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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,403 Topics
  • 57,115 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8403 Topics
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bullerdContributor I
asked in Controllers and Music services
Music Library - add to end of queue now appears, but still isn't working. Home screen editing is not sticking.

I noticed that “Add to End of Queue” now appears in the context menu when browsing my music library, along with “Replace Queue”.  However. selecting “Add to End...” always fails and displays the message, “”Unable to add to end of queue”.  Note that “Replace Queue” does seem to work properly with my music library. On another note, editing my home screen to remove “Pinned Collections” that were created in the old controller are only temporarily deleted when I edit the home screen.  Closing the app and reopening it restore these collections (which are all podcasts).I wanted to make sure these were documented as a bugs, and not considered fixed.  I’m on controller version 80.04.05-release+20240702

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5 months ago
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Turn_it_upAvid Contributor I
asked in Controllers and Music services
Qobuz playlists

Qobuz “playlists” section no longer shows chosen playlists. It’s just blank in the new app. 

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5 months ago
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jjonesx86Trending Lyricist I
posted in Controllers and Music services
Sonos champion now unable to recommend the brand

I was a very early adopter and champion of Sonos. I’ve always loved the industrial design of the hardware, the ease of use from setup to daily use and the integration strength. I’ve got a house full of your products including two full home theaters and zones in almost every room. Your recent app updates have made things slower, harder to use and removed (or broke) key features. I’m an early adopter and willing to take some usability pain, but never felt I had to with Sonos.Ease of use was so strong with Sonos that for years, I’ve been buying my older parents Sonos equipment because of how much my Mom loves music. In my recent trip to see them over the 4th, they were at a loss with the most recent app usability. Complex, cluttered, hard to navigate with the same laggy response to things like volume that I’ve also experienced. I was embarrassed that a brand that I introduced them to, had failed to provide a usable, accessible product for them to use. In the short term, I was able to get

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5 months ago
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BevhContributor I
asked in Controllers and Music services
Loss of my iTunes library

Installed new app and it wiped out my iTunes library, how do I get it back to play on my SONOS system?

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5 months ago
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Jorge RamosContributor I
asked in Controllers and Music services
beam gen 2 error 1064 y error 1106!!!

Quiero terminar de configurar beam gen 2 y sale esos errores 1064 y 1106, por más que pongo la clave del wifi, reinicie beam, móvil y módem será defectuosa? Moderator Edit: Google Translate- I want to finish configuring beam gen 2 and those errors 1064 and 1106 appear, no matter how much I enter the wifi password, restart beam, will the mobile and modem be defective?

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5 months ago
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KevH79Contributor I
asked in Controllers and Music services
Spotify streaming skipping around like a damaged CD

When playing music through the app with Spotify as the provider, the music is frequently jumping and skipping.Very similar sound to a CD that is badly scratched.No response through the app also to move the track forward, the queue was showing as empty and no music found.

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K
5 months ago
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Turn_it_upAvid Contributor I
asked in Controllers and Music services
Spotify playlists and music library search

Currently, only a handful of Spotify playlists show through the sonos app. Will this be fixed in upcoming releases. There was not an arbitrary limit set on viewable playlists in the old app. When will the personal music library be searchable again? Thanks

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5 months ago
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CarlenContributor I
asked in Controllers and Music services
Adding Playlists

Sent by you:How to create a new playlist on Android phone for Sonos S1 version 11.14

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5 months ago
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LatortueContributor I
asked in Controllers and Music services
stations de radio grises dans mes sonos

Je n'Arrivée Plus à faire fonctionner certaines stations de radio qui apparaissent en grise et ne fonctionnent pas Moderator Note: - Translation using Google Translate I can no longer operate certain radio stations which appear gray and do not work

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5 months ago
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jjsj10Contributor II
asked in Controllers and Music services
Sonos Amps not registering - Crashing app

While trying to setup a new Sonos Amp in the new app, it won't register.  Then, you go to settings to manually register, and the app crashes….every time. App is current version and iphone running on latest IOS. This new app is absolutely horrible.  You made unnecessary changes to an app that was already easy to use and show customers how to use.  Completely unnecessary to overhaul this like they did.  If you want to give it a cosmetic refresh - fine, but this is just horrible.

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howardvw
5 months ago
dave77
dave77Headliner I
asked in Controllers and Music services
icons on music services and 'pin collection to home'

Why do we no longer get icons on some music services eg  Also, this option doesn't add anything to my homepage  

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5 months ago
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robkozContributor I
asked in Controllers and Music services
When is Sonos going to stop screwing with the app?!

I’ve had the Sonos Beam for 2 years and I love it. The Sonos app however has become a complete joke! Once you figure it out, they change it! Do the people at Sonos have ADHD?!? Can you either leave it alone or come out with an app that actually works and is easy to use?!I use the Sonos Beam for music using Sirius and with the latest app it’s very slow to load, gets stuck when trying to shut off. This latest version is AWFUL! Stop screwing around with it!

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5 months ago
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BetzyContributor I
asked in Controllers and Music services
queue button

Missing the button. Cannot add stations or music. Where did it go? And yes... I have the most updated version

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Corry P
5 months ago
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NaekyrEnthusiast II
asked in Controllers and Music services
Balance not working with stereo audio on Arc

I've got my system up to date and using the newest iPhone app and I have an Arc soundbar.The problem I have is that the balance slider on the app doesn't do anything; when I'm listening to stereo audio it doesn't matter which way I move the slide it doesn't change the audio output at all i I need the balance to work because the left side of my Arc is very close to a wall and the right is far; even after Trueplay tuning, the audio sounds about 30% to 40% louder on the left than right and I can't fix it because the balance feature in the app doesn't work please help 

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5 months ago
Mabrpr
MabrprContributor I
asked in Controllers and Music services
upgraded controller but services and content failed to load

I’ve received a message in my recently updated mobile controller app (iphone13) that some of the content has failed to load and to go to settings on phone. iPhone settings appear fine. Tried powering phone on and off. 

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Corry P
5 months ago
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WatchMcGruppContributor II
asked in Controllers and Music services
Relisten just blank in the app?

So Relisten is showing up completely blank in the app.  No band names appearing, and although there is a search bar, the search function does not apply to Relisten.  Any ideas?  Mods could you put a ticket in for this for a bug fix?  Screen shot below.  

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Corry P
5 months ago
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olistrutContributor II
asked in Controllers and Music services
Deezer integration - new app

Unfortunately, the integration of Deezer is still fundamentally broken in the new app. This is particularly bad when trying to play “top tracks” for an artist: Search for and click on artist brings up the artist page. Going into “top tracks” there is no way to start the full play list. You can only start individual songs after which playback stops. Each page in the flow also takes seconds to loadThe new app broke a lot of functionality, but seeing how even such basic functionality is broken for weeks is incredibly disappointing. This is not Deezer’s fault - things were working before the new software version. This is Sonos pushing an unfinished app. When can we expect this to be fixed?  

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Ken_Griffiths
5 months ago
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Rory LinehanContributor I
asked in Controllers and Music services
Cannot connect to Deezer - error message “something went wrong, try again later”

I have used Deezer for several years through Sonos but recently when trying to load Deezer through the Sonos app - it wont connect. I get an error message “something went wrong, try again later” I have disconnected Deezer and tried re-connecting via the Sonos app - same error message.

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5 months ago
AjTrek1
AjTrek1
posted in Controllers and Music services
Speculation: Why Doesn't Sonos Roll Back to The Previous App Before May, 2024

The following is not intended as an exoneration of Sonos. However I know some will take it as such. That being said let’s begin….People in this Community are questioning why Sonos doesn’t roll back to the app version prior to this new release. There is a plausible reason why that may not be possible. One of the two may shock you. However if it was the execution used to launch the app update...right or wrong “it is what is.”There are two ways to execute (push out) an update:COMMIT ROLLBACK Contingency PlanCOMMIT means exactly what you are probably thinking that when executed there is no going back. Of course, its execution typically means a high level of confidence and/or that any bug (for lack of a better term) can be fixed over an acceptable time frame. The time frame to correct the issues may not be inline with customer expectations; but information is published (when needed) to outline the time-to-resolution for clients. Companies will weigh the bottom-line affects and deem them acc

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Corry P
5 months ago
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MarkyBContributor I
posted in Controllers and Music services
Sonos app issues - tell the CEO

May I suggest that everyone that has issues after the recent app update should contact the CEO asking for an urgent resolution.CEO, Patrick Spence, at ceo@sonos.comYou may get a stock reply, like I did, but at least it will be registered.

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5 months ago
RiverRat47
RiverRat47Contributor I
asked in Controllers and Music services
Trouble managing my new Sonos Era 100

I’m trying to manage my account and it keeps saying I need to sign in as account owner? 

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Ken_Griffiths
5 months ago
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SeepSoakTrending Lyricist I
asked in Controllers and Music services
New Sonos App Update Broke Amp Subwoofer Control

Really trying to understand if I'm doing something wrong here. But before I updated to the new Sonos app, I had absolutely no problems until now.  The new Sonos app completely broke the subwoofer on/off & subwoofer volume control I had for my Sonos Amp. Luckily my subwoofer has a lot of controls on it and I'm able to adjust the volume and the phase control directly on the subwoofer, but I absolutely need to have the ability to control that important function on the app.  Does anyone else have an issue controlling the on/off and volume control of your subwoofer connected to the Sonos Amp?  

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5 months ago
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TobiDMJLContributor I
asked in Controllers and Music services
sonos app registration

My wife has an existing Sonos account. She deleted her app and wanted to re-install it now. When opening the app to re-connect she cannot approve the terms & conditions? What does she have to do?

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controlav
5 months ago
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Sgt832Contributor I
asked in Controllers and Music services
5 across

How can I get my albums to display 5 across 

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Bumper
5 months ago
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SeeshContributor I
asked in Controllers and Music services
Cannot add speakers to the new app.

Ever since the new app came out, it only retained my Playbar and Subwoofer. It wiped out my Roam SL, Play 1’s and Play 3. I cannot add them back at all. I have tried resetting the app, redownloading it, as well as factory restoring all the speakers I am trying to add back. My Roam SL will add to the system but then it doesn’t show up anywhere at all in the app. My Play 1’s and 3 will just not play the tone anymore to connect to the system. I am so beyond frustrated with this. Any ideas? Thanks in advance.

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5 months ago
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