Whenever I return home or after a period of time not using system sonos app will not load the system u til I turn wifi off and on again on my phone. Any ideas as to why this would happen and how to fix?
Answer
App cant load system without turning wifi on and off on phone
Best answer by AjTrek1
OK...assuming there are no VPN’s active on your phone and/or it’s not a work phone administered by your employer here are a few suggestions:
- Make sure the iOS is up-to date (18.1.1)
- Make sure the Sonos App is up-to date (80.12.02 or 80.12.03) *
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings **
- Go to Settings > Apps > Search for Sonos: Turn on the Options/Settings below:
* What shows here may differ from what shows on your iPhone ergo 80.12.03
** You’ll have to re-enter your Wi-Fi credentials
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What phone are you using; iPhone or Android?
Is the phone automatically connecting to your home WiFi and using it as the preferrred (over mobile-data) network?
Any VPN or the like on the phone?
OK...assuming there are no VPN’s active on your phone and/or it’s not a work phone administered by your employer here are a few suggestions:
- Make sure the iOS is up-to date (18.1.1)
- Make sure the Sonos App is up-to date (80.12.02 or 80.12.03) *
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings **
- Go to Settings > Apps > Search for Sonos: Turn on the Options/Settings below:
* What shows here may differ from what shows on your iPhone ergo 80.12.03
** You’ll have to re-enter your Wi-Fi credentials
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