyone else?

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