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Hi Everyone, after another half day or more with Sonos Support (they tried but could not solve the problem of the again missing iTunes Library after the latest update), I thought I found a fix. Apparently, the computer's name should not include any hyphens for the official work around provided by Sonos. That was the only fix in my case to at least connecting, after receiving all sorts of 913, 1002, access denied errors when trying to re-add the Music Library on Sonoma, which had been broken after the most recent update.

But then, after the library was indexing and updating, after a while an error message popped up that said that the location where the library was, is no longer available???When  nothing was moved and everything works on my Mac in the Music app. And the whole library disappeared from Sonos again. 

It is a riddle to me how an app can be created that only can “connect” to a local file and folder when a Windows sharing environment is enabled. To me, that does not look like a proper Mac programming at all. And how can a work around be provided by the company as a proper solution? And how can a CEO then state that the shortcomings have been fixed? The newest update also broke the Airplay environment in Sonoma, with the speakers now only being visible in the Sonos App, but no longer in the Mac system preferences and sound settings (or just randomly, one out of three, sometimes two, or none at all).

And on my Samsung, the app is still not recognized as Music app, with the volume buttons only working when the app is open, etc. No album artwork anyways. There is no fix, there are only work arounds that users have to come up with. And they have to tweak a lot of user settings to just make this one app work. I do not think that this meets any programming standards at all. New software engineers should have been hired to make this “new” app work. All the forums are full of examples of what dos not work. and the support lines get busy after each update. Seriously?

So, again, who knows a fix, and has another work around to an already existing work around??? Please? Otherwise, I will give up for good.

Hello ​@mhd, welcome back!

I am sorry to hear about the issues you’ve been facing with your Music Library on Sonos.

I had a look internally and was able to find an escalated case, on which you will receive a response soon.

Thank you for the feedback in regards to the Sonos App and for your post here.


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