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I have read enough recent Community posts about library indexing issues to know I am not alone in continuing to experience NAS drive synching problems following the app update debacle in May.  

The Sonos bug fix techs published a simple Trello based planning tool in August.  Is a consolidated list available of how these bugs are materializing in detail?  I ask because I spent over an hour today with a member of the Sonos first line support team who seemed confident that basic steps we took in a screen-sharing session to fix one of my issues would solve a problem.  Specifically, I am intentionally deleting albums from my NAS music database but they are still available in my Sonos Library long after re-indexing.  The support session failed to fix the problem so both I and Sonos’s amiable support staffer wasted time on an issue that I now presume is still listed on a detailed bug fix to-do list somewhere?    

I ask this because if my specific bug “symptoms” had been listed in a controlled Community accessible Trello board detailed subset, we and Sonos’ agent would have known today that resolution of this particular issue was still in the pipe and attempts at a home support fix were impossible at this time.  Also, if a listed symptom was tagged with a “bug fixed” green light and yet some of us were still having problems, we could then quickly flag that back to the Sonos team for attention.  

Efforts to provide transparency through tools like the Trello board are a no brainer and at this time a PR imperative for Sonos quite frankly.  But, the Trello planner tool isn't being maintained with sufficient granularity to be really useful.  And, I also have to ask, why is Local Music Library (issues) listed as Implemented / Resolved?  Clearly this isn't the case.  

“Appreciate your patience!” is a nice thing to say, but there are limits.  More transparency means more collaboration and hopefully speedier resolution.  Where are we really at with this mess Sonos team?  

Hi @HMCA 

Welcome to the Sonos Community! And, apologies for the delay.

I’ve checked the notes left on your support case and it seems the call was ended as the system was re-indexing your Music Library - presumably this was not successful, so my recommendation would be to get back in touch, quote your case number, and continue where you left off. I do not recall any other reports of this exact issue, so if you do not get back in touch, I don’t see how it would ever be addressed with a software patch - it is not yet understood/confirmed to be an issue.

My advice would be to remove the Music Library path altogether, then add it back on again - this should force a deletion of the entire library database, then the creation of a new one, rather than just updating the existing one - doing so every time would not be ideal, obviously, but it may help you get to the point you are trying to get to. The problem is, this would erase any evidence of there being an issue in the first place, so I would request of you to call in again first.

Thank you for your feedback on the Trello board - the people responsible for maintaining it have already partially discussed your feedback and will do so more soon.

I hope this helps.

Corry, your reply is much appreciated, thanks.  I will get back in touch with the support team to progress the issue.  You are correct, the Library was still re-indexing when we “confidently” ended the last call.  We did, as you suggest, remove the path entirely in that session and I had already tried this without success before contacting Sonos.  So, I do not think that is the issue.  

Instead, I suspect it is an after effect of replacing song files in my NAS database after I have modified the associated album metadata in a copy of the files on my MacBook.  I only occasionally update the NAS files but when I do I use MusicBrainz Picard working on a copy of the file; then I replace/overwrite the files on the NAS by dragging and dropping using Finder.  But, if I then delete that album’s files entirely from the NAS they remain in the Sonos Library after re-indexing.  In other instances, if I replace/overwrite an album of song files on the NAS in the above manner the album song list in the Sonos Library duplicates.  

If these notes help you guys in any small way to resolve bugs great!  And in any case I’ll contact the support team again to see if we can progress a fix.  

Thanks again!  

@HMCA 
Does you NAS have a recycle bin which resides in the same folder structure as your NAS music library.
I had a similar issue on my Synology NAS where I deleted albums from my NAS and re-indexed SONOS but the Albums stilled appeared in SONOS. I then found the deleted album in the NAS recycle bin and deleted it from there and all came right after the next SONOS index.
Hope this helps.
Ross.

Thank you @rosswells127 - that does now ring a bell!

​@rosswells127 that is a great tip!  I do have a #recycle folder on the NAS in my Music folder and I was unaware it was starting to gather deleted files.  The re-indexing was picking up those files as duplicates in the Sonos Library.  I cleaned out the recycle folder and that seems to have solved most of the issues.  

Other than some instances when the Sonos desktop app is not picking up artwork when the mobile app does, I assume most of the Library cataloging discrepancies I am still getting will be meta-data related and not system bugs, so I’ll start to progress those by getting my own house in order.  

Thanks for your help.  

​@rosswells127 that is a great tip!  I do have a #recycle folder on the NAS in my Music folder and I was unaware it was starting to gather deleted files.  The re-indexing was picking up those files as duplicates in the Sonos Library.  I cleaned out the recycle folder and that seems to have solved most of the issues.  

Other than some instances when the Sonos desktop app is not picking up artwork when the mobile app does, I assume most of the Library cataloging discrepancies I am still getting will be meta-data related and not system bugs, so I’ll start to progress those by getting my own house in order.  

Thanks for your help.  

​@HMCA .
If your NAS is a Synology then you can easily turn off recycling for the music folder if that is going to be a pain moving forward. That is what I did.

Ross.

Maybe add "ignore recycle bins" to a future release?

 

That may make sense if all manufacturers of NAS devices treat them in exactly the same way?

Even just covering Windows, Apple and a few top  NAS systems would be a big help. 

Maybe if that isn't enough letting the user specify an ignore directory would be.

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