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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,725 Topics
  • 53,317 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7725 Topics
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CluttersContributor I
asked in Controllers and Music services
sonos app search not working

Sonos is showing I have the latest app but I can no longer find artists or albums of any type using the search bar in their app.

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4 months ago
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MurpholasContributor I
asked in Controllers and Music services
personal media library

Why did I lose access to my personal media library when the software was updated??How do I reconnect my personal media library??? 😥

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4 months ago
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SladestAvid Contributor I
posted in Controllers and Music services
New Sonos App

I have just read this article about Sonos new app:  https://www.theverge.com/2024/5/9/24152675/sonos-new-app-bad-reviews-response-statementWell, your spokespersons border on arrogance towards your customers. In my case I have spent many thousands of dollars with your Sonos equipment since the very beginning of Sonos in the early 2000s. And today here is a disrespectful gesture on your part towards your customers who have helped you establish yourself as a high-end company. There was no notice before inviting us to download this new app and no apologies to customers since. I feel like an hostage now!  Worse, the company is arrogant by saying that “it takes courage”!! It takes stupidity. Apart from the design of this new app, it's the biggest downgrade I've seen in my life in technology, it's downright retrograde. What was the pressure to release this new incomplete app onto the market which is a big step backwards for users by removing the alarm clock function and access to our Library.

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4 months ago
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HuskyContributor I
asked in Controllers and Music services
snooze in One SL app

I am missing a snooze option in my One SL app, or i simply can’t find it. Is snooze possible in One SL? Pls help. Thanks!

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4 months ago
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DanielNowraNSWContributor I
asked in Controllers and Music services
sonos One SL

Hi Guys i have spoken to the help desk multiple times and got no we’re. i have purchased 9 x Sonos One SL and cannot get any to connect thru the Sonos app at all and about to return them so this is my last effort as so far it’s a s*** experience  I have tried to connect to 4 diffrent routers and 4 diffrent phones with no luck and even the Ethernet port….. I get to the paring screen add wifi password than unable to connect.  can u please help I keep getting told the speakers trying to update but it cannot update  Moderator Note: Modified in accordance with the Community Code of Conduct.Moderator edit: combined posts

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4 months ago
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ReleaseRogerContributor I
asked in Controllers and Music services
Software quality

Glad (in a way) that’s it’s not just me finding current and previous Sonos software versions are horrendously poor.  Is there any QA performed? Does anyone have a plan with where the software is heading? Does anyone there even give a crap any more? 

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4 months ago
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annie bel yazidContributor I
asked in Controllers and Music services
derniere appli

comment récupérer la bibliotheque musicale et les stations radio mis dans les favoris ? par exemple France Musique et FIP ne sont plus actives

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Y
4 months ago
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Tylorg34Contributor I
asked in Controllers and Music services
Private system

Hey, we are running a business and use a sonos system to stream music to our customers and employees, we do use a streaming service that we pay for, however some of our employees are being devious and are connecting to it and playing music off a different service, is there a way besides changing the wifi password to prevent this from happening>

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Airgetlam
4 months ago
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MaartenolContributor I
asked in Controllers and Music services
why is the new app so bad

Since the last update nothing works, I can’t find anything, please turn it back 

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4 months ago
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MurppgContributor I
asked in Controllers and Music services
Sonos System does not work

Greetings,I have a subwoofer and arc, and three move twos. I have a subwoofer and arc, and three move twos. Recently Sonos updated their app and it broke all of my connections and access to my system.I called Sonos support and they were not very helpful and it appears their support personnel are not trained on their products.I have updated all network settings, except for the subwoofer that won't connect and allow me to update it.  I tried hardwired Ethernet cable and Wifi to update subwoofer.All of my account settings, including Music has all been removed, and does not work.I tried to call Sonos and waited 70 minutes only to have an untrained support person whom could not help.  He was asking me to to help him  with product it appeared.i have turned off power, reset routers, and have done all remedial steps i am very frustrated with my $2,800 purchase and it is not very reliable. 

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4 months ago
RIB Runner
RIB RunnerContributor I
posted in Controllers and Music services
search on local nas not possible

Tje ne update is completely focused on streaming services, but many steps back if you use a local NAS with your own music. It is not possible te search anymore?? 

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4 months ago
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tpappasContributor I
asked in Controllers and Music services
Group Volume Slider

Since the newish app update (black icon), when adjusting the grouped volume, it doesn’t seem to adjust some speakers (they stay at the same volume as if you hadn’t changed the group volume). Definitely never had this issue on the old app. Anybody else experiencing this?

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4 months ago
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AxelmanContributor I
posted in Controllers and Music services
Sonosnet in new app

SonosNet setup seems to be removed in the new app

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4 months ago
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greenbubbleContributor I
asked in Controllers and Music services
not recognised as system owner

Since the release of the new app, I can register at Sonos but am not recognised as system owner for all functions.Several functions are requesting the registration as system owner… but even entering the same credentials again does not make a change.Reinstalling, deleting the cache… no effect.Is there any work-around available or do we have to wait for an update?

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4 months ago
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DKSContributor I
asked in Controllers and Music services
Music Library missing - Sonos App

I have done the required sonos app update (version 80.00.04-release+20240507.67.1145b) and can no longer see my NAS music.  I do not even see the option under Manage.  The help I read on line syas to go to Manage and select music library, but that option is not even available.     This is using a android device

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4 months ago
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MattisomContributor I
asked in Controllers and Music services
connecting

I have just updated home internet so reset all speakers in house. Thing is I can see all on my wife’s phone but when I log into my Sonos app it says no system can be found 

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4 months ago
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RyanMoore32Contributor I
asked in Controllers and Music services
sleep timer

The updated app is terrible. I hate the interface- it is not intuitive. It is slower and doesn’t work half the time- won’t connect rooms like it used to do. We use the sleep timer every night for our kids, it has been hugely inconvenient to not have that rather basic function. We use Sonos throughout our home, yard and gym- please fix it!

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4 months ago
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LarryDiContributor I
asked in Controllers and Music services
New App Failure

OMG! Sonos has thrown a grenade into their business with the new app. Worse than the previous two updates combined, and that’s saying something. It seems nothing is working, 75 minute wait times for help desk, sonos playlists gone, 2 out of 4 amps shut off and no longer recognized as system components, playlist edit/add capability gone, home theater configs gone. The settings part of the app is useless to recover from the lsited issues. I could on, but suffice to say they have done immense damage to themselves and their customers and I can’t even get them on the phone to work through any of it. I’m not sure it’s of any use to rant here, as it seems nobody at Sonos is paying attention to this forum, but it’s making me feel a tiny bit better.

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melvimbe
4 months ago
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BajsemannContributor I
posted in Controllers and Music services
Volume buttons on iPhone not working

After the new incredibly bad app update i cant controll the volume with phone buttons. I have to physically open up spotify or sonos app and use thr volume slider to manage it. WHY?!? Sooo bad. Jesus… 

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4 months ago
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MrWhite22
asked in Controllers and Music services
Recently Played permission

Most of the time when I open up the app I’m prompted that I need to sign in as the system owner, then enable “Recently Played”.  The app then seems to remember I’ve logged in (for a while), but forgets I’ve already enabled Recently Played, so I’m prompted to turn this on again. Anyone else seeing this issue?  It wasn’t a problem in the v16 app

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4 months ago
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Customer13Contributor I
asked in Controllers and Music services
Ray not registering

Need to de-register old Ray and get the new one to register. However, Sonos Customer ‘Support’ is non-existent. 

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4 months ago
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gmbardmanEnthusiast II
asked in Controllers and Music services
SONOS AND REGROUPING OF SPEAKERS

I have the library back and it is playing. Two questions:  Does anyone know why my speakers ungroup every day?  It is one occurrence per day and then crossfade turns off and i start the playlists again.  Does anyone know where Crossfade is in the new app_ I can find it for Amazon streaming but nor for the library.I despise the new interface but trying to muddle my way through it.

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4 months ago
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JustMy2CentsContributor I
posted in Controllers and Music services
New firmware update 16.2 (79153290) makes my system useless with Amazon Music Unlimited

Each playback stops after some (mostly 1-3) songs with failure connection to Amazon is lost or skips a lot of songs with error „incorrect format“.No such problems before update and no status message for Amazon on the Sonos board.When will this be fixed?

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4 months ago
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SRAVICHANDERContributor I
posted in Controllers and Music services
not connected post recent update

The app keeps saying “sign in as a the system owner”this problem has occurred post recent app update 

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4 months ago
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endolaneContributor I
asked in Controllers and Music services
New update. "Sonos controller failed to install. The rest of the update cannot continue." Windows 11

“Sonos controller failed to install”Why?????

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4 months ago
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