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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,115 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8403 Topics
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ChrisJCTrending Lyricist I
posted in Controllers and Music services
I've rolled back to version 16.1

The new app is an unmitigated disaster. I think on that everyone seems to be agreeing.I’ve now rolled back to the previous version on my Android phone. Its a bit of a fiddle but can be done. Its definitely worth doing. It suggest others who are frustrated with the new version do the same.

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K
5 months ago
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gmendenhContributor II
asked in Controllers and Music services
Sonos cannot index USB drive on TP-Link Router

Is this problem still on the SONOS software team’s bug list to be resolved?  Has any progress been made? Prior thread below.Sonos cannot connect to USB drive on TP-Link router 5 months ago 11 replies 295 viewsG   gmendenh Contributor II 5 repliesCannot share USB audio files with SONOS v2 systemModel: TP-Link Archer C8  Hardware Version: V3Firmware Version: 1.1.3 Build 20220510 rel.32759(5553)The USB drive plugged into the Archer C8 shows it is active in the Archer C8 advanced USB settings.  All files are shared with no login required.The network address is:  \\192.168.1.1\sda1\USB_MusicWindows explorer can find the music files OK and can play them,  but the SONOS v2 system cannot access the music library.Sonos initially connects to the USB drive at the network address entered, but gives the error message below after about 10 seconds.I have worked extensively with SONOS customer support, but they were unable to resolve this problem.  SONOS suspects a problem with the TP-Link Archer C

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Ken_Griffiths
5 months ago
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robolabEnthusiast II
asked in Controllers and Music services
I want a refund

The latest update has nuked functionality, I can barely use this thing. It’s bad and wrong on every level.I have:7 Sonos Ones 1 Sonos Move 1 Sonos Beam 1 Sonos Playbar 1 Sonos SubI want a refund for all of these devices. I don’t want to be a part of the Sonos ecosystem anymore. You’ve lost a customer.

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5 months ago
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MariaM2024Contributor I
asked in Controllers and Music services
my Sonos are disappearing constantly, what can i do to reconnect?

I was using my two speakers until one night when I they disappeared.i have tried everything to reconnect, I am spending hours doing this, is a constant problem.  I am regretting so much having acquired these products.Can anyone help me to resolve the problem?

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controlav
5 months ago
pwt
pwtVirtuoso
asked in Controllers and Music services
New iOS App: Where are My Missing Services?

The following connected services are present and functional from within the macOS desktop app, but are nowhere to be seen in the iOS/iPadOS apps:Pocket Casts Radio Paradise Radioplayer SoundCloud Plex Audible Amazon MusicThe following services are present in the iOS/iPadOS apps, as well as the desktop app.Apple Music BBC Sounds Sonos Radio Spotify TuneInWhere are my missing seven services?

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5 months ago
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User897954Contributor I
asked in Controllers and Music services
New SONOS App, Failure to play/queue full CD in some, repeatable, circumstances.

I keep my music on a NAS, I have a strange problem using the new App.My apologies for the length of this post – it is an odd problem.:I go to Music Library.  I am offered Artists; Albums etc., down to Folders.My Folders, set up on the NAS are – Spoken Word/Books/Plays;  Classical;  Pop.So I want to play say “Blood On The Tracks, Bob Dylan” the whole albumIf I go in through Artists – Bob Dylan – Blood On The Tracks I get to the album and can Play All of it.  (I can also select individual tracks).It is the same if I go through Albums – Blood On The Tracks.  Again I have the option of playing either the whole album or individual tracks.  Again the queue is filled and editable.This is as it used to be.If however I go through Folders – Pop – Bob Dylan – Blood On The Tracks I am not able to play the whole album, I can only select and play one track.  I cannot add tracks to the queue, there is just the one track in the queue.Painful as I have always (up until the latest App) accessed my Libra

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Schlumpf
5 months ago
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micklordAvid Contributor I
asked in Controllers and Music services
Stingray music not playing on Sonos

When I click on the Stingray Music service, nowadays it just shows some text about Stingray but there's no music, no channels, nothing. Is it just my system? Do I need to reinstall the service?

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5 months ago
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gildorContributor I
asked in Controllers and Music services
Play from Apple music.

I have a Sonos Beam gen 2 and 2 x ERA 300.When I play music from Apple music, most of the time it doesn't finish the song, but skips to the next one.The problem started with the new Sonos app. Until then, there was no problem.When I look at the network activity, when it caches a song at the beginning, it plays it without a problem - all of it. If it doesn't cache, it doesn't play it all.The network is fine, it's a fibre connection and for testing I turned off all devices on the network. Could you please advise? 

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Ken_Griffiths
5 months ago
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ZeeSonoContributor I
asked in Controllers and Music services
Sonos Beam 2 or IOS app issue

I did load the latest FW today but I have not had a chance to see what happens. After that last major IOS app update in May or so I keep losing the settings. All EQ settings, height & voice enhance all go back to 0 or drop out of my preferred settings. Last month I did a hard factory reset and it seemed better however it started again.What is odd is I can leave my place and lose WIFI, come back and everything is fine. When I’m at home and don’t go anywhere sometimes the settings reset themselves to 0 again. Very puzzling.                             

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Z
5 months ago
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Bike BoyContributor I
posted in Controllers and Music services
New SONOS android app

This New App does not allow me to go into System Settings to change surround , bass  treble , sub settings,  tv, music , etc etc.Before with old app it was easy. Finally it is asking me to sign out and sign in as owner to operate these settings. Frustrating is an understatement.  Tried to get old app back with no success.  

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5 months ago
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PietersoeContributor I
asked in Controllers and Music services
new app - platlists and playing local folders gone???

What did they do with the Sonos app???I have a wd my cloud network hdd where i have stored a lot of music.With the new app i am still able to see all the folders with my music in it on this hdd. The problem is that the play button to play an entire folder is gone so i am only able to play one song after each other.Also all of my playlists that i had made are gone. It feels like you buy a car and after a few years the manufacturer takes away the steering wheel... I was always very impressed by Sonos but this is gone in minutes when they do something like this!!! 

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5 months ago
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StevebellContributor I
asked in Controllers and Music services
loss of playlists

Just opened Sonos App ( set to auto update) to find all of my playlists have gone! How do I get them back.?

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Bumper
5 months ago
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GeneeContributor I
asked in Controllers and Music services
Music Library

Where did my music library (NAS) go?

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5 months ago
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MarshlandContributor I
asked in Controllers and Music services
new app missing playlists

The new Sonos app is a catastrophe.  How can they release something that eliminates prior functionality.  It doesn’t allow saving of music, and I’ve completely lost my playlists.  It also takes forever for it to start playing item (an error message repeatedly pops up)I called customer support last night.  It took over an hour to,speak,with someone who sai there was nothing she could do.  How can a company be so irresponsible with its products.  I’ve spent a huge amount of money on the speakers that have been rendered useless 

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5 months ago
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BluegamblerContributor I
asked in Controllers and Music services
Play 3 stereo pair

Trying to adjust the treble and bass on a play 3 stereo play. When moving the treble and bass sliders across to the right , they automatically move back to the centre after a few seconds.

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5 months ago
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LelutindecouvesEnthusiast I
posted in Controllers and Music services
nouvelle application

Comment revenir à l’ancienne application sur smartphone ? La nouvelle ne fonctionne pas correctement. Moderator Edit: Adding translation by Google Translate- How to return to the old application on smartphone? The news is not working properly.

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5 months ago
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AnnabelBContributor I
asked in Controllers and Music services
New App and international radio stream

Hello, for years, I have been able to listen to radios from abroad. With the new App, when in the UK I only can get UK radio streams. What is the reason ? Are you working on fixing it ?  Thank you

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5 months ago
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Byron RoyeContributor I
asked in Controllers and Music services
Since update my services: Sirius, Spotify, TuneIn etc do longer connect

Since the latest update (80.03.07) the Sonos app all my services are removed and cannot connect to them. I formerly connected to and played them with no problem.  I see an error when I try to add a service that there is a message “check your internet  connection and try again”. There nothing wrong with my internet connection. Is this a know issue?

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beat
5 months ago
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Thechamp100Contributor I
asked in Controllers and Music services
Sonos App iOS can't add songs to playlists - Tidal

Hi,I am using the new Sonos app on iOS and there seems to be no way to add songs to Sonos or Tidal playlists from the app. Is this really true or am I missing something? Is it up to the music services to do something?  If true, this is HIGHLY disappointing as it was the primary way to build playlists between using the Sonos app and Tidal playlists - which I also use the latter outside the home. Please fix!

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5 months ago
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osboContributor I
posted in Controllers and Music services
Error code 913

I would think that most people are streaming over the internet as opposed to pc and mac.Perhaps they are getting a kick back to force more people to stream over the internet for advertisingand other services. Why else would they treat people who purchased equipment from them so poorly?The old adage: No good deed goes unpunished. error code 913

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Bumper
5 months ago
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BennoJansenContributor I
asked in Controllers and Music services
Major music library issues in new app

The new sonos android app version has a few major issues:Sonos does not display album art. Returning issue. Happened a few times before. Search function does not display Music Library tracks. Missing scroll bar (power scroll) in list display (artist, album, etc.) . It takes ages to swipe from ABC to ZZ-top. My library lists 10797 artists. Playlist cannot be cleared due to missing button.The windows app still works as it should, even after today’s update. The android app lacks functionality. It's clear that it's released without a proper beta test. What's the best solution? Roll back to an older version?

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5 months ago
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TommyWooContributor I
asked in Controllers and Music services
sonos app crashes as soon as I login to my sonos account

sonos app crashes as soon as I login to my sonos account. It has been working well for 3 years, and suddenly it started crashing. The same happens on my wife's phone. We bothe have android phones.

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Ken_Griffiths
5 months ago
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stephenmcnamaraContributor I
asked in Controllers and Music services
update

I will recommend that none of my friends buy Sonos because your latest update is so **Moderator Note: Modified in accordance with the Community Code of Conduct.*

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AjTrek1
5 months ago
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Louismar8Enthusiast I
asked in Controllers and Music services
Alarm function in app update 9th of May 2024

Sonos have neglected to include an alarm function in the app update as of 9th May 2024. very disappointed. Also a number of music services have been affected. I am sure this is an oversight - but with no communication from Sonos or announcement, it does not build confidence. Also - to cut off older systems and speakers is terribly bad form. Hopefully the Sonos event on the 14th will have everything resolved? Can we get some reassurance from Sonos customer service please?

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5 months ago
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EbialoContributor I
asked in Controllers and Music services
sonos app won’t recogize sonos amp

new Sonos out of the box which should be a simple setup procedure. The Sonos app cannot recognize my amp and after multiple attempt it finally after 25min it was set up. Next step was a mandatory system update and I’d be on my way to the sweet sound of music. Oh no, but wait, the app said unsuccessful download of mandatory update. Had to start completely over and now the app does not recognize my amp. Have to start completely over again. I left BOSE specifically for this issue and now with Sonos. I have a very strong WiFi signal and coverage in the house. Any thought before I return this easy 2 step setup Sonos amp?

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Airgetlam
5 months ago
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