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Contributor I
October 20, 2026
Question

Can't access apple music after router upgrade and can't add service. S1 App

Tried lots of things including changing server to 2.4Ghz

Just get the spinning wheel

2 replies

Smilja
October 20, 2026

Did you follow this guide? Using the SSID and password from your old router usually saves a lot of time and effort.

Connect Sonos to a new router or WiFi network | Sonos

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
kdowling
October 20, 2026

Are you using an Android device? Check the status site: https://status.sonos.com/