Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,282 Topics
  • 22,252 Replies

3282 Topics

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bdekokContributor I
asked in Controllers and Music services

Big Sur and External HDD

Hi I’ve purchased a new Mac Mini with M1 and Big Sur.  I keep all my music on an external HDD.  This worked fine on my old Mac Pro running High Sierra (and still does).In Big Sur on the M1 Mini :iTunes uses the music library in ~\Users\[User Name]\Music\Music\Music Library.musiclibrary My actual music files are in \Volumes\Data\iTunes\Music, which is an external HDD titled “Data”.In the Sonos app, I added “My Music Folder” in “Music Library Settings”.  Seems to work, but when I attempt to play a playlist I get the following type of error message when I look into the console app://Mini Server/Music/Volumes/Data/iTunes/Music/Artist/Album/Song.mp3  failed. Error (404, 0x80000002) As you can see, there appears an error in the file name as it appears to concatenate the file location of the iTunes music library “//Mini Server/Music” and the actual location of the file “Volumes/Data/iTunes/Music/Artist/Album/Song.mp3”.  Naturally, there is no such path.  This issue does not exist when running

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James L.
2 years ago
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dlundellContributor I
asked in Controllers and Music services

Sonos alarm feature request / bug (in particular, when Sonos is used to play a music service)

My issue is about how Sonos alarms handle not being able to connect to a music service, which is that is falls back to the chime sound. Here’s why it’s a problem….In my case, I'm using Sonos boxes for the music in our coffee shops, via Soundtrack Your Brand, a commercial music service Sonos supports.What I've had happen a couple of times is when a music alarm starts, and Sonos isn't able to contact the server (for whatever reason), it defaults to the chime alarm. For a Sonos system playing the music in a store full of people, over multiple speakers, this is a serious problem, because it sounds to the customers like a smoke or fire alarm is going off.I understand why Sonos might default to the chime sound for individual users, but it should at least be an option to play nothing, for those who are using Sonos in a commercial setting.It would be a trivial setting along the lines of 'Don't play default alarm when unable to connect to the internet' I can’t think of a reason not to have it a

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James L.
2 years ago
biffta
bifftaHeadliner I
posted in Controllers and Music services

BBC “Newscast” podcast - access denied

I listen to podcasts via the Pocket Casts service and have had this added to my Sonos system for many months.In the last couple of days however, when I try to listen to the BBC’s “Newscast” podcasts I can download themin the Pocket Casts app but when I try to play them via my Sonos system, I get an “Access denied” message. Other podcasts are unaffected and play without a problem. I can listen to “Newscast” on my iPad directly using the Pocket Casts app but it is when I try to use Sonos to play these particular podcasts that I get the “Access denied” message.Any suggestions?  

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Airgetlam
2 years ago
Stuart_W
Stuart_WLocal Superstar
posted in Controllers and Music services

Sonos cannot play radio station - due to Sonos Radio requires re-authorisation

I have 2 issues with his situation. Firstly. I almost always start radio play from Sonos favourites. I simply get a message saying station cannot be played. I then navigate to Sonos Radio which tells me it has to re-authorise. So the message needs to change to tell me Sonos Radio needs re-authorising. Secondly. It seems to need re-authorising at least once a week or even more often. This is excessive

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T
2 years ago
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mgw100Contributor I
asked in Controllers and Music services

Genre filter in 'On This Mobile Device'

When I browse using the ‘On My Mobile Device’ option, the music isn’t showing up against the Genre filter. The correct Genres are listed but when select, I just get ‘No selections are available’. Selections are available under Album & Artist.I am using a Samsung Android phone and the S2 app. Any help much appreciated.

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James L.
2 years ago
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abRNContributor I
asked in Controllers and Music services

low volume with Pro-Ject T1 and sonos port

I have the Pro-Ject T1 turntable (built in preamp), Sonos port and Sonos Play:1 speakers. I have connected the turntable to the Sonos port and the port source level on the app is at high (level 10) and the volume on my Sonos app is allll the way up at the highest level. The sound from my speakers is medium low at best. How do I get louder sound? 

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G
2 years ago
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ArcherContributor I
asked in Controllers and Music services

Sonos app disconnects from system

Hi there We have 4 Sonos 1 and recently added a roam toour system. In the past few weeks the app has kept losing our system and requires resetting. it repeatedly drops and seems to happen within a few hours of reestablishing. It’s pretty much left the system unusable To get the system working again we have to switch our WiFi hub (BT) off and then in again and it eventually appears Nothing much has happened that may impact this but we have recently added TP-Link Powerline (I think what they essentially do is plug into your router and then you plug in elsewhere and can run internet off an Ethernet cable - needed to do this to get WiFi in our garage).We have tried repeatedly to reestablish but the only way it fixes is as described above Any help or advice welcomed.

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Airgetlam
2 years ago
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TrevoriumContributor I
posted in Controllers and Music services

Sonos and Qobuz

Yesterday almost all my saved Qobuz playlists disappeared when accessing Qobuz through Sonos and about 8 new playlists appeared that I had never saved and can’t delete what happened and how can I fix it and stop it happening again?

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Xander P
2 years ago
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Christian G.Contributor I
posted in Controllers and Music services

The group volume modifies the individual volumes.

Bonjour everybody,It seems it's an old subject but Never sold.When you have a group of several items, in exemple 1 pair play1 and 1 Beam, sometime you have to adjust volume of one item stronger and you want to keep it like that if course.But After that, when you adjust the entire group volume a few times, all the individual volume settings are reset at the same level n'y the système…It's really annoying, Sonos does not seem concerned by this subject, I would really appeciate comments from thé community, met Also ? Solution ?…Thank you, have a good fait !Christian

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K
2 years ago
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louisetTrending Lyricist I
asked in Controllers and Music services

Unable to play podcast "This American Life"

I am getting an error when playing the This American Life podcast to SONOS using either Pocket Casts or Tunein.  The error message is:“Unable to play “episode title”.  The song is not encoded correctly.”This error occurs when I try to either fast forward or restart a podcast.  If I play the podcast from the beginning without stopping I do not get the error and it plays correctly. The error does not occur when I play the podcast on other bluetooth speakers. I do not get the error from any other podcast.  I have only started getting this error in recent weeks. I get the error when I play the podcast from my iPad or my android phone.  I get the error on all episodes, even those I have played in the past. I have unsubscribed and re-subscribed.  I have deleted and then downloaded episodes again.  But the problem persists. This is a very specific and odd problem and I am hoping someone might have a suggestions on how to fix this. 

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N
2 years ago
xerky
xerkyContributor I
posted in Controllers and Music services

Sonos playlists missing in new S2 app for Android.

Sonos playlists missing in new S2 app for Android

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M
2 years ago
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great_stussyContributor I
posted in Controllers and Music services

SONOS RADIO - Can't find french channel FREQUENCE 3

Hello,I want to stop using TuneIn for my radios stations because the service is using ads before playing the music. Its very annoying for the morning alarm…The new Sonos Radio service seams really good and without ads, the universal search finds my station but when setting an alarm there is no universal search, you must find by browsing ALL the categories.So my question is, where can i find Frequence 3 ?I did not find it under France, Ile de France, i cannot browse all the regions and cities !! Thank you for the help. Julien

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2 years ago
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ManuMacContributor I
asked in Controllers and Music services

Some tracks on my Sonos playlist are skipped!

Hi there,I noticed some tracks on a Sonos Playlist I created some years ago can’t be played anymore. The player would skip them and go directly to next track. I never encountered this issue before. I have my tracks on my personal server which is connected to my Wi-Fi router and my Connect system is also connected to this router. The playlist was created some years ago, before Sonos started to mess up with different controllers. My controller is now called S1. S2, apparently, is not compatible with my Connect. Though I have also a black Amp that would be compatible with S2  but I don’t want to use 2 different controllersOn the other end when I go to directly to my music library and play the tracks directly, outside the playlist, there are no issues.

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Corry P
2 years ago
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RJC2Contributor I
asked in Controllers and Music services

Sonos seems to be getting harder to install, app is less reliable and S2 is a step back

I was a big fan and as I have added to the devices it has become harder to install. The app and the Arc keep forgetting each other and have to go thru a list of questions that show me the Arc then it says not found. The iPhone app does not stay active when the screen times out. Have to log back on the iPhone to mute or unmute it is just easier to use the TV controller. The Arc can not be controlled by the Virgin controller. I will not be buying any more Sonos devices as the whole system has become cumbersome and slow and unreliable.Even registration for this forum asks questions which I answered but the username was not unique and I had to answer them again and then again because I did not acknowledge the terms. It seems unlikely that any of my choices would have changed I. The 5 seconds between attempts. Do they not test S2 and the registration process with real users.

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Corry P
2 years ago
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captainknutAvid Contributor I
asked in Controllers and Music services

Volume normalisation on Sonos?

I just noticed that my Sonos system adjusts the volume automatically between loud and quiet songs. I haven’t noticed this before. It is extremely annoying, and especially noticeable when I play an album where the songs run into each other. The system also inserts a little gap between the songs. ALSO extremely annoying. I tried playing the same music files on another player, and there is no difference in the volume and no gap between the songs on that player, so it’s not the files that are ripped that way, it is the Sonos system that plays around with the volume. Like I said, I’ve never noticed it before. What has happened? Where do I turn it off?

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C
2 years ago
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yearofthebeatContributor I
posted in Controllers and Music services

Was I hacked? Email address changed without my permission.

Hey there, a few days ago I received an email from Sonos asking if I changed my email address to one I’d never seen before. My system is new and I’m the only one who’s owned it, so (reading into other threads here) I don’t know how this email address could’ve landed in my system. I called Sonos today and the tech helped me transfer the system back to my original email, but we’re still clueless how this happened, and I’m concerned there’s a wider issue. Oddly (no idea if it was related), earlier the same day I received a phone call from an “Apple rep,” which turned out to be part of the “iCloud breach” phone scam. I realized this after a few minutes on the call and hadn’t given the caller any information. Still, the timing of the change on my Sonos account to an email I’ve never heard of has me concerned. Anyone else experienced this?

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Corry P
2 years ago
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hradjyContributor I
asked in Controllers and Music services

Music library on MacBook Pro NOT accessible

I have successfully installed my new device ‘Connect’ (Serial No. D102 1909CP *redacted*), and it is working well. On my Apple iPad, I can stream music from different radio stations to my amplifier and loudspeakers. However, my music library is on my Apple MacBook Pro, but I cannot play any music from my music library. Sonos website says ‘install the MacOs app, then …’. But on the Apple store there is NO MacOs app to download. Can you please help by telling me what to do to play music from my MacBook Library? With advanced thanks, Hamid Radjy

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H
2 years ago
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davidmain206Contributor I
asked in Controllers and Music services

Qobuz not an option in app

I signed up for Qobuz but it's not showing up as an option for streaming services in my S2 app. Help!

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Airgetlam
2 years ago
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Chasz99Contributor I
asked in Controllers and Music services

Tidal now displays “MASTER” - does SONOS now support MQA?

I just noticed that Tidal displays “MASTER” now on MQA tracks where before it would kick down to “HIFI” - has SONAS started supporting MQA?     my understanding before was that even if you were playing the master quality music, it would downgrade to hifi and this was reflected in the display.  What changed?  Audio Quality or just the display? i have two gen 2 Play 5s with the sub in my office.  I enjoy the sound 😁   Thank you for any input!!!

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ratty
2 years ago
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BwhitakerContributor I
posted in Controllers and Music services

Issues with Amazon Music

Hello Amazon music suddenly stopped working on my Sonos Arc.  I get the attached error message.  I am definitely not using Amazon Music on any other devices.  Any one else ever have this issue?     

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G
2 years ago
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seppe_ovinkContributor I
asked in Controllers and Music services

No selections are available

I was unable to reach my NAS’ music library. A couple of days it played music without any problems. So I resorted all my files; did a restart and my also I got the required updates, but still it says that there are ‘no selections are available. My MacBook does not have any problems to see all the folders though.Are there any tips?

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Stanley_4
2 years ago
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welshmanofsteelContributor I
posted in Controllers and Music services

The dinosaur SONOS refuses to connect to cutting edge NAS

I have  searched the various  posts gogin back to 2017. Current SONOS app is unable to connect to True NAS.Steps taken to remove the problemSet up dedicated user on TrueNas for sonos enabled SMB1 CIF server on WIndows 10 Removed SMB2/3 on freeNas (and then reinstated) Given full permissions on the  mount pint (Plex) via True NAS ACLSteps I will not be takingReinstalling windows Creating a “sonos” user on windowsIf anyone has experienced similar issues and has a working solution based on the facts above  I would be glad to hear it. Please do not ask a plethroa of “fact finding” questions  about other services /users connecting to the TrueNAs mount point /datapool - they can. This is a SONOS specific issue which the tech guys consider is beneath their attention. 

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M
2 years ago
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daveyboy31Contributor I
asked in Controllers and Music services

Sonos Radio keeps dropping

I have a pair of Play 1s. In the last few weeks, the connection to Sonos Radio and TuneIn keeps dropping to the point it is now unusable. I only play one station . I could spend 10 mins trying to get it to the play on one or the other and it will play for a while then drop out and then same again. It’s infuriating! Anyone know how to fix this? Thanks

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H
2 years ago
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Thorium PrimeTrending Lyricist I
asked in Controllers and Music services

Spotify with Sonos controlled from App

So I have been using the free version of Spotify with Sonos for some time, and decided to go for Spotify premium. Before I upgraded I tested that Spotify app as a free user, and was happy with the ability to control/cast to Sonos directly from the app. But after upgrading to premium it started failing. Has anyone experienced something similar? Controlling Sonos from Spotify:Shortly after upgrade to a family plan I was no longer able to successfully cast to Sonos, my devices will show up, but there is either just silence (while the app shows it is playing), or simply a failure to connect. After a connection failure the Sonos speaker will (strangely enough) start playing whatever was the last music/service it played. Weird. Sonos devices (Play 1 and Move) will however reliably show up in the connect list. This behaviour is consistent from both Android app (tested from two devices) and from the PC app. I have removed the Spotify service and reinstalled in the Sonos app several times. Have

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Corry P
2 years ago
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aec238Contributor I
asked in Controllers and Music services

Play/shuffle Apple Music Recently Added Playlist

Is this still an issue? Sonos should please figure out a way to play a recently added playlist continuously without splitting them up by albums, where we have to continuously go on the phone and pick the next song. This is quite trivial and seems like should be a simple fix. If the Playbar I bought 3 months ago can’t update to have Airplay then the least they could do is make it possible to play a playlist continuously...Has anyone figured this out yet? Thanks!

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James L.
2 years ago
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