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Dears,

 

Following the launch of the new app I lost all access to my local NAS ( Synolgy) .from my android APP Sonos. 

Following several updates of the APP, I understand that this was fixed. 

However until today I still encounter a no access to my local library. 

I have followed the instruction given by Sonos. Changed the SMB min to 2/3 on my NAS Synology and reboot it. I am running the last version of the NAS OS. 

I have added my access and path to my NAS on my Sonos APP. ( ok, no issues), I have launch a library update/new scan ( ok, it run and give me the "completed" task message at the end of the scan. My lical music link does show on my Sonos app and I can selected ( arriving to the scran woth the various browsing section from artis name, album... until folder browsing) 

BUT when try to select any of the possible way to explore my library I have an "something went wrong"  error ( grey box, nu number, no info) and cannot go further.

 

And of course I lost all my playlist or they do not display.

 

Any hints on what is happening g and if possible le to fix this? Or is it still a not yet fixed error from the new app issues.

 

Thanks

 

Hi @EricBr 

Welcome to the Sonos Community!

Sorry to hear of this issue you’ve been having with playing content on your Synology NAS.

I’m not sure I’ve heard a report before that matches yours exactly - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports. The error numbers that the speakers are generating will be important here, I feel.

I hope this helps.

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