Controllers and Music services

Hi, I just got 80.11.32 on Android and found a weird / buggy behavior. I was particularly excited about this item in the release notes:Improved performance when browsing content in Home and in Browse on AndroidWhat I found is the opposite. When I change from another app to Sonos it now refreshes everything and takes some time to load back. When I am on Now Playing if I switch to another app and come back to Sonos, then the screen is refreshed with a black Playback Activity screen, then it changes to Your System, showing all my speakers, and then it updates with my system name. I doesn't come back to Now Playing and I need to click on the speaker I was listening to.Frustrating, specially after today's Nick Millington update posted by @Marco.B 

I’ve had Sonos devices for years now. Generally, they have been pretty good, but since the S2 app was launched, it has been a truly awful experience. I see lots of complaints about the app, so it isn’t just me.Are we going to see improvements or is it time to sell my kit and find something better?

Is the ability to edit the queue, adding or deleting tracks coming back?

I had heard that with iOS 18 there would be some changes in Airplay which allows you to stream Dolby Atmos (spatial audio) music directly from the Apple Music app to third party speakers like the Sonos Arc.  Doesn’t seem to be the case right now even with yesterday’s release of 18.1.  Anyone heard anything?  I’d like to use the Music app with my Sonos system but don’t want to lose the Dolby Atmos.

Hello,Sorry if my message is a bit messy. I will try to be as clear as possible.My current configuration is simple: I bought my first Sonos product this summer with the Ace headphones and I’m about to receive a sonos Arc ultra. So I get a bit more invested in my configuration today and I realize that in the app, nothing is basically working as expected. I was used just to connect my headphone in bluetooth and play spotify with it.Question 1) What is the value of playing music through Sonos App with content services rather than directly in the music app ? Does it change anything?Issue 2) I wanted to add my services but I realize that since Day 1, the content services is empty in my app. I read a lot of articles yesterday on resetting account, headphones, switching to PC/Mac app, changing my adress. I did try everything but still empty so far. I also created a new sonos account to have my headphone recognized in my devices list but it does not change anythin

Bonjour,J’ai la chance d’avoir un appartement et une maison et je vais de l’un à l’autre.Les 2 lieux sont équipés de Sonos.Quand j’arrive à la maison ou à l’appartement, lorsque je veux me connecter à mon système Sonos, j’ai un message qui me dit “Votre système n’a pas été détecté sur le réseau Livebox-8E88” et, en dessous, un message qui me dit “Système Sonos détecté sur le réseau Livebox-8E88” (le nom du réseau change selon le lieu).Il me faut alors toucher le message du bas pour me connecter.Bref un message complètement incohérent que je n’avais pas avant.Comment régler ce problème ?Un grand merci pour votre aide.Fabrice Moderator Note - Translation by Google:Good morning,I am lucky to have an apartment

I can’t get sonos to recognize my music library on my MAC.  I don’t subscribe to Apple Music but my library is fully visible.  I am running all the latest software including OSx Sequoia 15.0.  Sonos keeps giving an error message that it could not access the library.  Is this still an ongoing Sonos issue or is it something on my end?

Hi,I need to install the S1 OS back on the connect:amp because it doesn't work on the S2. How do I get it done? I Couldn't find the functions were looking for in the S1 IOS app? Sonos instructions do not match in IOS S1 app.

I am no longer able to play multiple songs from Apple Music. It only plays one song at a time. I have thousands of songs in my Apple Music library and they used to play at a random setting. Now I can only hear 1 song and it ends and I have to manually go into my phone to choose another song 

One of my favorite live stations frequently develops an annoying echo sound effect. Restarting doesn't fix it.  When it happens it's on all my speakers throughout the house - singles and stereo pairs. Is anyone else experiencing this?

I have been running Sonos from my Mac using the downloaded App. It’s no longer available in the App store which now states that “This app is available only on the App Store for iPhone and iPad” - anyone else experiencing this? Was this planned? Wondering if is coming back at any point :( 

I’m trying to update Controller on my Windows 11 machine, which normally is not an issue, but today I’m receiving the error "The Sonos controller installer failed to download".  I’ve tried rebooting but no difference. I have 90 GB free on the hard drive. Any suggestions? Thanks

Prior to the May Sonos app update, in Sonos Radio podcasts had a forward and reverse option of  around 10-30 seconds to skip ahead or skip back.  This option was great if I wanted to re-listen to something in the podcast that I missed or wanted to hear again for clarification.  Now the only option is to skip to the beginning or end of the podcast or trying to go back 10 seconds by scrolling with the play bar which is difficult to be accurate by more than a few minutes.  Does anyone know if Sonos plans to bring back the 10 - 30 second skip forward and back in future updates or am I stuck with trying to scroll back with the the play bar?  Thanks all

Does anyone have the same problem when changing source inputs that the devices the system connects too seem to randomly change, along with the volumes. Any idea how to make some default settings to different sources? 

Sonos has to be the most difficult system I have ever used to set up. I am trying to reset my system and it’s not finding anything. I have reset play 1 and Bar but not getting anywhere. I am very close to selling and buying Samsung. Customer services have kept me waiting 30 minutes so far. Charge a fortune and absolutely useless! Not a happy customer at all. 

Hi,One of the main things I use the app for is to manage the grouping of speakers after I start playing music from Spotify, Plex or another source.The original app always switched to the music currently being played, and I could just add any additional speakers I want to it.It seems the new app does not recognize that music already is being played, and instead shows some irrelevant title when started.When I click the icon in the bottom/middle in the new app,I see all speakers and the correct music playing per speaker, but when I click to add speakers, instead of adding them to the music being played, the app starts playing the irrelevant music displayed when it starts.This is highly annoying and breaks possibly the most useful usecase for the app. It is mostly useless without the ability to manage speakers.Any ideas how to achieve the original behavior in terms of being able to add speakers to already running music?

I'm trying to play HD Audio from Amazon music to my play 5 (2nd gen) and Move 2. No matter what I try, I don't get the HD Audio icon which indicates I'm listening in HD. When I play the music through my phone or headphones, I get the icon.I've checked HD Audio settings in Amazon, removed, re-added account, tried playing to a single speaker (and grouped) and still nothing.Contacted support and they fobbed me off to call them. Tried that, but don't have 55 minutes to waste on hold.Hope someone here can help me Thanks 

The issue of disappearing IMPORTED PLAYLISTS is a 6 month old problem. I periodically return to the community forum to determine if this issue has been resolved but there is not a clear answer. I am an old guy who doesn’t want to learn coding or extensive system programming, just want to listen to music.Question to the Sonos mods:—what is the status of this item that is affecting so many users?—when will it be fixed?—If there is a current fix, where is it on the Sonos website?Thanks

Hi,Until today I have been able to play different songs on different speakers from a single Spotify account.But when I do it today, every time a start a new room, the former room stop playing.I have tried to start it directly from the Sonos app and from the Spotify app with the same result.Any settings I might have missed? Or is there something changed in the Spotify/Sonos license?BR Torben

My Sonos system has worked fine the last several months using both the original S2 app and the new app (on different phones). Last week my Arc showed as Not Connected in both apps. After several hours of power cycling and factory resets, I got it working again. Until yesterday when it showed up again as Not Connected. My diagnostic code is ************.Any assistance or suggestions would be very much appreciated. Thank you! Moderator Note: Recorded and removed Diagnostic Number. Modified in accordance with the Community Code of Conduct.

After expending over $5,000 on Sonos equipment and numerous monthly subscriptions, the system has proven to be unusable. I have engaged a law firm to initiate legal action against Sonos and its CEO for fraudulent misrepresentation and false claims regarding the services this product line was purported to provide.Thank you. Moderator Note: Modified in accordance with the Community Code of Conduct.

The new App is defective. For some reason, I get stuck in an endless “reauthorize” loop with Sonos Radio. After a day, the problem is still not fixed. I have tried logging out and back on, I have unplugged and re-plugged the speakers as some other post here suggested, but to no avail. Sonos Radio is not working. I had a similar problem with Apple Music, but after removing the service and adding it back, I got Apple Music to work in the end. The problem is that you cannot remove Sonos Radio. I have spent at least 3 hours on this. I will certainly not ever purchase another Sonos device. I also note that the “Sonos Favorites” showing in the iOS App are just as subset of the full list that I see in the Sonos App on my Mac. Somehow, more than half of my favorites have simply disappeared. Sonos is just such an absurdly incompetent company. I tried contacting customer support, but I started out as being 32 in the queue b

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. Why do I need to sign in as system owner every time? This occurs,  just at the start if a Sonos session, but within a session too. That is, the words “Sign in as the System Owner …” are permanently dominating the screen. I could cry with the frustration.   Pls help, or tell me where I’ve gone wrong … or better still. Sort the app out Paul (Sonos owner for nearly two decades)

I recently changed internet provider. Getting the speakers back on the app was a nightmare and I had to wire a lot of them into the router to connect them. Things initially seemed ok but always had a problem with Deezer and flow. It would play what appeared to be my daughter’s music in different rooms and mine in other rooms. So I decided to try an and sort it out. Disconnected Deezer from Sonos deleted Sonos app and reinstalled it and then things got worse. When I restarted the app and tried to join the system it said I had multiple systems on the same Wi-Fi. Majority of speakers were on system 1 and a single speaker had migrated to system 2. I joined the system with most speakers on and factory reset the one that was now on system 2. I cannot now connect that speaker to the Sonos app as it says it can’t find any Sonos products on my my mobile device network.

I have lost my Local Music Library connection since this dreadful new app update was released and now cannot add it back despite trying til I can’t try anymore!My library is on a NAS drive where all my music tracks are arranged into ‘band’ folders. I can access them through my PC no problem but not through Sonos. The only difference being that the path to access via my PC is: \\BTHUB\usb1\Music - note the backslashesIn the new Sonos app that same path cannot be used as the app wants a path that uses forward slashes. It will not accept backslashes.i tried putting in the same path but with forward slashes and my NAS drive fires up but doesn’t connect . Any suggestions please 🙏