Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3863 Topics

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NedsContributor I
posted in Controllers and Music services

sonos not connecting after changing to Verizon G 3100 router

Sonos won't find system after changing router with Android app. The fix for this is to log in with an Apple device. Put in your new Wi-Fi password. And then boom the Android app works.

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buzz
1 year ago
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sintrixContributor I
posted in Controllers and Music services

STREAMING MUSIC TO SONOS ISSUES

I bought a lot of sonos, a lot.. and I had it all working together with google home. I understand you got into it and did your corporate thing and whatever. Understand this, if I cannot simply stream soundcloud, pandora, or spotify directly to my speakers then I have zero reason to buy anything from you ever again. Now understand I really hate getting online and onto forums… to the point it’s only happened once in the last 20 years and you are the lucky winner. I have been through every troubleshooting tutorial, and I work as an architect in big tech… and I still cannot get your ****** *** system to work. Although your app did crash a few times and it failed to release previous streaming content and it wanted me to switch to your voice assistant. I hope some C levels read this and wake *** *** up. It’s my vacation and I am spending it pissed *** *** off bc my 10k sonos system IS A PIECE OF ****** ***. *** you for ruining it.  Moderator Note: Modified in accordance with the Community Co

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Not An Opossum
1 year ago
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cokiiContributor I
asked in Controllers and Music services

Sonos Cannot Find the Computer it is running on

I have used a Mac from late 2013 as a music server since that date.  All was working well until it updated to Catalina and simultaneously I updated to S2.   Since then, Sonos cannot find the music library saying that it cannot find the computer.  S2 is literally running on the computer itself.  I worked with customer service and it was determined that this was likely due to the known problem with Catalina’s security update that messed up File Sharing on Mac computers.  Indeed, this problem was present.So, I moved all of the music files over to my PC via an external drive.  I copied the files onto a SSD drive on my PC.  I then tried to link the music library on the PC, and I am getting the same message--S2 cannot find the computer, now the PC, it is running on and therefore cannot index the files.  On both computers, I can see and play the files using other applications.  I ran a diagnostic on the PC right after this occurred.  The diagnostic number is 1588168447.I have once again asked

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J
1 year ago
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Doug AmesHeadliner I
posted in Controllers and Music services

Can't add Apple Music

When I try to add Apple Music service in the S1 app (Android 11), I get a blank white screen at the point where it’s supposed to bring up the Apple login page. I tried on two different Android 11 devices. I tried adding other services as an experiment, and they all transfer correctly to the particular service login page at that same point. I asked Sonos support, and they tried some suggestions on Chat and looked at a diagnostic dump, but in the end they were stumped. I’ve successfully connected Apple Music to Sonos before, so it looks to me like a new bug between Sonos and Apple on Android 11.Unfortunately Sonos doesn’t provide any options. The Windows app is not allowed to add Apple Music. Neither is my Amazon Fire tablet running FireOS 7.3 (Android 9). Neither is the S1 app running on Android 7 any more, the device I’ve always used before.  And my iOS devices are too old to run the latest S1 app. Update: I tried updating to S2 - didn’t help, same problem.I’m out of ideas. Any suggest

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TiJay13
1 year ago
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ColincamTrending Lyricist I
asked in Controllers and Music services

Music stopping mid song and then restarts

Hi,After a year or so of playing without any issues, I am now regularly experiencing issues where songs played from my music library (NAS drive) or Spotify are stopping mid song and then either restarting on the same song after several seconds or jumping to the next song. I would appreciate any suggestions to resolve this.I currently have no issues with my WiFi which is super fast (1Gbit). I have submitted several diagnostics for review:18155246031519043387282265633Thanks 

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Ken_Griffiths
1 year ago
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SarnoAvid Contributor I
asked in Controllers and Music services

Sonos Radio "Quiet Classical" missing from menus

I can’t find the “Quiet Classical” station listed in Sonos radios menus on the Android app. However I can find it by using the app’s Search.I can add the station to “My Sonos” from Search but its icon is shown as washed out.Is all this a bug? How can it be fixed so the station is fully listed and has a proper graphicicon?

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Corry P
1 year ago
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paul06Contributor I
posted in Controllers and Music services

Speaker not recognised on windows 10 sonos app

Sorted now : o) On my phone the Sonos 1 and the other 2 different sonos speakers are recognised. However in Windows 10 controller app the 2 are recognised but the Sonos 1 is not. this is only a recent event.  

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Corry P
1 year ago
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ShepardEContributor I
posted in Controllers and Music services

Sonos app won't let me change my Apple password. So I can't use apple music.

I changed my password on my Apple Music account.  It works on all devices. Sonos app asks if I wan’t to “reauthorize” I say Yes.  There’s no place on the Sonos App to enter the new password. So reauthorize fails.  And I am stuck in an infinite loop. I see that Sonos owners have been asking Sonos to fix this for 2 years.  I don’t see any solution in Sonos’ support boards.  Is Sonos ignoring this on purpose because Sonos has it’s own music service?Are they willing to loose thousands of customers?What can be done about this? 

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I
1 year ago
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JezinUplymeContributor I
posted in Controllers and Music services

Spotify loses connection with Play 5 Gen 2

Spotify loses connection with my Play5 Gen 2 when streaming both when initiated from within the Sonos app or directly from Spotify. No issues streaming to Beam, Sub, Play1 SL and Play 1 on the same system. all software versions up-to-date. This is a recent issue?

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J
1 year ago
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andypower21Contributor I
asked in Controllers and Music services

Apple Music "Unable to browse music"

Hi All. Since the Apple Music outage a few days ago I just get the message “Unable to browse music” when trying yo use Apple Music.  I have removed and reloaded the account, reauthorised it etc to no avail.  I have a family account and I did notice that my partners library was working fine which seemed odd. Its becoming a pain now as not all of my set u is Airpaty compatible so fiddling about to link things isn't very user friendly ! I see this seems to have happened over the years but wondered if anyone had a resolution to this ?

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Corry P
1 year ago
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Mike NicholsonContributor I
asked in Controllers and Music services

Spotify connect suddenly not finding my Sonos speakers

Hi, I have recently noticed that Spotify controller (PC and Android versions) no longer can see my Sonos speakers in the ‘Connect to device’ option. Up until last week it was working fine. I have recently changed my router and had to reconnect all my speakers again. However, everything is working fine except this particular issue.Any suggestions?

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Airgetlam
1 year ago
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ZeroD-FexContributor I
asked in Controllers and Music services

After 14.14 update, my Music Library has disappeared from my Sonos app!

I have had my system for a couple months now. I setup my Music Library, which is a folder shared on my Synology NAS, on day one. After the indexing occurred in the first 24-hours, I have had no issues accessing the library when I click into it. However, after the 14.14 update occurred, my Music Library is now missing! I am able to use Alexa and stream Amazon Music as well as Apple Music without issue. But my library is completely gone. I try to add it back in through the app, but it is not working. It indicates that an initial indexing needs to take place before my library will show up. I have waited for 2 days now, no luck! Any ideas?? I have rebooted NAS as well as rebooted my phone. TV works just fine, too. I would really like to get my library back… HELP! :) PS - I have an iPhone 13 Max Pro, in case that makes a difference. And I should also mention that the app on my phone as well as my Arc, Sub Gen 3  and (2) Sonos One SLs are all currently updated and running 14.14.

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Z
1 year ago
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MalcolmSAvid Contributor I
asked in Controllers and Music services

Certain BBC Sounds podcasts will not play on Sonos

The title should of course refer to BBCI like to play podcasts from BBC Sounds on my Sonos system.  Normally these work just fine but if the podcast is flagged as having adult themes or strong language all I get is the warning message “What you’re about to hear contains adult themes and strong language” repeated over and over and the podcast itself never plays. Other podcasts from BBC Sounds play just fine and I can play those with the warning on other devices.It’s really frustrating and I’ve been unable to track down a solution. Malcolm

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M
1 year ago
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XerofilterContributor I
asked in Controllers and Music services

Apple Music reauthorization

About two weeks ago, the Sonos app asked me to reauthorize Apple Music (I have an Android phone running Android 12). I followed the steps and ended up in an endless loop of requests for reauthorization. I’ve done everything I can possibly do - my controller and system (Play3) are up to date, I’ve factory reset, I’ve uninstalled and reinstalled the controller app and Apple Music, I checked my internet connection.I see several threads where this seems to happen from time to time. Is anyone else experiencing this issue and do Sonos/Apple ever fix it?

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C
1 year ago
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phmkingstonTrending Lyricist I
posted in Controllers and Music services

Apple Music Service no longer working after Sonos update 14.12

Have been using Apple Music Service thru the SONOS app (S2) on my Android phone without issues (for many years). Yesterday my Sonos updated to latest software (14.12) and now I am unable to browse any content in Apple Music. Removing and resinstalling the service fails to resolve the issue - It gets stuck in a cycle of continuously requesting the service be reauthorized. Called Sonos and had 2 very frustrating calls. First support agent told me it was an Apple problem and to call Apple. I think everyone could predict how that would turn out! Apple verified my account and confirmed I could access their service thru the Apple Music App. There was nothing on their end they could address. Called Sonos back and went thru the same painful process only to eventually be told it is a known issue on Android devices - Really it took an hour and a half of my time for Sonos to then admit that! No solution. No ability to roll back the update. I was provided a case ID, but when I asked for a Ticket n

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O
1 year ago
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Noddy_JContributor I
asked in Controllers and Music services

RadioApp has stopped working after updating S2 iOS to V14.14

Unable to connect to RadioApp via the S2 App on my iOS devices.  Means I can’t listen to my local radio stations.  Is it an ad issue?  Updated my phone app 2 days ago.  Am running SONOS via BOOST.  I have multiple devices (i.e. heavily invested) in my SONOS system. 

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Airgetlam
1 year ago
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bombadilAvid Contributor I
asked in Controllers and Music services

music stop because not correctly coded

I have a question. When listening to music, the sonos app (on my imac) stops the music and tells me that my title (the song) is not correctly or properly coded. It’s been doing that for two days now whatever song is on. Somebody has an idea what is happening?

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B
1 year ago
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bionic71Trending Lyricist I
asked in Controllers and Music services

Unable to reauthorize APPLE MUSIC on SONOS.

ANDROID System (Samsung phone)Never been an issue previously. Using PLAY 1Reuthorization fails despite SET UP COMPLETE screen and hitting DONE.Unable to browse music screen follows.Have attempted to reinstall both Controller and Apple Music. Called support.Known issue, but no fix forthcoming? Is there a fix?Any suggestions.   

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Ken_Griffiths
1 year ago
blind.bloke
blind.blokeAvid Contributor I
asked in Controllers and Music services

BBC Sounds - Date Format in 'My Sounds: Subscribed' listing.

There seems to be problem with localisation in the PC controller app.  When I view the list of shows in a specific list of shows I’ve subscribed to, the date format is not DD/MM/YYYY (UK where I live).  The dates of the shows are listed in MM/DD/YYYY (US) format.Could this get checked out and if I’m not being dumb, get fixed?Cheers

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controlav
1 year ago
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VinndalfAvid Contributor II
asked in Controllers and Music services

Music library index fails on new NAS

For years my Sonos setup has been pulling music from a QNAP NAS device. The QNAP recently wore out and I replaced it with a Synology device. Sonos is having some trouble with it.I go to the Sonos controller settings, type in the path to the shared NAS folder, and Sonos begins indexing. It seems to be indexing for five or ten minutes, and then it errors out saying the folder is no longer available (screenshot below.) It’s done that four times now.Near as I can tell the NAS device is doing just fine. I can, for example, reliably browse to the shared folder in the Windows File Explorer. But Sonos keeps deciding the connection has dropped. What’s causing that? ---- DETAILS -----I am running the Sonos controller version 14.8 on Windows 10Sonos OS: S2My main Sonos device is a Connect (hardware version 1.22.1.4-1.1; series ID D100)The music files are located on a Synology DS220+ NAS device.The NAS is sharing, I believe, with SMB. It supports SMB 2 and 3.And this is the specific error I keep g

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buzz
1 year ago
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tyersContributor I
posted in Controllers and Music services

Music Library has disappeared

Hi,My sonos system & iOS app updated this morning, and appears to have nuked my music library.When going to Settings > System > Music Library:in Music Library Setup: No network locations are listed, and if I enter the location again it is not added to the list, but the library does show as indexing briefly  I have the option to update music index now, but nothing happens when doing thisThe music library icon under Browse is not showing as there is no music.It does show while indexing is running, but no music is visible.    I have tried the following to try and resolve the issue:rebooting all sonos devices rebooting my phone uninstalling/reinstalling the sonos app on my phone installing the sonos controller app for windowsUpdate: issue appears to have resolved itself after adding the library location and indexing the library for about the 5th time. System Diagnostics: 1592880733

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Corry P
1 year ago
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ratdaddyContributor I
asked in Controllers and Music services

Unable to Stream Amazon Music Ultra HD when pairing Sub with Sonos One Products

I’ve spent months trying to figure this out.  Through trial and error, I confirmed that when pairing a Sonos sub with a Sonos One, or One SL, I can only stream Amazon music in HD, and not Ultra HD.  A post from Dec 2021 confirms this as another user had the same issue with Play 5s.  Pairing the Sub with my Arc is fine, and streams Ultra HD.  Again from the other post, this is true for the Sonos Beam.  I will be reaching out to Support.  Looking forward to a fix.  I bought a 2nd sub to pair with my speakers for the enhanced music experience.  It would be great to stream to this setup in Ultra HD.

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R
1 year ago
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bombadilAvid Contributor I
posted in Controllers and Music services

Le morceau n'est pas correctement codé

J'ai une question. Lors de la lecture d'un morceau de musique, l'appli stoppe le morceau et me donne un message comme quoi il a arrêté la lecture parce que le morceau n'est pas correctement codé. Il fait cela avec un morceau sur deux depuis deux jours, peu importe le morceau. Quelqu'un a une idée de ce qui se passe?

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Sotiris C.
1 year ago
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CraigsterContributor I
asked in Controllers and Music services

Recent Update has all Sonos Devices dropping connection

Hello All, I have a Sonos setup in my home with a Play5, 3 Sonos One, and a Sonos Port connected to powered monitors. I have successfully run with no issues for years on my Netgear Orbi Mesh.Since the last Sonos update, each speaker drops connection randomly every day or so. The only way to recover is to power down and reboot the device. I show no issues in the network or router, have done packet tracing etc (Im an engineer) and there is no anomaly in any other device on the network (PCs, TVs, cell phones, etc). Even though it was a waste of time, I reset and re-setup all devices on the network, but the problem persists ONLY with the Sonos devices and the Sonos app. Anyone else seeing similar issues?

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J
1 year ago
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robkingiContributor I
asked in Controllers and Music services

Music Library

I added a new album (cd) to my Music Library folder on my computer, but it is not showing up in my Music Library on Sonos.  I have re-booted, etc.  Do I have to remove my Music Library and re-install in Sonos?

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R
1 year ago
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