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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,158 Topics
  • 55,791 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8158 Topics
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S-birdContributor I
asked in Controllers and Music services
whats happened to Ibiza Global Radio, Ibiza Sonica etc?

Hello 👋🏼 since the new app upgrade I’ve lost all of my radio stations they’ve disappeared! Very disappointed with Sonos as my speakers are now redundant ☹️. Does anyone know how I can get the stations back please? Mainly all stations within Ibiza Sonica, Ibiza Global radio, Blue Marlin Ibiza and Deep House Radio. Seems like Sonos gets more difficult to use every time it’s updated, seriously considering getting rid and going elsewhere. TIA

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5 months ago
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MannessContributor I
asked in Controllers and Music services
Sonos youtube not pulling up my account data/music - I have tried and tried

Hey everyoneI have linked my gmail account to SONO's. Problem is no playlists or any music comes up - i think becuase i have a youtube profile, within my gmail account, and SONO’s is pulling data from my gmail account, but not the youtube profile, if that makes sense. Within my Gmail account I have a youtube profile. When I open SONO's to play yotube music it pulls my gmail account, because that's the email that it is registered to, but doesn't pull my youtube profile associated with the account, thus no music/playlists are available. I can't figure out how to move my youtube profile back in to my gmail account. I cant figure out how to load my youtube account in sonos.I am going to get YouTube Premium, because i have a lot of saved music and playlists on youtube, but want to make sure this works first.

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5 months ago
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RichardwlhContributor I
asked in Controllers and Music services
My Music via Apple Music App?

I can't see my own MP3 music files in the Apple Music App in SONOS browse. I want to listen to my own MP3s and I believe it should be through the Apple Music App?

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5 months ago
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cloudpantsContributor I
asked in Controllers and Music services
New user - product unusable

Just bought a Sonos Move brand new (on sale clearing out old stock). Unbox and plug it in per instructions, download app and run through setup then says setup is complete.The app then says it found the speaker then says to needs to update. Everything to this point seems like it’s working, but then gives an error updating: “There was a problem checking for updates” no error codes or anything just that with a ‘try again’ button.I click try again then it comes back with “We couldn’t update your Sonos Move. Check you network connection and try again later.My network connection is fine, I’m a network engineer, everything else on the network works perfectly, but I know that sometime things get stuck and need a reboot to work sometimes. I reboot everything, reset everything, remove app and reload it, run through the entire process again and same deal. There’s no option to do anything else, I’m stuck in a loop with a worthless brick. The only available button in the app is ’start update” which

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5 months ago
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kamilvanbuurenContributor I
posted in Controllers and Music services
Going to change WiFi password: how to update Sonos before change?

I'm going to update the WiFi password (due to some requirements of other products I own) and I want to change the WiFi-password on my Sonos system pro-actively beforehand (after reading about all the issues with changing WiFi settings; and I know my Sonos devices are not compatible with what's written here: https://support.sonos.com/en/article/connect-sonos-to-a-new-router-or-wi-fi-network).Any way of doing that?

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Bumper
5 months ago
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AbertapelleContributor I
asked in Controllers and Music services
how did the app get so bad?

how did the app get so bad?  can anybody tell me how to delete a song from the queue?  and how can i sort albums under the artist?

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5 months ago
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SmileyContributor I
asked in Controllers and Music services
SiriusXM Canada

3 days ago SiriusXM Canada stopped streaming -- “unable to play station” comes up.I revoved the service and tried to add it again and the message “A connection to SiriusXM Canada could not be made” comes up.Sonos issue?I was able to add SiriusXM (US).

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5 months ago
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DCSippTrending Lyricist I
asked in Controllers and Music services
skipping audio

Why does all audio services Amazon, apple, Spotify Sonos, etc. constantly skip EXCEPT Pandora. It plays flawlessly. I’ve followed other articles on steps to follow. Same results. I had a Boost and took it out, directly connected to a speaker. Love the system. Had this for years without issues. Now I just want to punch someone in the nose. 🤣. 

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Airgetlam
5 months ago
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swipethemagnetsContributor II
posted in Controllers and Music services
Sonos Desktop App for Mac no longer recognizing Sonos system - Any ideas?

My Sonos Desktop app for Mac recently stopped recognizing my Sonos system. Since this has happened previously, I just uninstalled the app, reinstalled a new version, but nothing changed. I thought it might be from the most recent Mac OS update, but I don’t believe that’s the case. That said, my Sonos iPhone app still works. Any help troubleshooting would be appreciated. Here is what the Desktop app looks like while music is playing via the iPhone app:  

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5 months ago
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Mojo621Contributor I
asked in Controllers and Music services
Organization | Data Collection | Directory | Categories

If there was a time to crowdsource and troubleshoot a piece of software… now is a good timeWe could use some organization for bugs/errors. A central repository to collect screenshots and comments. Constructive input. I think we have enough participants.Categories might be:Operating systemsDevice type/brandMissing featuresFunctionality issuesApp crashesPerformance issuesApp updating issuesBricked equipment due to updated firmware 

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Bumper
5 months ago
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Simpson X01Contributor I
asked in Controllers and Music services
Will Sonos buy back kit?

Will Sonos buy back my £3,000 of kit now I can't load up my PC music libarary?The ‘phone service simply said ‘the technical team will have fixed this soon’ ...they haven't after a weekThe new app appears to be a disaster!  

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5 months ago
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Chiltonno7Contributor I
asked in Controllers and Music services
App issues

Hi since installing the new app I am having continuous issues with playing same music in different rooms and each time I go to apply each it stops playing on all of them I have an Arc set up with 2 rear play1 and in the other room I have A play bar and a One I only use Youtube and radio or TV also a roam for outside 

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AjTrek1
5 months ago
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RichfoodlegoContributor I
asked in Controllers and Music services
Error code 1101 when trying to set up new Ray in my second home

Hello - I have a Sonos network in my main home and am now trying to add a Ray to my holiday home which hasn't got a Sonos network yet. Ive gone through the setup process and it connects to wifi network in holiday home but when it says check for updates, I immediately get the error 1101 saying unable to check for updates. The app then seems to lose the Ray and I have to go through the process again.Tried a few things and the wifi is strong so not sure why this is happening. Any ideas welcome. thanks

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5 months ago
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John HanlonContributor I
asked in Controllers and Music services
recently played list

The recently played list does not allow deleting or clearing of an individual album from the list. It keeps saying “something went wrong”. Only option is to delete the entire list. 

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5 months ago
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MichelD60Contributor I
posted in Controllers and Music services
Night Mode. it is urgent do add a timer or schedule on this!

After all those years and so many asked for it, should be there already!As a grandfather now who is having two new ones to sleep home frequently, this is not a nice to have!It is a must have!Otherwise, it is forgotten for days afterward!Customers are getting older you know! Pressing on the moon button to activate should have a On and a 12 hours option right there. Thanks for finally do it!

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5 months ago
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potterwatermanContributor I
asked in Controllers and Music services
app CONSTANTLY forgets my system

I've got an android phone (pixel) and the app CONSTANTLY forgets my system. I open the app, my speakers are gone, it can't find them on the same Wi-Fi net. I then have to reinstall the app and sometimes it still won't find it. Left in this config for a day sometimes it magically reappears. Please fix this bug. It's pretty frustrating.

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5 months ago
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GahamHeadliner I
posted in Controllers and Music services
Welcome to the Sonos 80.0 Beta 2024

Well that’s what it feels like to me.Someone had to post this just to see if it gets taken down.

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5 months ago
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TNilsContributor I
asked in Controllers and Music services
Airplay works but Sonos app doesn't see system

The Sonos app on my iPhone worked before the update. It now sees my wifi but doesn’t see my system and won’t let me add speakers. Airplay works though. As does the Sonos app on my laptop. Deleting and reinstalling the app did nothing. Anyone have any ideas?

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5 months ago