Hello
I use SONOS S2 on my PC (Windows 11).
For some time now I have noticed a high frequency refresh (1 to 2 times per second) of the central part of the screen where the current playback (at the top of the screen) and the current list (at the bottom of the screen) are displayed, which makes it very difficult, if not impossible, to scroll through the list to select a title, because each time it refreshes the list display returns to the top of the list. For the same reason I can no longer access the options (play the song, delete the song, info & option)
I reset the SONOS S2 software, I uninstalled and reinstalled SONOS S2 but the problem persists. I have 2 other PCs in Windows 10 and the problem is the same.
I have no problem with my phone (SAMSUNG S21).
Has anyone already encountered this problem? How can I resolve this anomaly?
Hi
Sorry to hear that you’re having issues with the desktop controller. I’ve had a look around our internal information but there isn’t anything regarding the issue you’re describing.
I would’ve assumed it was a firewall or install issue if it wasn’t happening across multiple different devices. The only other cause I could think of would be a network issue with the Windows devices; I doubt that would cause the issue you’re having with the app, but it’s a possibility.
Since it’s happening with multiple devices and seems like you can replicate it, it would be best for you to reach out to our support team as they have the necessary tools to remote into your system to see what’s causing this and find a resolution.
Hello Jamie
Thank you for taking my request into account.
Is it possible that this problem is related to my playlists (Rock, Boogie, Jazz...)?
I have very little classical music (1 playlist of 20 tracks).
In "Sonos Playlists":
I have about 50 playlists, each with 5 to 10 tracks and 1 playlist of 3600 tracks. These playlists were created gradually from tracks retrieved from Spotify from tracks selected on Spotify's "Discover weekly" playlist.
In "Music Library":
I have access to playlists on my Synology NAS server (8000 tracks).
In "Windows Media":
I have access to playlists on my PC (8000 tracks), the same as on my Synology NAS server.
Waiting for your analysis about playlists.
Best regards.
I’m curious as to what Sonos Support said, when you called them directly to discuss it, as recommended by
Je suis curieux de savoir ce que l'assistance Sonos a dit lorsque vous les avez appelés directement pour en discuter, comme recommandé par @Jamie A.
I called SONOS support. I informed SONOS support that I was using an internet box with a 5 GHz wifi network at 300 Mbps. Support asked me to switch to my 2.4 GHz wifi network at 8 Mbps. The problem seemed to be resolved, but it is back.
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