Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,317 Topics
  • 22,469 Replies

3317 Topics

M
msppiperContributor I
posted in Controllers and Music services

Unable to play Pandora access is denied.

Every day I am receiving the Sonos App errror message on my iPhone of “Unable to play Pandora access is denied”.  Each day I have to re-athorize my Pandora account to correct this issue.  Can SONOS please tell me why I have to re-authorize every day, this is such a hassle.

10
Airgetlam
2 years ago
M
M5FansContributor I
posted in Controllers and Music services

Apple music library

Just upgraded my Mac and Sonos can no longer play my music on the Mac, says it is incorrectly coded! I’ve managed the library and it’s giving an error on importing playlists from iTunes too.  has anyone seen this and has a fix? Thanks 

1
G
2 years ago
G
GelebrownContributor I
asked in Controllers and Music services

Pandora reauthorization

Every time I use Pandora on my Sonos system, it requires me to re-authorize my account. I have deleted and reinstalled the app.Nothing seems to solve this issue. Can you please help resolve this issue?

12
S
2 years ago
J
jeremyrwcContributor I
posted in Controllers and Music services

Can't add apple playlist to a sonos playlist

For years I have had issues with larger playlists, between 2500 and under 10000 songs and still have not had any solutions from Sonos support. This became a problem after an update years ago and never was fixed.  Fast forward to now, and using the latest equipment like the Move, the system still chokes when trying to load an Apple Music playlist. When trying to play the playlist, I usually receive a 1002 error. Sometimes after a couple minutes, the music becomes available. When trying to add the playlist to a Sonos playlist, I get another error of unable to add music.  The answers I get from support have always been ridiculous: reboot, reconnect, disconnect, it’s your network’s fault….blah blah blah. But I have some very complex and demanding media systems running on my network, and they all work fine. The only thing that chokes, EVER, is Sonos. Will they ever resolver this issue?

2
J
2 years ago
K
Katie012060Contributor I
posted in Controllers and Music services

trouble with my sonos

Hello,I’ve had my Sonos for about four years and they’ve been working fine and I love them. I have had trouble with the app which my partner set up. He couldn’t remember his password so I set up my own and transferred them over to mine. I’m having trouble connecting them. I plugged them into my Wi-Fi and I connected them but As soon as I take the internet cable out they both disconnect. I have googled it and it says to set them up to wireless. I’ve gone on my network on the app and it doesn’t say anything about making them wireless. There is 3 wireless channels I’ve tried them all and as soon as I disconnect from the Internet they disappear from my app. I have been using these Sonos wireless for years so I know that they do work wirelessly. My partner can’t remember how he set them up so I’m really struggling To know what to do. It’s a lot Of money to waste if I can’t fix them. Please please help with any information that may help. Thank you

8
Ken_Griffiths
2 years ago
S
Smarchand123Contributor I
asked in Controllers and Music services

Music library indexation issue (Unknow error) after upgrade IOS Big sur from 11.2.3 to 11.3

Anyone else experiencing indexation issue with music library (unknown error) after upgrading iMac from Big Sur 11.2.3 to 11.3?  When trying to play music will get music not properly coded.  Was working perfectly fine with Big Sur 11.2.3.

2
Corry P
2 years ago
R
Rob EContributor I
asked in Controllers and Music services

YouTube Music not listing full library

Hi, I’ve recently switched over to YouTube music as Google are closing Play Music but an having issues accessing my full library through the Sonos Desktop or Mobile app. Both the Artist & Albums listings are truncated. When I access them as follows: YouTube Music →  Library → Albums → Uploads (only lists down to albums starting with ‘R’, everything after unavailable.) YouTube Music →  Library → Artists → Uploads (only lists down to artists starting with ‘J’, everything after unavailable.) Does anyone else have this issue? Anything I can do to get Sonos to let me browse my Full Catalog again like I could with Play Music? Cheers!

87
A
2 years ago
M
Mr Omneo
posted in Controllers and Music services

Last.fm - Scrobbling has stopped

The last.fm scrobbling has stopped functioning via Sonos, the last recorded instance was 18 April.  I have tried the last.fm support site but they say there is no issue from their end.  It has often stopped and restarted since round November 2020 but usually it has been no longer than 3 or 4 days. I listen to Spotify, Bandcamp, Mixcloud, files on my NAS, and several other streaming services and none of them are registering.  Just wondered if there was a known issue.

7
M
2 years ago
S
shaggy68Contributor I
asked in Controllers and Music services

unable to add pandora

I was having issues with Pandora and Apple music. I deleted the pandora account to try re-adding it. Now I get an unable to add pandora account after the pandora web site says everything is good. I’ve reset my router this morning. I just want to ******* stream music on this system I’ve spent way too much money on. Moderation note: removed offensive language

2
S
2 years ago
S
ShylocContributor I
asked in Controllers and Music services

Upgraded device on the website in error

Hi,  I hit upgrade on my recently purchased but used connect on the website in error. Now the device doesn’t show in my system. Can this be rolled back at all, its playing with my OCD. Thanks very much

1
James L.
2 years ago
B
bdekokContributor I
asked in Controllers and Music services

Big Sur and External HDD

Hi I’ve purchased a new Mac Mini with M1 and Big Sur.  I keep all my music on an external HDD.  This worked fine on my old Mac Pro running High Sierra (and still does).In Big Sur on the M1 Mini :iTunes uses the music library in ~\Users\[User Name]\Music\Music\Music Library.musiclibrary My actual music files are in \Volumes\Data\iTunes\Music, which is an external HDD titled “Data”.In the Sonos app, I added “My Music Folder” in “Music Library Settings”.  Seems to work, but when I attempt to play a playlist I get the following type of error message when I look into the console app://Mini Server/Music/Volumes/Data/iTunes/Music/Artist/Album/Song.mp3  failed. Error (404, 0x80000002) As you can see, there appears an error in the file name as it appears to concatenate the file location of the iTunes music library “//Mini Server/Music” and the actual location of the file “Volumes/Data/iTunes/Music/Artist/Album/Song.mp3”.  Naturally, there is no such path.  This issue does not exist when running

1
James L.
2 years ago
D
dlundellContributor I
asked in Controllers and Music services

Sonos alarm feature request / bug (in particular, when Sonos is used to play a music service)

My issue is about how Sonos alarms handle not being able to connect to a music service, which is that is falls back to the chime sound. Here’s why it’s a problem….In my case, I'm using Sonos boxes for the music in our coffee shops, via Soundtrack Your Brand, a commercial music service Sonos supports.What I've had happen a couple of times is when a music alarm starts, and Sonos isn't able to contact the server (for whatever reason), it defaults to the chime alarm. For a Sonos system playing the music in a store full of people, over multiple speakers, this is a serious problem, because it sounds to the customers like a smoke or fire alarm is going off.I understand why Sonos might default to the chime sound for individual users, but it should at least be an option to play nothing, for those who are using Sonos in a commercial setting.It would be a trivial setting along the lines of 'Don't play default alarm when unable to connect to the internet' I can’t think of a reason not to have it a

1
James L.
2 years ago
biffta
bifftaHeadliner I
posted in Controllers and Music services

BBC “Newscast” podcast - access denied

I listen to podcasts via the Pocket Casts service and have had this added to my Sonos system for many months.In the last couple of days however, when I try to listen to the BBC’s “Newscast” podcasts I can download themin the Pocket Casts app but when I try to play them via my Sonos system, I get an “Access denied” message. Other podcasts are unaffected and play without a problem. I can listen to “Newscast” on my iPad directly using the Pocket Casts app but it is when I try to use Sonos to play these particular podcasts that I get the “Access denied” message.Any suggestions?  

7
Airgetlam
2 years ago
Stuart_W
Stuart_WWorld-Class Superstar
posted in Controllers and Music services

Sonos cannot play radio station - due to Sonos Radio requires re-authorisation

I have 2 issues with his situation. Firstly. I almost always start radio play from Sonos favourites. I simply get a message saying station cannot be played. I then navigate to Sonos Radio which tells me it has to re-authorise. So the message needs to change to tell me Sonos Radio needs re-authorising. Secondly. It seems to need re-authorising at least once a week or even more often. This is excessive

10
T
2 years ago
M
mgw100Contributor I
asked in Controllers and Music services

Genre filter in 'On This Mobile Device'

When I browse using the ‘On My Mobile Device’ option, the music isn’t showing up against the Genre filter. The correct Genres are listed but when select, I just get ‘No selections are available’. Selections are available under Album & Artist.I am using a Samsung Android phone and the S2 app. Any help much appreciated.

1
James L.
2 years ago
A
abRNContributor I
asked in Controllers and Music services

low volume with Pro-Ject T1 and sonos port

I have the Pro-Ject T1 turntable (built in preamp), Sonos port and Sonos Play:1 speakers. I have connected the turntable to the Sonos port and the port source level on the app is at high (level 10) and the volume on my Sonos app is allll the way up at the highest level. The sound from my speakers is medium low at best. How do I get louder sound? 

1
G
2 years ago
A
ArcherContributor I
asked in Controllers and Music services

Sonos app disconnects from system

Hi there We have 4 Sonos 1 and recently added a roam toour system. In the past few weeks the app has kept losing our system and requires resetting. it repeatedly drops and seems to happen within a few hours of reestablishing. It’s pretty much left the system unusable To get the system working again we have to switch our WiFi hub (BT) off and then in again and it eventually appears Nothing much has happened that may impact this but we have recently added TP-Link Powerline (I think what they essentially do is plug into your router and then you plug in elsewhere and can run internet off an Ethernet cable - needed to do this to get WiFi in our garage).We have tried repeatedly to reestablish but the only way it fixes is as described above Any help or advice welcomed.

1
Airgetlam
2 years ago
T
TrevoriumContributor I
posted in Controllers and Music services

Sonos and Qobuz

Yesterday almost all my saved Qobuz playlists disappeared when accessing Qobuz through Sonos and about 8 new playlists appeared that I had never saved and can’t delete what happened and how can I fix it and stop it happening again?

1
Xander P
2 years ago
C
Christian G.Contributor I
posted in Controllers and Music services

The group volume modifies the individual volumes.

Bonjour everybody,It seems it's an old subject but Never sold.When you have a group of several items, in exemple 1 pair play1 and 1 Beam, sometime you have to adjust volume of one item stronger and you want to keep it like that if course.But After that, when you adjust the entire group volume a few times, all the individual volume settings are reset at the same level n'y the système…It's really annoying, Sonos does not seem concerned by this subject, I would really appeciate comments from thé community, met Also ? Solution ?…Thank you, have a good fait !Christian

3
K
2 years ago
L
louisetTrending Lyricist I
asked in Controllers and Music services

Unable to play podcast "This American Life"

I am getting an error when playing the This American Life podcast to SONOS using either Pocket Casts or Tunein.  The error message is:“Unable to play “episode title”.  The song is not encoded correctly.”This error occurs when I try to either fast forward or restart a podcast.  If I play the podcast from the beginning without stopping I do not get the error and it plays correctly. The error does not occur when I play the podcast on other bluetooth speakers. I do not get the error from any other podcast.  I have only started getting this error in recent weeks. I get the error when I play the podcast from my iPad or my android phone.  I get the error on all episodes, even those I have played in the past. I have unsubscribed and re-subscribed.  I have deleted and then downloaded episodes again.  But the problem persists. This is a very specific and odd problem and I am hoping someone might have a suggestions on how to fix this. 

15
N
2 years ago
xerky
xerkyContributor I
posted in Controllers and Music services

Sonos playlists missing in new S2 app for Android.

Sonos playlists missing in new S2 app for Android

21
M
2 years ago
G
great_stussyContributor I
posted in Controllers and Music services

SONOS RADIO - Can't find french channel FREQUENCE 3

Hello,I want to stop using TuneIn for my radios stations because the service is using ads before playing the music. Its very annoying for the morning alarm…The new Sonos Radio service seams really good and without ads, the universal search finds my station but when setting an alarm there is no universal search, you must find by browsing ALL the categories.So my question is, where can i find Frequence 3 ?I did not find it under France, Ile de France, i cannot browse all the regions and cities !! Thank you for the help. Julien

2
G
2 years ago
M
ManuMacContributor I
asked in Controllers and Music services

Some tracks on my Sonos playlist are skipped!

Hi there,I noticed some tracks on a Sonos Playlist I created some years ago can’t be played anymore. The player would skip them and go directly to next track. I never encountered this issue before. I have my tracks on my personal server which is connected to my Wi-Fi router and my Connect system is also connected to this router. The playlist was created some years ago, before Sonos started to mess up with different controllers. My controller is now called S1. S2, apparently, is not compatible with my Connect. Though I have also a black Amp that would be compatible with S2  but I don’t want to use 2 different controllersOn the other end when I go to directly to my music library and play the tracks directly, outside the playlist, there are no issues.

12
Corry P
2 years ago
R
RJC2Contributor I
asked in Controllers and Music services

Sonos seems to be getting harder to install, app is less reliable and S2 is a step back

I was a big fan and as I have added to the devices it has become harder to install. The app and the Arc keep forgetting each other and have to go thru a list of questions that show me the Arc then it says not found. The iPhone app does not stay active when the screen times out. Have to log back on the iPhone to mute or unmute it is just easier to use the TV controller. The Arc can not be controlled by the Virgin controller. I will not be buying any more Sonos devices as the whole system has become cumbersome and slow and unreliable.Even registration for this forum asks questions which I answered but the username was not unique and I had to answer them again and then again because I did not acknowledge the terms. It seems unlikely that any of my choices would have changed I. The 5 seconds between attempts. Do they not test S2 and the registration process with real users.

4
Corry P
2 years ago
C
captainknutAvid Contributor I
asked in Controllers and Music services

Volume normalisation on Sonos?

I just noticed that my Sonos system adjusts the volume automatically between loud and quiet songs. I haven’t noticed this before. It is extremely annoying, and especially noticeable when I play an album where the songs run into each other. The system also inserts a little gap between the songs. ALSO extremely annoying. I tried playing the same music files on another player, and there is no difference in the volume and no gap between the songs on that player, so it’s not the files that are ripped that way, it is the Sonos system that plays around with the volume. Like I said, I’ve never noticed it before. What has happened? Where do I turn it off?

27
C
2 years ago

Let's talk business

Take the survey

Take the survey and you could join the Sonos Professional Sounding Board, an exclusive online research community.

Members have the opportunity to participate in discussions, surveys, focus groups and more. You’ll be rewarded for your time and efforts with points that can be exchanged for rewards, plus you’ll have the chance to win Sonos product and swag!

Terms & ConditionsCookie settings