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Sonos Arc, Sub Mini, Era 300s, Sonos App - Multiple Issues

  • November 27, 2024
  • 6 replies
  • 187 views
I
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My arc, sub mini and era 300s have not been able to properly connect to the Sonos app or join the same room for months.  Arc alone can join but after that, the app or speakers encounter some issue or another and the process fails.  Again and again.  I have reset all speakers multiple times, reset each speaker multiple times, performed all app updates and individual speaker updates.  I have reset WiFi.  I have tried every possible permutation in a systematic manner to get the speakers to connect and join the same room.  No success.  
 
SONOS, your system is an absolute dumpster fire.  Fix your system.  I cannot believe you are a public-traded company and still have these issues, months later.  Your speakers are just expensive, aesthetic paperweights.  It is completely unacceptable for a premium priced product.  Stop spending money on expensive marketing and advertisement.  Instead, refocus your efforts and exercise some humility in reverting your system to a previous, reliable version that works.  The way it used to.  
 
Make. Your. Product. Work.  That is the only thing that matters.  Not how your flashy ads make me “feel” as a consumer.  Fix it.
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6 replies

Pools-3015
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  • Pools-3015
  • Prodigy I
  • November 27, 2024

I don't know if you have tried this, but, if you are able to hardwire your Arc to your router/network, do that even if it will be temporary for troubleshooting. Reset everything again and start the setup process with the Arc first, making sure its WIFI remains on. Then add the Sub. Finally add the 300s. After you have setup the system, you should be able to remove the ethernet cable.

You can also check for wifi interference:

https://support.sonos.com/en-us/article/reduce-wireless-interference

I
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  • Inabsentia
  • Author
  • Contributor I
  • November 27, 2024

Ok, tried with ethernet cable.  Arc connects ok (it did before as well).  Sub Mini says it connects (that’s new and near field worked this time which it didn’t before, had to enter PIN on underside of Mini) and even says it has been successfully added to the same room as the Arc.  However, it does not show up in the same room as the Arc (or any room for that matter).  Option to “add sub” still exists but if I try to add the Mini it says to add a Sub Gen x (so it thinks the Mini is already added even though it doesn’t show it).  If I play content from a 4k source that definitely has lots of low end, the sub outputs no audio.  Era 300s (no ethernet port) progress to the point of adding as a stereo pair but fail to play the chime to identify left vs right surround.  Fail.  As always.  All of this used to work with the old app.  It’s such a terrible product now.

AjTrek1
  • AjTrek1
  • November 27, 2024

​@Inabsentia 

Sorry to hear you are having issues with your Sonos. However, what you have submitted only tells us that you are having issues. It would help to know the following:

  • What device are you using iOS or Android?
  • What type of network do you have router/modem or Mesh? *
  • Are using your ISP’s modem/router and a personal router you own?
  • Are there range extenders in your network?

The following statement is redundant: I have reset all speakers multiple times, reset each speaker multiple times,

The following statement is confusing as all speakers when on your network will update as a group:  performed all app updates and individual speaker updates.  

Technically speaking...Subs and surrounds join the room named with the Sonos soundbar. They do not actually appear as a room themselves.

 

​​​​​​​ * Mesh network has a main router and satellites placed strategically in your home to provide better Wi-Fi coverage

Together Everyone Achieves More = T.E.A.M.
I
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  • Inabsentia
  • Author
  • Contributor I
  • November 27, 2024

Fix was to leave arc connected to ethernet, start from arc, then unplug/replug each component (without reset process) after that and add them.  Per Sonos there is a known issue using WiFi with Ruckus routers.  Noting the issue (Ruckus) and fix in case anyone else experiences similar issue.

AjTrek1
  • AjTrek1
  • November 28, 2024

 Per Sonos there is a known issue using WiFi with Ruckus routers. 

There’s a what???

As far as I know most routers intended for home use generate a WiFi signal. The only one’s that don’t are business class designed for Ethernet device connections only.

Together Everyone Achieves More = T.E.A.M.
buzz
  • buzz
  • November 28, 2024

The default RUCKUS WiFi configuration flusters SONOS. The fix is messy. Search the internet for “ruckus wifi and sonos speakers”.

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